Diploma in Customer Service (Level 4)

5.0
1 review
  • I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
    |

Course

Online

Save 82%
£ 99 VAT inc.

Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Class hours

    206h

  • Duration

    Flexible

  • Start date

    Different dates available

Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. Customer Service Course Online, help your staff develop appropriate customer service skills.
The customer service skills learnt on this Customer Service Certificate, can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.

Important information

Documents

  • CUSTOMER SERVICES Brochure.pdf

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Customer Service Certification , has been designed to equip students with the knowledge, skills and confidence to succeed as customer service professionals for excellent and effective customer service delivery.

Endorsed Certificate of Achievement

At the end of the course, learner can claim an endorsed certificate by paying £95 accreditation fee.There are £9 postal charges for the UK students and £15 for the non UK students.

Certificate of Completion from BOLC

Certificate of Completion from BOLC (soft copy) can be claimed for £10. If you need hard copy of this certificate you will pay £25 + postal charges (£9 for UK students, £15 for outside UK)

Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

5.0
  • I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
    |
100%
4.9
excellent

Course rating

Recommended

Centre rating

Malcolm Yates

5.0
01/12/2014
What I would highlight: I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
What could be improved: The course was good and flexible.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 9 years

Subjects

  • Customer Service Skills
  • Customer Care
  • Staff
  • Customer Service
  • Public Relations
  • Public
  • Communications
  • Communication Training
  • Customer Manager
  • Customer satisfaction
  • Diploma in Customer Service (Level 4)
  • Customer Manager Course

Teachers and trainers (1)

Allocated Upon Enrolment

Allocated Upon Enrolment

Tutor

Course programme

Diploma in Public Relations consists of the following units:
Unit 1 - Introduction to Public Relations

Unit 2 - Concepts of Public Relations

Unit 3 - Management and Organisation of Public Relations

Unit 4 - Public Relations as Planned Communication

Unit 5 - Public Relations Tools & Methods

Unit 6 - Production of Public Relations Material

Unit 7 - Corporate Public Relations

Unit 8 -Media Relations

Unit 9 - Internal Communications

Unit 10 - Issues Management and Public Affairs

Unit 11 - Crisis Management and Public Relations

Unit 12 - Ethics and Professionalism in Public Relations

Additional information

The course comes with the following benefits:
Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment. 
Easy to study anywhere in the world.

Diploma in Customer Service (Level 4)

£ 99 VAT inc.