Doctrina Training & Consultancy Ltd courses

...we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion. Confirmation details... Learn about: Delegating Skills, Communication Skills, Difficult People...

...Confirmation details will be sent together with an invoice close to the course date. Aim The ability to influence positively and effectively is a skill... Learn about: Decision Making, Communication Skills, Negotiation Skills...

...skills What are the barriers to interpersonal communication The effect of behaviour on ourselves, other people and our organisation Choosing and making... Learn about: Confidence Training, Assertiveness Training, Communication Training...

...valued skill within the workplace. Our course will provide each delegate with the fundamental knowledge required to develop their awareness of Emotional... Learn about: Emotional Intelligence, Gain Confidence, Relationship Building...

...The facilitator needs to understand group dynamics, help clarify what’s to be achieved, assist in overcoming obstacles and enable the group to succeed... Learn about: Decision Making, Facilitation Skills, Communication Training...

...Recent research states that after training productivity increases by 22% BUT after coaching it increases by 88%. Coaching is process that enables learning... Learn about: Coaching Skills, Positive outcom, Leadership Skills...

...This course is suitable for Managers and Team Leaders. Once you have enquired, we will contact you via email or by telephone. We will forward the course... Learn about: Types of communication, Influencing Skills, Team Training...

...can help or hinder Scale of difficult behaviour The Attitude cycle (how our behaviour influences others’ responses to us) Using interpersonal skills... Learn about: Attitude cycle, Body Language, Customer Care Cycle...

...Understand how to make the best decisions for your business Know the financial implications of the day to day decisions How to increase the profitability... Learn about: Financial implications, Financial Training, Finance strategy...

...the customers behaviour Know the keys to great communication Understand good telephone techniques Know how to deal with stress, awkward customers and difficult... Learn about: Enhance performance, Customer Service, Call Centre...

...Case studies will offer a chance to solve problems and make decisions in a supportive learning environment. This course will benefit more experienced team leaders... Learn about: Key Result Areas, Team Training, Coaching programmes...

...Know how to describe the barriers and benefits of delegation Understand how to free up time for forward and innovative thinking Identify how to build Trust... Learn about: Delegation techniques, Benefits of delegation, Leader skils...

...we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion. Confirmation details... Learn about: Leader skills, Working relationships, Good leader...

...Understanding professional boundaries by staff can be a difficult area for organisations to manage. Any organisation that supports vulnerable people... Learn about: Standard C1.3 Safeguarding, Rofessional boundaries, Organisational Behaviour...

...The definition of motivation and why it is important to managers Explore the “theories” (Maslow, McGregor, Herzberg and Hackman) about motivation and the... Learn about: Motivating people, Performance level, Team Training...

...to maintain the company values and work towards the company goals. Leadership is about handling today’s business pressures and steering the organisation... Learn about: Leadership Styles, Influencing Skills, Potential of your people...

...Organisations need to be able to use data to help them make timely, accurate and smarter business decisions. They need to consider the value of information... Learn about: Operational research techniques, Decision Making, Managing information...

...types of conflict Explore how you manage Difficult Situations in the workplace Identifying your personal style when faced with managing conflict Identify... Learn about: Team Training, Team Performance, Managing Performance...

...secretaries or administrators. It is also ideal for anyone who is greeting or dealing with customers either on your premises or via the telephone. By... Learn about: Techniques skills, Incoming Calls, Client and face-to-face...

...skills of giving and receiving feedback Day Two Programme Review of Day One Time Management & Delegation Identification of specific actions to improve... Learn about: Interpersonal Skills, Maximising resources, Multi-disciplinary team...