The Development, Introduction and Sustaining of Total Quality Management

London Business Training & Consulting
4.5
1 review
  • I would recommend this training session to all, thanks LBTC!
    ← | →

Course

In Hammersmith

£ 2,625 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Location

    Hammersmith

  • Duration

    1 Week

Upon completion of TQM Training, you will be able to understand:

The main reasons why senior management should become personally involved in TQM – what they need to know about TQM and what they need to do in terms of actions.
The role of middle and first-line management as being key to putting in place the principles of TQM, and the activities which they need to get involved with.
Change and continuous improvement.
How the improvement process is triggered.
A range of approaches which can be followed in the introduction of TQM.
The structure of a framework to assist with the introduction of TQM.
Six levels of TQM adoption that can be used as an internal measure by which organisations can compare their standing and which help them review their performance.
Some of the typical problems in sustaining TQM.
An audit tool by which organisations can assess if they are experiencing the factors which can have a negative impact on the sustainability of TQM.

Facilities

Location

Start date

Hammersmith (London)
See map
W6 0NB

Start date

On request

About this course

Chief officers, directors andheads of departments who wish to play a greater role in determining the quality policy within their organisations.
Senior management team members who wish to create the strategic dialogue, organisational environment, atmosphere, values and behaviour in which total quality management (TQM) can achieve its potential.
Those who wish to create an organisational culture in which each person in every department is fully committed to improving their own performance and is dedicated to satisfying their internal customers’ needs and future expectations.
Middle and first-line management who wish to play a key role in putting the principles of TQM in place at the sharp end of their organisation.
Industrialists
Management consultants

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Reviews

4.5
  • I would recommend this training session to all, thanks LBTC!
    ← | →
100%
4.7
excellent

Course rating

Recommended

Centre rating

Ismaila I,

4.5
17/05/2017
What I would highlight: I would recommend this training session to all, thanks LBTC!
What could be improved: nothing to improve
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2018

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 5 years

Subjects

  • Change Management
  • Management
  • Managing Conflict
  • Audit
  • Quality
  • Quality management
  • Management Planning
  • Quality Training
  • Management Control
  • Systems performance
  • Total quality
  • Techniques
  • Management skills
  • Total Quality Management
  • Organising
  • Feedback
  • TQM
  • Approach to TQM
  • Levels of TQM Adoption

Course programme

The Role of Management in TQM
  • The need for senior managers to get involved in TQM
  • What senior managers need to know about TQM
  • What senior managers need to do about TQM
  • The role of middle managers
  • The role of first-line managers
The Introduction of TQM
  • Change and Continuous Improvement
  • Forces for change
  • How do companies get started?
  • Approaches to TQM
A Framework for the Introduction of TQM
  • Organising
  • Systems and techniques
  • Measurement and feedback
  • Changing the culture
  • Use of the framework
Levels of TQM Adoption
  • Level 1 – uncommitted
  • Level 2 – drifters
  • Level 3 – tool-pushers
  • Level 4 – improvers
  • Level 5 – award-winners
  • Level 6 – world-class
Sustaining TQM
  • TQM sustaining audit tool: development and methodology
  • Category 1 – internal / external environment
  • Category 2 – management style
  • Category 3 – policies
  • Category 4 – organisation structure
  • Category 5 – process of change

See related categories

The Development, Introduction and Sustaining of Total Quality Management

£ 2,625 VAT inc.

The best Business Management courses

See all

See all