Customer Care Training

...The course is suitable for anybody in a role where they deal direct with customers, in person, on the telephone or via the internet... Learn about: Customer Care, Customer Service Skills, Negotiation Skills... More

... as their primary communication tool with internal or external customers... Learn about: Customer Care, Customer Service... More

...This customer service training module provides the learner with the main principles of providing excellent customer service - fundamental points that will differentiate an average customer service experience from a memorable one. Suitable for: All staff that deal with customers in their day to... Learn about: Customer Care, Customer Service... More

...Inspire excellent customer care in today's competitive market place. Developing effective customer communications. Understanding the role of support services in delivering good service. Creating and maintaining positive customer relationships. Handling complaints positively and gaining feedback... Learn about: Customer Service, Customer Care... More

...Customer service training courses, featuring mystery shopping video footage, delivered directly by our trainers or through knowledge transfer to... Learn about: Customer Care, Customer Service... More

...To help create a common company-wide focus on the customer. Suitable for everyone in the organisation not just front line customer facing staff... Learn about: Customer Service, Customer Care... More

...Suitable for: Day by day, your customer-facing employees are deciding your future. Every customer interaction they have is shaping the external perception of your organisation - for better or worse. Your customers have never had so much choice on who to deal with, and it's only through switched... Learn about: Customer Care, Sales Techniques, Skills and Training... More

...meeting with you in order to understand your exact requirements. There are two elements to the ACT training, Beginner and Advanced, each element consists... Learn about: CRM (Customer Relationship Management), Customer Care... More

...Therefore it is important to create the right impression and handle calls professionally and effectively. The course will enable delegates to project... Learn about: Customer Service Skills, Customer Care... More

... to contact existing customers or prospects, and any member of your team who is required to respond to telephone enquiries from existing customers or prospects... Learn about: Negotiation Skills, Influencing Skills, Call Centre... More

... £50 voucher for the next stage in their development Ideal for anyone in Sales or a customer facing role who has had either stage 1 “Closing a Sale made... Learn about: Closing Skills, Sales Techniques, Customer Care... More

...Sales Solution course that will create you a bespoke sales process that is tailored to your customers logoical buying process. Suitable for: The course is suitable for anyone that wants to increase their sales. You could be a soletrader a salesperson looking to gain a competitive edge or a director... Learn about: Sales Techniques, Team Building, Sales Training... More

...On completion of this module learners will be able to: Recognise why they need a Customer Care Programme. Have a plan of campaign to install a Customer Care Programme in their company. Understand Customer Care skills and how to use them. Develop a complaints handling procedure that strengthens... Learn about: Customer Care, Customer Service... More

... to customers Listening and responding skills Displaying confidence through voice and tone Gathering relevant and accurate information Taking/leaving an accurate... Learn about: Telephone answering, Verbal Communication, Improve Communication... More

...Improve and master your customer services skills. This workshop looks at all types of customers and how we can serve them better and improve ourselves in the process... Learn about: Communication Training, Personal and Management Development, Electronic Customer Service... More

...Will help you to think about the customer service you provide and to learn how to apply best practice in order to support you organisation in developing and maintaining long-lasting customer relationships... Learn about: Customer Care, Customer Service... More

...To give a common understanding of what customer care is, and what it means to the individual. Suitable for: All non-management staff who are either directly or indirectly responsible for customer services... Learn about: Customer Service, Customer Care... More

...Learning outcomes Define and evaluate customer propositions. Understand and apply key principles in developing customer propositions.... Learn about: Customer Manager, customer engagement, Customer Retention... More

...Become a fully proficient Customer Service service adviser with this intense workshop. You'll learn how to deal with difficult and challenging situations, the importance of uniformity and consistency and how to provide excellent customer service by phone, text and email as well as face-to-face... Learn about: Staff Motivation, Customer Care, Customer Service Skills... More

...Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Achieve excellence in a customer-focused organisation. Establish the standards, systems and skills that can make every customer,... Learn about: Customer Service Skills, Customer Care... More