Customer Services Intermediate Apprenticeship

Leicester College

Course

In Leicester

Price on request

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Description

  • Type

    Course

  • Location

    Leicester

  • Start date

    Different dates available

The course is aimed at individuals whose job role is dedicated to customer service, as employers recognise the key role you play in determining the quality of the customer experience in increasing customer loyalty. The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. […]

Facilities

Location

Start date

Leicester (Leicestershire)
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Painter Street, LE1 3WA

Start date

Different dates availableEnrolment now open

About this course

GCSE English and maths at level 3 (D) or above.

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Subjects

  • Quality Training
  • Quality
  • Customer Service
  • Sales
  • Sales Training

Course programme

Year 1

The course includes the Customer Service Diploma level 2. To achieve the qualification you must achieve a minimum of 45 credits. 19 credits from mandatory units covering delivering customer service, understanding customers, understanding employer organisations, managing personal performance and development, principles of customer service and then the remaining credits from a choice of optional units. You will also cover Functional Skills in English and maths.

Year 2

On-programme is the learning phase for apprentices to pick up the skills, knowledge and behaviours set in each standard. Apprentices need to complete 20% off-the-job training during the on-programme phase of their apprenticeship. You can track and monitor the 20% through our e-portfolio. On program assessment includes:
– regular assessment (involving employer and training provider)
– development of a portfolio demonstrating learning and development activities and their application in the workplace.

Additional information

End-point assessment (EPA) is the final stage that an apprentice goes through to complete their apprenticeship. The apprentice must show their learning to an independent end-point assessor and the grades available are distinction, pass or fail. This will include an apprentice Showcase, a practical observation and a professional discussion.

See related categories

Customer Services Intermediate Apprenticeship

Price on request

The best Customer Management courses

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