Customer Service Telephone Techniques

The telephone is the most effortless path for your customers to reach your business should they have an issue or simply require information. This opens up the need to convey strong customer service via the telephone. The telephone may be no substitute for face-to-face conversation but the application of a couple of essential methods can build its effectiveness.

Today, in most companies, the telephone is the key method of communication with clients. An impression of your entire association can frequently be formed by the nature of one call and the purpose of the contact.

To manage clients via the telephone requires powerful customer care preparation which enables you to build up a customer care or ‘Customers First' attitude to deliver a good service adequately and reliably.

The ability to control the call and guide it in a positive way is one of the key skills of a telephone professional.

This unit explores various telephone techniques and describes different communication skills. The content covers several key topics such as the importance of empathy, defining communication and the art of asking effective questions.

You will learn how to handle everyday requests and explore useful telephone techniques.