Doctrina Training & Consultancy Ltd courses

...Delegates will be shown how they can best appreciate the other team members and coach them to utilise and develop the skills they have for the greater... Learn about: Teamwork Skills, Team Development, Team Training...

...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers... Learn about: Assistant Call Centre Manager, Call Centre Manager, Call Centre...

...Explore the team interdependencies (Business improvement) – examine the shortfalls Understanding the different types of power, influence and authority... Learn about: Role Director, Business Improvement, Types of power...

...This course will help the delegate to understand behaviour-based safety and introduce techniques that they can use when carrying out their day-to-day duties and responsibilities... Learn about: Cause incidents, Behaviour-based safety program, Behavioural Safety...

...safety issues Appreciate the significance of performance monitoring for continual improvement of health and safety management... Learn about: Criminal liabilities, Manage health, Serious failures in the management...

...Lone Worker Training is vital to reduce the risk of violence at work and to fulfil your duty of care to your staff. This course is ideal for anyone who lone works... Learn about: Safe Systems of Work, Health and Safety Executive, Lone Worker Policy...

...an individual being more vulnerable to harm or abuse Understand your responsibilities with regard to reporting concerns Describe ways to reduce likelihood... Learn about: Child Protection, IT for adults, Types of abuse...

...of legislation Exercises for DSE users The principles of ergonomics The workstation assessment Planning and implementation of a DSE programme... Learn about: Breaches of legislation, DSE Regulations, Principles of ergonomics...

...responsible for those under your control working at height, that a duty of care and attention is taken to ensure the correct level of information... Learn about: Employee’s duties, Working at Height, Risk of working at height...

...Practice interviews Participants will carry out short practice interviews with feedback from colleagues and the course leader. Course review and action... Learn about: Employee prepare, Measuring Performance, Potential barriers...

...You will learn how to create the right document for the job and make your bid maximise the potential for success. This course is aimed at those who... Learn about: Tender writing, Writing Skills...

...or atmosphere Definition of Leadership vs. Management What does it take to be a good leader Understanding the different types of power, influence and authority... Learn about: Team Leader, Team Development, Team Training...

...using the Automated External Defibrillator (A.E.D). This course is suitable for anyone interested in furthering their emergency first aid skills. By the end of this course... Learn about: Cardiac Arrests, Cardiopulmonary Resuscitation (CPR), First Aid Priorities...

...have an in-date FAW Certificate to attend this course. If this has expired they will have to attend the initial FAW three day course. This course covers... Learn about: Accident reporting, Burns and Scalds, Primary and Secondary Assessment...

...the statutory duty of care as laid down in accordance with the Health and Safety (First Aid) Regulations (NI) 1982. By the end of this course... Learn about: Head Injuries, Primary and Secondary Assessment, Recovery Position...

...hazards and prevention strategies Understand how to gather the facts for interviewing... Learn about: Dangerous Occurrence Regulations 1995, Accident reporting, Health & Safety...

...regulations which came into effect as of 6 April 2012. This course is ideal for those employees and contractors who are involved in construction and refurbishment... Learn about: Control of Asbestos Regulations, Duty holder, Health Risks...

...and types of substances hazardous to health in the workplace Health effects of hazardous substances and their causes Risk assessment and control measures... Learn about: Controlling the risk, Employers duties, Control Measures...

...how to act and respond in the event of a work-based fire. It will also give delegates an opportunity to relate to fire safety in an organisation and understand... Learn about: Fire Warden/Marshal, Principals of fire, Methods of extinguishing...

...in the Workplace Have an overview of some of the legislation relating to Health and Safety Identify the hazards and risks related to the workplace Workplace... Learn about: Workplace health and safety, Health Awareness, Health & safety procedures...