Doctrina Training & Consultancy Ltd courses

...be sent together with an invoice close to the course date. Course objectives and introductions Preparations for a Meeting · Drawing up an agenda – the... Learn about: Communication Skills, Timetable scheduling for Management, Stress Management...

...the different strategies for influencing Use a wider range of influencing styles in appropriate circumstances Select the appropriate strategies for... Learn about: Delegating Skills, Conflict Resolution, Decision Making...

...Admitting an error Encouraging constructive criticism Action Session Delegates will be asked to commit themselves to the actions they will take as a result... Learn about: Interpersonal Communication, Personal Effectiveness, Assertiveness Training...

...be sent together with an invoice close to the course date. Aim Emotional Intelligence is defined as a set of competencies which demonstrate the ability... Learn about: Gain Confidence, Emotional Intelligence, Relationship Building...

...suitable for managers and professionals from all sectors who facilitate groups or teams and who are looking to develop their skills and techniques in this... Learn about: Decision Making, Improve Communication, Communication Training...

...the practical skills needed to make it successful. By the end of this course participants will understand: The definition of Coaching by Sir John Whitmore... Learn about: Leadership Skills, Model of coaching, Coaching Skills...

...each delegate will have looked at the following objectives: Identify the barriers of communication Identify the different types of communication Use... Learn about: Assertive Behaviour, English Language, Skill set...

...situations Strategies for dealing with difficult customers Practice sessions using case-studies... Learn about: Attitude cycle, Customer Service, Working relationships...

...A general understanding of finance is needed in any business environment where individuals have to manage budgets or costs and need to take responsibility for revenue or expenditure... Learn about: Financial Training, Finance Economics, Performance of the business...

...is to equip call centre agents with the skills, information and knowledge to combat the typical challenges experienced in a call centre environment... Learn about: Enhance performance, Sales opportunities, Call Centre Skills...

...carried through into follow-up actions Analyse problems and provide both short and long term solutions Work to priorities and cope with the symptoms... Learn about: Core Skills, Needs and opportunities, Coaching programmes...

...skill and a technique, it involves passing on responsibility and authority for completing a task. Many Directors, Managers, Business Owners etc tend... Learn about: Coaching techniques, Leader skils, Benefits of delegation...

...behaviours and capabilities that a person needs in order to be successful at motivating and directing others. It can be said that the most successful leaders... Learn about: Management Planning, Good leader, Leader skills...

...Understanding professional boundaries by staff can be a difficult area for organisations to manage. Any organisation that supports vulnerable people... Learn about: Rofessional boundaries, Organisational Behaviour, Standard C1.3 Safeguarding...

...starts with wanting the best for your people. If you care to find out about them and their needs and ambitions, you will find out what motivates them... Learn about: Team Development, Green zone, Team Performance...

...range of leadership styles that builds trust and effective working relationships Develop greater empowerment to help people make the right decisions... Learn about: Influencing Skills, Potential of your people, Non verbal behaviours...

...have to use data to meet the challenges of making effective decisions, either on their own or within a team setting. By the end of this course each participant... Learn about: Persuasive argument, Decision Making, Solve Problems...

...of employees Enable individuals to develop their abilities, increase job satisfaction, achieve their full potential to their own benefit and that of... Learn about: Team Performance, Team Training, Team Development...

...Receptionists are key members of the team in any organisation. Their role is crucial because they are usually the first point of contact and they create the first impression... Learn about: Telephone manner, Professional image, Techniques skills...

...Day One Programme Course objectives and introductions Defining our role and responsibilities Understanding the responsibilities of management Maximising... Learn about: Multi-disciplinary team, Maximising resources, Interpersonal Skills...