Course not currently available

Customer Service Training Course

DSM Sales Training

Short course

In Dublin ()

£ 216.68 VAT exempt

*Indicative price

Original amount in EUR:

253 €

The best Customer Management courses

See all

See all

Description

  • Type

    Short course

  • Level

    Intermediate

  • Duration

    1 Day

The first part of good Customer Service that we teach is, if the phone is ringing, answer it. Common sense some would say but the amount of people who recognise a caller’s number but don’t answer it for fear of a complaint or a complex question that they cannot answer is truly amazing. By not answering the phone simply escalates what could be a simple question to resolve, with proper training.

About this course

The course has been designed over one (1) day to give a full understanding of the art of effective Customer Service and will cover the following areas;

Understand and describe the values needed for truly exceptional customer service
Learn how to connect with a customer either over the phone or face-to-face taking ownership of the issue and being able to offer a solution.
Develop a strategy to meet and exceed customers’ expectations and deliver customer satisfaction.
Create an incident action plan which can be implemented across customers services immediately.
Manage difficult customers in a professional and confident manner while deescalating any tension.

Sales Team Leader
Office / Administration Team
Customer Service
Inside Sales Executive
Sales Executive
Business Development Executive

The course has been structured for those professionals interested in gaining experience in customer service.

Delegates who fully attend the course will receive a certificate on the course completion.

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • Customer Service
  • Sales
  • Telephone Skills
  • Telephone management
  • Customer Care
  • Customer Retention
  • Sales Training
  • Sales Techniques
  • Sales Promotion
  • Account management

Teachers and trainers (1)

Stephen McComb

Stephen McComb

Senior Consultant

I have sold to both Public and Private companies across the world through both direct sales and tenders. My core competency for the last 25 years has been complex sales where there are multiple stakeholders. I have had the privilege of opening new accounts on every continent and have worked with Marks & Spencer's, Cathy Pacific and Marriott Hotels and the US Government to name but a few. I teach what works in the real world and mix it with theory to give you a blended learning experience. I trust I can teach you some hard learned lessons and help you sell more

Course programme

The course has been designed over one (1) day to give a full understanding of the art of effective Customer Service and will cover the following areas;
Understand and describe the values needed for truly exceptional customer serviceLearn how to connect with a customer either over the phone or face-to-face taking ownership of the issue and being able to offer a solution.Develop a strategy to meet and exceed customers’ expectations and deliver customer satisfaction.Create an incident action plan which can be implemented across customers services immediately.Manage difficult customers in a professional and confident manner while deescalating any tension.

See related categories

Customer Service Training Course

£ 216.68 VAT exempt

*Indicative price

Original amount in EUR:

253 €

The best Customer Management courses

See all

See all