Doctrina Training & Consultancy Ltd courses

...people during a meeting · Strategies for dealing with difficult situations Meeting Practical · An opportunity to run a meeting putting all the theory into practise... Learn about: Delegating Skills, Timetable scheduling for Management, Difficult People...

...Once you have enquired, we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion... Learn about: Delegating Skills, Conflict Resolution, Negotiation Skills...

...Once you have enquired, we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion... Learn about: Verbal Communication, Communication Training, Confidence Training...

...deal with stress and cope with change and is seen as a highly valued skill within the workplace. This course will provide each delegate with the fundamental... Learn about: Decision Making, Stress Management, Emotional Intelligence...

...all challenging group situations. Objectives By the end of this course participants will be able to: · Understand the role of the facilitator and the expectations... Learn about: Communication Training, Listening Skills, Skills and Training...

...By the end of this course participants will understand: The definition of Coaching by Sir John Whitmore How to use coaching to produce higher productivity... Learn about: Positive outcom, Model of coaching, Coaching Skills...

...outline together with a booking form for completion. Confirmation details will be sent together with an invoice close to the course date. At the end of this programme... Learn about: Barriers of communication, Communication Skills, Communication Training...

...can help or hinder Scale of difficult behaviour The Attitude cycle (how our behaviour influences others’ responses to us) Using interpersonal skills... Learn about: Body Language, Customer Service Skills, Attitude cycle...

...This course is recommended for anyone who needs to understand the financial implications of their day-today decisions to increase the profitability... Learn about: Finance Economics, Finance strategy, Financial implications...

...The most valuable asset in all Call Centre business is its people. Developing them to their full potential is critical to success. The aim of this course... Learn about: Sales opportunities, Call Centre, Call Centre Skills...

...potential are the crucial people management skills. This course builds on the ideas; tools and techniques and develops communication skills... Learn about: Key Result Areas, Needs and opportunities, Coaching programmes...

...each delegate will have a clear understanding of the following: How to explore what delegation is and the difference between delegation and abdication... Learn about: Delegation techniques, Leader skils, Coaching techniques...

...people to achieve their true potential How to explore their own leadership style and deploy a wide range of leadership styles that builds trust and effective... Learn about: Management Planning, Working relationships, Good leader...

...(Standard C1.3 Safeguarding and Protecting Adults) Understand why boundaries are important in your work Be able to identify positive behaviour in relation... Learn about: Personal boundaries, Organisational Behaviour, Standard C1.3 Safeguarding...

...Motivating staff is a key part of any manager's role. Getting the most from your team is the sign of a good manager and can lead to a successful business... Learn about: Team Performance, Team Training, Performance level...

...to maintain the company values and work towards the company goals. Leadership is about handling today’s business pressures and steering the organisation... Learn about: Decisions and choices, Skills of influence, Potential of your people...

...will be able to: Appraise how effectively you use information to inform decision making and improvement Examine what is a decision How to get better information... Learn about: Decision Making, Analytical statistics, Graphical techniques...

...for anyone with full responsibility for their staff's performance and on-the-job development. Managing Performance Increase the motivation and commitment... Learn about: Team Performance, Team Development, Team Training...

...the professional handling of incoming calls and the greeting message How to portray a professional image, appearance and behaviour Understand the communication... Learn about: Incoming Calls, Client and face-to-face, Telephone manner...

...Individuals with excellent interpersonal skills rise to the top of their personal effectiveness and organisational growth. These skills enable you to interact... Learn about: Receiving Feedback, Maximising resources, Style of management...