Customer Services Course (Level 2)

Brentwood Open Learning College

Course

Online

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£ 79 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Class hours

    200h

  • Duration

    Flexible

  • Start date

    Different dates available

This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition

Important information

Documents

  • CUSTOMER SERVICES Level 2 Brochure.pdf

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Endorsed Certificate of Achievement

At the end of the course, learner can claim an endorsed certificate by paying £75 accreditation fee.There are £9 postal charges for the UK students and £15 for the non UK students.

Certificate of Completion from BOLC

Certificate of Completion from BOLC (soft copy) can be claimed for £10. If you need hard copy of this certificate you will pay £25 + postal charges (£9 for UK students, £15 for outside UK)

Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment

Questions & Answers

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Reviews

This centre's achievements

2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 9 years

Subjects

  • Customer Service Skills
  • Customer Care
  • Customer Service
  • Communication Skills
  • Difficult People
  • Customer Manager
  • Customer relationship
  • Customer satisfaction
  • Customer Services Course (Level 2)
  • Customer Services Course

Teachers and trainers (1)

Allocated Upon Enrolment

Allocated Upon Enrolment

Tutor

Course programme

Customer Service Course Online: Key Topics 

Customer Service Certification Online, consists of the following four units:

 Unit 1 – What is Customer Service

 Unit 2 – Telephone Techniques

 Unit 3 – Dealing with Difficult Customers

 Unit 4 – Solving Customers' Problems

Additional information

The course comes with the following benefits:
Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment. 
Easy to study anywhere in the world.

See related categories

Customer Services Course (Level 2)

£ 79 VAT inc.

The best Customer Management courses

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