Customer Service Training

Course Content

Typical areas covered:

• What does Customer Service mean to you?
• Who are your Customers?
• What do your Customers want, need and expect?
• How do you know how your Customers feel?
• Making your relationship with your Customers ‘competition proof’
• Setting Customer Service standards
• Moments of truth and compelling events
• Going the extra mile and what it actually looks like
• Exceeding Customers’ expectations…is it necessary?
• Sustaining motivation and momentum

There are many more areas and each one can be adapted to your particular need.