Distance and online learning courses

...of personal control over how time is spent Action planning to realise a “wish list”" " Getting The Balance Right - Half Day (am) - Timetable 09:30 – 10:00...

...The Paralegal Training course provides a structured introduction to core legal principles, essential procedures, and the practical skills required to support... Learn about: Legal Secretary, General Duties, IT Law...

...12.00 - 13.00 Practical Exercises to Reinforce the Theory Learnt 13.00 - 14.00 Lunch 14.00 - 15.00 Learning to Listen (Concentration on the true objective... Learn about: Communications Planning, Communication Skills, Communication design...

...The programme also benefits those already working in customer-facing, administrative, or business support roles who would like to expand their skill... Learn about: Financial Advisor, Income Statement, Balance Sheet...

...break 15:30 – 16:15 Typical Pitfalls and How to Overcome Them 16:15 – 16:45 Guide to Handling Challenging Conversations 16:45 – 17:00 Action Planning...

...This Office Administrator course provides a clear and structured introduction to the essential skills needed to work confidently in modern office environments... Learn about: Office IT, Business Writing, Ms Office...

...Office Management - Timetable 09:30 - 10:00 Coffee and Intro. Why should we make the change? 10:00 - 10:30 Understand your energy use. Making the difference... Learn about: Office management, Office IT, Green Office Management...

...or professionals who want to improve their confidence when engaging with clients over the phone. The training is also suitable for small business owners... Learn about: Telesales Executive Training, Following up, Serve and Delight...

...and learned skills - this course will help you develop your resilience enabling you to deal with setbacks, change and opportunities in a much more effective way...

...Whether aiming to progress within a company or move into a new career area, this CPD-accredited course provides essential, career-enhancing knowledge... Learn about: Sales Training, Market Research, Sales Management...

...the cause and/or eliminate the effects. A greater understanding of the key stages and the manager’s role in maintaining pro active performance management for everyone’s benefit...

...this CPD-accredited programme helps learners strengthen their capability in a growing sector. This course is designed to help individuals understand... Learn about: Mental Health, Dementia Care...

...when it is critical to gain the buy-in of key people to a plan of action. Facilitation is increasingly becoming a required skill of the modern manager... Learn about: Facilitators Toolkit, Skills sets, Quality Controller...

...Module 02 Asking the Right Questions Saying No Sales by Phone Taking Messages Staying Out of Voice Mail Jail Closing Down the Voice Cold and Warm Calls... Learn about: Verbal Communication, Communication techniques, Voice Mail...

...11:15 - 12:00 Rapport (What is it and how the 3 components of NLP communication can be utilised to build rapport rapidly and effectively, face to... Learn about: Communication Skills, Presuppositions of NLP, Communication design...

...Understand customer needs and expectations. Support customer satisfaction and service improvement. This course is ideal for anyone looking to build... Learn about: Communication Training, Customer relationship, Relationship Management...

...with first line management responsibility. The course looks at a combination of skills and behaviours associated with management. Within any internal hierarchy...

...Through a carefully designed curriculum, learners gain practical knowledge in store performance, customer service excellence, inventory control... Learn about: Retail Industry, Retail Marketing, Customer Service...

...Team Retail Marketing Module 04 The Retail Marketing Mix Levels Of Customer Satisfaction Brand Loyalty Customer Satisfaction Questionnaire Role of Coupons... Learn about: Customer satisfaction, Retail Management, Sales Training...

...to their place of work through practical activities " " Introduction to Quality Management - Timetable 09:30 - 09:45 Coffee & Course Objectives 09:45... Learn about: Quality Audit, Quality Controller, Management Tools...