Distance and online learning courses

..."Better idea of what matters most to the individual Practical ways to manage energy more effectively Gap analysis of real vs ideal time spent Greater sense...

...and offer stronger financial insights within their workplace. Career changers, jobseekers, and aspiring consultants will find this training particularly valuable... Learn about: Trial balance, Accounts conclusion, Financial Training...

...12.00 - 13.00 Practical Exercises to Reinforce the Theory Learnt 13.00 - 14.00 Lunch 14.00 - 15.00 Learning to Listen (Concentration on the true objective... Learn about: Communication Skills, Learning to listen, Influencing Skills...

...who want to update their administrative knowledge and improve their employment prospects. No previous experience is required, making the course inclusive... Learn about: Business Writing, Ms Office, Telephone Etiquette...

...making sure that the point they want to get across is made clearly and confidently, whilst also taking into account how the message is received...

...active listening, value-based selling, and closing strategies, ensuring learners develop the confidence needed to engage customers effectively... Learn about: Telesales Executive Training, Telesales Executive, Serve and Delight...

...Office Management - Timetable 09:30 - 10:00 Coffee and Intro. Why should we make the change? 10:00 - 10:30 Understand your energy use. Making the difference... Learn about: Office management, Ms Office, Green Office...

...Module Five – The Marketing Mix Module Six – Communicating the Right Way Module Seven – Customer Communications Module Eight – Marketing Goals Module Nine... Learn about: Market Research, Sales Training, Sales Management...

...toolkit Part 1 15.15 – 15.30 Break 15.30 – 16.30 Building a personal resilience toolkit Part 2 16.30 – 17.00 Summary, action plan and evaluation...

...and the responsibilities expected in an ambulance care environment. This training is ideal for those looking to build foundational knowledge that can support... Learn about: Mental Health, Dementia Care...

...recruitment and ongoing measurement? Also a chance to consider the introduction of a competency framework) 12:00 - 13:00 Interviewing Skills...

...this helpdesk course offers a strong foundation for career development. With online learning, flexible access, and CPD accreditation, this programme provides... Learn about: Verbal Communication, Voice Mail, Warm Calls...

...Each participant creates a list of actions to apply the principles taught on the course to their own situation. Attention is paid to preparing and planning... Learn about: Facilitation Skills, Facilitators Toolkit, Quality Controller...

...This is My Mentor To Serve and Delight Verbal Communication Techniques What’s Missing in Telephone Communication? Who are Your Customers? Module... Learn about: Customer In Person, Customer relationship, Dealing with Customers...

...14:45 Unstoppable NLP Combination 1st element - Values (What are values and how to elicit them) 14:45 - 15:15 2nd element - Beliefs... Learn about: Communication design, Communication Skills, Presuppositions of NLP...

...Excellence To The Internal Customer Module 10 Standards of Performance The Retail Marketing Mix Levels Of Customer Satisfaction Brand Loyalty Customer... Learn about: Consumer Behaviour, Retail Industry, Customer Service...

...This introduction to management and supervisory skills course is designed to help delegates understand the initial skills and responsibilities that...

...Customer Service And Customer Satisfaction In Retailing Customer Value And Satisfaction Effective Inventory Management Choosing a Retail Store Location... Learn about: Retail Management, Retail Sales, Customer satisfaction...

...receptionists play a vital role in shaping first impressions and maintaining smooth office operations. This course brings together structured learning... Learn about: Communication Skills, Receptionist & Roles, Telephone Skills...

...listening to the customer; benchmarking) 15:00 - 15:15 Tea 15.15 - 16:15 Involving and motivating staff (Inducting new staff; staff development... Learn about: Quality management, Quality Audit, Management Tools...