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Dealing with customer complaints Online Certificate

New Skills Academy

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Description

  • Type

    Course

  • Methodology

    Online

Dealing with Customer Complaints Certificate - Best Seller

**We have now partnered with NUS so once you've purchased your course you are eligible by studying with us to apply for an NUS Extra card which gives you 1000's of discounts with the biggest companies**

The Customer Complaints Course provides students with the knowledge and skills necessary to effectively manage customer complaints. This training course is filled with information that will help you increase customer loyalty and understand how to operate a successful business in the United Kingdom.

Customer satisfaction can increase your business revenue, customer loyalty and positive word of mouth. Understanding how to recover and learn from mistakes can be profitable to your business success. This course will provide you with an overview of how to manage customer complaints to build positive customer relationships.

Introduction to the Customer Complaints Certificate Course

This customer complaints course is an online training programme that offers students the ability to study the material whenever and wherever it’s convenient. Most people who enrol in the programme are still able to maintain their current lifestyle and work full time while pursuing their studies.

This course allows you to easily access study material from any device with a valid internet connection, including mobile phones and tablets. Additionally, all students have access to online support while they train.

After successful completion of the course, students must complete and pass a multiple-choice exam, after which you will be awarded your certificate. Your certificate can be downloaded, or for a small cost, we can post it out to you.

About this course

General

IVCAS

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Subjects

  • Word
  • Access
  • Benefits
  • Internet
  • Customer Service
  • Anatomy
  • Full Time
  • Communication Training
  • Effective Communication
  • Dispute Resolution
  • Customer satisfaction
  • Ms Word

Course programme

What You Will Learn

The customer complaints course was written to prepare students for a career in the customer service industry. This course offers a comprehensive overview of complaints management and developing effective customer relationships. This course will cover:

What is a complaint?
How to receive complaints
Effective complaint management
The damage complaints can cause
The complaint management process
How to control complaints
Dispute resolution
Effective communication and active listening
The emotional needs and psychological considerations of customers
Defusing a difficult situation
Customer complaint management
Preventing complaints
The future of customer service
Creating an action plan
Benefits of the Customer Complaints Course

Students enrolled in the Customer Complaints course experience many benefits. These include the following:

The convenience of studying from anywhere with an internet connection at any time.
Study course material at your own pace. There is no time limit, so you can complete the course, regardless of how long it takes you to complete it.
The option of studying from any internet enabled device including a tablet, PC, or mobile phone.
Short, easy to understand course structure.
Convenient online support available while you study.
A comprehensive syllabus that helps you increase your knowledge in customer satisfaction.
The opportunity to improve your prospects while applying for work in customer services.
Upon successful completion of the course, you will earn a certified and recognised certificate.
An affordable pricing structure.
Course Modules/Lessons

Module 1 : Anatomy of a Complaint

Module 2 : Controlling Complaints

Module 3 : Psychological Considerations

Module 4 : Recognising Severity

Module 5 : Complaints Process and Analytics

Additional information

Lifetime

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Dealing with customer complaints Online Certificate

£ 19 VAT inc.

The best Customer Management courses

See all

See all