Distance and online learning courses

...(First impressions, Answering the Telephone, The Correct Vocabulary) 11:00 - 11:15 Coffee Break 11:15 - 11:45 Task 2: What Are Your Objectives?... Learn about: Best Practice, Call Centre...

...their existing property knowledge. The course is also ideal for learners aiming to explore new career opportunities within the wider estate agency sector... Learn about: Planning & Environment, Lettings Management, Property Negotiation...

...11:00 - 12:30 Preparing the Case (How to put together successful budget) 12:30 - 13:00 Presentation of Budgets (1) 13:00 - 14:00 Lunch 14:00...

...business environments Assess risks and implement effective mitigation strategies Develop and maintain workplace compliance policies Monitor procedures... Learn about: IT risk, Risk Analysis, Risk Management...

...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course... Learn about: Customer Care...

...or broaden their knowledge before pursuing further study will also find this course highly valuable. The content is designed to be accessible... Learn about: Commercial Developers, Real Estate, Estate Agent...

...enquiries and existing customers.) 16:30 Summary & Action Plans Agreed... Learn about: Customer Care...

...Anyone interested in dog welfare, animal behaviour, or canine assistance work will find this course a strong starting point for skill development and personal growth... Learn about: Collar Training, Head Collar Training, Choke Collar...

...12:45 Developing Customer Excellence (Customer expectations, service evaluation) 12:45 - 13:45 Lunch break 13:45 - 14:45 Customer Complaints...

...Emergency Treatments Injuries, Illness and Treatments: I Injuries, Illness and Treatments: II Injuries, Illness and Treatments: III Injuries... Learn about: First Aid, Training First Aid, Safety Procedures...

...service levels Well rehearsed answers to complaints and compliments How to turn complaints and compliments into more business Customer Satisfaction as a Selling... Learn about: Customer Care, Customer satisfaction...

...want to build confidence in delivering safe and effective massage sessions, this online programme explores essential principles such as anatomy basics... Learn about: Sports Massage, Massage Therapy, Massage History...

...Feedback and evaluations 16:30 Summary & Action Plans Agreed... Learn about: Incoming Calls...

...Understand menu coordination and service flow Support staff performance and workplace organisation This course is designed for learners who wish to build... Learn about: Hospitality Management, Managing Yourself, Customer Service...

...11:00 Who’s Being Difficult and Why? 11:00 - 11:15 Coffee 11:15 - 11:45 People Skills – KASH or CARD? 11:45 - 13:00 Social Styles and Behaviour 13:00... Learn about: Difficult People...

...wish to expand their knowledge to support progression. The course is also valuable for entrepreneurs and small-business owners aiming to improve efficiency... Learn about: Quality Training, Supply Chain Management, Six Sigma...

...The challenge of misinterpretation. 11:30 – 12:00 What have we learnt? Opportunity to respond in teams to explosive emails and compose a response that resolves... Learn about: Customer service levels, Customer Experience, Excellent customer experience...

...Learn how to support clients with empathy and professionalism. Develop knowledge of funeral planning and service coordination. Gain awareness of UK regulations... Learn about: Marketing and Business, Catholic Funerals, Funeral Homes...

...The course provides an overview of essential customer care skills and how the visitor can have an outstanding customer experience. The content is delivered... Learn about: Customer Care, Public Sector...

...Improve design workflow and creative efficiency. Apply essential design principles across Adobe applications. This course is ideal for anyone interested... Learn about: Adobe Photoshop, Using artboards, Document Views...