Customer Service Training: Managing Customer Service

Skill Express Ltd

Course

Online

£ 199 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Class hours

    3h

  • Duration

    Flexible

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

Customer Service is the most crucial part of any business. Without creating a proper relationship with your customers, you cannot promote your business even with the best form of products or services. Only ensuring the satisfaction of your customer along with top-notch services ensure the overall growth of your enterprise.

And Customer Service can come in several forms. It can be when you are selling an item to a customer, or when the customer is making a transaction at the counter or while he is returning a product. It can be over a phone call or in-person. No matter what your service is, effective Customer Service is the most important part to ensure your success.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Effective Customer Service is, without doubts, the main driving force of an established business. And to establish yourself as a competent part of an enterprise, our Customer Service Training is your ideal course.

We designed our Customer Service Training course in a systematic manner. The basics are given preference first, which eventually leads to a more detailed and advanced level. In the service industry, you are bound to face people with different mindsets, and it is a must to be prepared to manage them efficiently. Thus, our training would be the guide in your way to success.

It is an ideal course for anyone engaged in the service industry or who aspires to succeed in relevant sectors. As it teaches you effective communication techniques, it is suited for anyone to attend.

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Subjects

  • Customer Service
  • Six Critical Elements
  • Critical Elements
  • Understanding Leadership
  • Leadership
  • Five Practices
  • Practices of Leadership
  • Customer Service Training
  • Customer
  • Training

Course programme

Customer Service Training: Managing Customer Service
  • Module 01: Six Critical Elements
  • Module 02: Understanding Leadership
  • Module 03: Five Practices of Leadership
  • Mock Test- Customer Service Training: Managing Customer Service
  • Final Test- Customer Service Training: Managing Customer Service

Our course will let you,

  • Understand the benefits of effective Customer Service
  • Learn the basics of establishing effective communication and bond with your customers
  • Understand the key barriers in the path of establishing strong relationships with your customers
  • Understand the different forms of customer behaviour in details and techniques to tackle them properly
  • Understand the requirements or needs of your customers
  • Develop skills required to engage yourself in fruitful communication with the customers
  • Learn the proper etiquettes and manners to conduct Customer Services through phone calls or in-person
  • Assess customer satisfaction and work accordingly to improve your skills

See related categories

Customer Service Training: Managing Customer Service

£ 199 VAT inc.

The best Other Sales courses

See all

See all