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Doctrina Training & Consultancy Ltd courses
- Course
- Belfast City
- Different dates available
- 1 Day
...structure for the meeting · The function of purpose statements · Practical considerations – attendees and environment etc The Chairperson · The role of... Learn about: Delegating Skills, Communication Skills, Stress Management...
- Short course
- Belfast City
- 1 Day
...for influencing Use a wider range of influencing styles in appropriate circumstances Select the appropriate strategies for key contacts in the workplace... Learn about: Decision Making, Negotiation Skills, Delegating Skills...
- Short course
- Belfast City
- Different dates available
- 1 Day
...Our course is ideal for anyone wishing to increase their self awareness and improve the way they relate to others in work more effectively and to sustain good working relationships... Learn about: Assertive Behaviour, Communication Training, Verbal Communication...
- Short course
- Belfast City
- Different dates available
- 1 Day
...Emotional Intelligence increases our ability to make good decisions, build relationships, deal with stress and cope with change and is seen as a highly... Learn about: Stress Management, Self assessment, Decision Making...
- Short course
- Belfast City
- Different dates available
- 1 Day
...· Identify the core practices and skills required for effective facilitation · Know the various stages of facilitation, the benefits of structure and questioning... Learn about: Team Training, Improve Communication, Decision Making...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...activity listening in coaching How to re frame thinking to gain a positive outcome How to put it all into practice This course is ideal for anyone... Learn about: Coaching Skills, Positive outcom, Leadership Skills...
- Short course
- Belfast City
- Beginner
- Different dates available
- 2 Days
...each delegate will have looked at the following objectives: Identify the barriers of communication Identify the different types of communication Use... Learn about: Team Training, Communication Skills, Skill set...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...both face-to-face and on the phone. We will send you an email with booking details. Once booking form is received back, confirmation details and an invoice... Learn about: Customer Service, Customer Care, Body Language...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...key financial statements, highlighting the questions and areas that matter. It shows how to understand key performance indicators to drive profitability... Learn about: Financial implications, Finance Economics, Performance of the business...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...is to equip call centre agents with the skills, information and knowledge to combat the typical challenges experienced in a call centre environment... Learn about: Call Centre, Team Training, Enhance performance...
- Short course
- Belfast City
- Beginner
- Different dates available
- 2 Days
...potential are the crucial people management skills. This course builds on the ideas; tools and techniques and develops communication skills... Learn about: Team Training, Core Skills, Coaching programmes...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...together with a booking form for completion. Confirmation details will be sent together with an invoice close to the course date. On completion of this course... Learn about: Coaching techniques, Leader skils, Benefits of delegation...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...working relationships How to develop greater empowerment to help people make the right decisions and choices How to explore the impact of communication on your people... Learn about: Management Planning, Leader skills, Good leader...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...to your personal boundaries Understand negative behaviour in relation to boundaries Know how to identify behaviours that suggest an individual's boundaries... Learn about: Rofessional boundaries, Personal boundaries, Quality Assessment Framework...
- Short course
- Belfast City
- Beginner
- Different dates available
...behaviour of people at work Identify a number of “motivators” and “de-motivators” and its impact on you and others Explore how motivation affects the behaviour... Learn about: Green zone, Team Training, Performance level...
- Short course
- Belfast City
- Beginner
- Different dates available
- 2 Days
...world and develop the potential of your people Explore verbal and non verbal behaviours Explore the push and pull model of influence Develop the skills... Learn about: Skills of influence, Non verbal behaviours, Leadership Styles...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...to use data to construct and present a persuasive argument Assess the uses benefits and limitations of spreadsheets in analysing and presenting data Identify... Learn about: Solve Problems, Managing information, Operational research techniques...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...in a process of continuing dialogue which is linked to the work actually being done throughout the year Provide the opportunities for individuals to express... Learn about: Training needs, Team Development, Team cohesion...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...secretaries or administrators. It is also ideal for anyone who is greeting or dealing with customers either on your premises or via the telephone. By... Learn about: Professional image, Telephone manner, Client and face-to-face...
- Training
- Belfast Cityandanother venue.
- Belfast City
- Beginner
- Different dates available
- 3 Days
...resources Managing a multi-disciplinary team Interpersonal Skills The impact of our behaviour on others’ Developing an assertive style of management The... Learn about: Receiving Feedback, Multi-disciplinary team, Team Training...