Doctrina Training & Consultancy Ltd courses

...we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion. Confirmation details... Learn about: Time management, Influencing Skills, Stress Management...

...of effective influencers Recognise the different sources of power Define the relationship between power and influence Recognise the different strategies... Learn about: Decision Making, Influencing Skills, Public Speaking...

...Once you have enquired, we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion... Learn about: Skills and Training, Assertiveness Training, Communication Skills...

...to effectively manage emotions in ourselves and with others. Emotional Intelligence increases our ability to make good decisions, build relationships... Learn about: Emotional Intelligence, Gain Confidence, Stress Management...

...· Identify the core practices and skills required for effective facilitation · Know the various stages of facilitation, the benefits of structure and questioning... Learn about: Improve Communication, Communication Skills, Facilitation Skills...

...By the end of this course participants will understand: The definition of Coaching by Sir John Whitmore How to use coaching to produce higher productivity... Learn about: Coaching Skills, Positive outcom, Model of coaching...

...the impact of the use of language, body language, emotion and expression Putting it all together... Learn about: Team Training, Overcome negative blocks, Types of communication...

...develop working relationships Customer Care Cycle (listening, clarifying, responding, act) Identifying customers’ needs – informed questioning Understand... Learn about: Customer Service, Attitude cycle, Customer Care Cycle...

...ensure that they achieve its objectives both in terms of task and also in terms of financial goals. This course is designed to show delegates how to interpret... Learn about: Financial Training, Financial implications, Performance of the business...

...the customers behaviour Know the keys to great communication Understand good telephone techniques Know how to deal with stress, awkward customers and difficult... Learn about: Customer Service, Call Centre, Sales skills...

...Case studies will offer a chance to solve problems and make decisions in a supportive learning environment. This course will benefit more experienced team leaders... Learn about: Team Training, Coaching programmes, Key Result Areas...

...abdicate responsibility rather than delegate and some don’t delegate at all for the fear of losing control. If delegation is carried out in the proper... Learn about: Coaching techniques, Leader skils, Benefits of delegation...

...Leadership is a critical management skill; it is the ability to motivate a group of people towards a common goal and the skills are the tools... Learn about: Leader skills, Working relationships, Management Planning...

...ensure that the rights and interests of clients are respected and that the work undertaken by staff fully reflects the organisation's ethos... Learn about: Quality Assessment Framework, Standard C1.3 Safeguarding, Personal boundaries...

...The key to this is motivating people and giving them space to develop themselves to their full potential. Being able to motivate your team successfully... Learn about: Team Training, Team Performance, Performance level...

...to maintain the company values and work towards the company goals. Leadership is about handling today’s business pressures and steering the organisation... Learn about: Influencing Skills, Decisions and choices, Skills of influence...

...of information Explore how you can use graphical techniques and other visual tools to make data more accessible and easier to analyse Enhance your ability... Learn about: Graphical techniques, Managing information, Persuasive argument...

...against objectives and agree plans for improvement for the following year Manage gaps in skills and training needs Managing Conflict Identify different... Learn about: Team Development, Team cohesion, Managing Performance...

...skills required for telephone, client and face-to-face interaction Understand the effective questioning techniques to maintain customer care How to handle irate customers... Learn about: Professional image, Incoming Calls, Telephone Skills...

...Individuals with excellent interpersonal skills rise to the top of their personal effectiveness and organisational growth. These skills enable you to interact... Learn about: Receiving Feedback, Maximising resources, Multi-disciplinary team...