Doctrina Training & Consultancy Ltd courses

...Examine and explore the roles and responsibilities within the team Examine the team vision, company values and strategy and how it fits into the overall... Learn about: Team interdependencies, Team Training, Business improvements...

...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers... Learn about: Business Performance, Call Centre, Assistant Call Centre Manager...

...learnt Examine and explore the roles and responsibilities of The Board, Directors & Management Team, risks involved and its impact of the stakeholders... Learn about: The Board, Role Director, Business Improvement...

...On completion of this course, delegates should have a clear understanding of how to: Define behaviour and identify the scope and purpose of a behaviour-based... Learn about: Cause incidents, Behaviour-based safety program, Behavioural Safety...

...health and safety management and to give guidance on effective risk management. By the end of the course, participants will; Understand the new ‘The Corporate... Learn about: Corporate Homicide Act, Manage health, Serious failures in the management...

...how to maintain contact with others and get help in the event of an emergency... Learn about: Working practice, Lone Worker Policy, Health and Safety Executive...

...children and vulnerable adults. By the end of the course participants will: Understand the legislation and guidance Know the different types of abuse... Learn about: Reporting concerns, Types of abuse, Abuse and neglect...

...Display Screen Equipment (DSE) is sometimes referred to as Visual Display Units (VDU) or Computer Workstations and includes laptops, touch-screens... Learn about: Principles of ergonomics, Workstation assessment, Screen equipment usage...

...covers all working at height and types of access equipment. Under Working at Height Regulations, it is required that as an employer, contractor or someone... Learn about: Safety harnesses, Working at Height’, Employee’s duties...

...implements appraisals for staff Improve focus and results by setting measurable targets where appropriate Use a systematic approach when planning and preparing... Learn about: Employee prepare, Measuring Performance, Agreeing realistic...

...Learn how to create tenders that get results, making your bid as persuasive as possible. Our unique tender writing course shows you how to create tenders that get results... Learn about: Tender writing, Writing Skills...

...in order to make decisions. If done incorrectly, this could damage a good working relationship within the team, which results in negative effects on performance... Learn about: Team Training, Types of power, Team Development...

...and an unconscious casualty who is not breathing. This course gives the Learner the necessary knowledge to arrange equipment and call for the Emergency Services when required... Learn about: Recording and reporting, Emergency Care, Managing Incidents...

...safe and effective way. This course is suitable for anyone who has already completed the three day First Aid at Work (NI) course. Any delegate attending... Learn about: Causes of unconsciousness, Managing Incidents, Head Injuries...

...course which is suitable for anyone who has been nominated or has been volunteered to fulfil the statutory duty of care as laid down in accordance... Learn about: Managing Incidents, Fractures and Dislocations, Recovery Position...

...Understand the legal requirements for accident investigation and control Understand an overview of The Reporting of Injuries, Disease and Dangerous Occurrence... Learn about: Investigation Process, Prevention strategies, Dangerous Occurrence Regulations 1995...

...to those employees who are liable to be exposed to asbestos during the course of their work. This course provides basic awareness of asbestos for the... Learn about: Control of Asbestos Regulations, Emergency procedures, Work area...

...and types of substances hazardous to health in the workplace Health effects of hazardous substances and their causes Risk assessment and control measures... Learn about: Employers duties, Substances hazardou, COSHH Regulations...

...how to act and respond in the event of a work-based fire. It will also give delegates an opportunity to relate to fire safety in an organisation and understand... Learn about: Principals of fire, Methods of extinguishing, Fire logbook checks...

...This course will give you the skills and knowledge that you need to know and that you can use to make sure you are working in a way that promotes not... Learn about: Health & Safety, Workplace health and safety, Safety Awareness...