Customer Services Course (Level 1)

Brentwood Open Learning College

Short course

Online

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£ 29 VAT inc.

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Description

  • Type

    Short course

  • Level

    Beginner

  • Methodology

    Online

  • Class hours

    80h

  • Duration

    Flexible

  • Start date

    Different dates available

On this customer service course you will learn basics of customer services. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, developing Personal Vision Statement, understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Endorsed Certificate of Achievement

At the end of the course, learner can claim an endorsed certificate by paying £45 accreditation fee.There are £9 postal charges for the UK students and £15 for the non UK students.

Certificate of Completion from BOLC

Certificate of Completion from BOLC (soft copy) can be claimed for £10. If you need hard copy of this certificate you will pay £25 + postal charges (£9 for UK students, £15 for outside UK)

Accredited Course
Full Tutor Support
self paced
Available for students all over the world

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Reviews

This centre's achievements

2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 9 years

Subjects

  • Conflict
  • Customer Service Skills
  • Customer Care
  • Problem Solving
  • Customer Service
  • Communication Skills
  • Communication Training
  • Customer Manager
  • Customer relationship
  • Customer satisfaction
  • Customer

Teachers and trainers (1)

Allocated Upon Enrolment

Allocated Upon Enrolment

Tutor

Course programme

On this customer service course you will learn basics of customer services. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, developing Personal Vision Statement, understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.

Course syllabus:

Unit 1: What is Customer Service

Unit 2: Communication Skills

Unit 3: Dealing with Difficult Customers

See related categories

Customer Services Course (Level 1)

£ 29 VAT inc.

The best Customer Management courses

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