Doctrina Training & Consultancy Ltd courses

...people during a meeting · Strategies for dealing with difficult situations Meeting Practical · An opportunity to run a meeting putting all the theory into practise... Learn about: Timetable scheduling for Management, Time management, Influencing Skills...

...delegates will be able to: · Define the difference between influence, persuasion, power and manipulation Identify the behaviours, characteristics and styles... Learn about: Influencing Skills, Presentation Skills, Decision Making...

...Confidence and Self Esteem Pushing out our boundaries Positive and negative influences Dealing with criticism including Unjust criticism Justified criticism... Learn about: Verbal Communication, Communication Skills, Assertiveness Training...

...is • Identify the benefits of Emotional Intelligence • Know how to control and deal with your own emotions • Understand the emotions of others • Learn... Learn about: Decision Making, Emotional Intelligence, Confidence Training...

...Today, most work-place roles require us to work as part of a group or team. The facilitator needs to understand group dynamics, help clarify what’s to be achieved... Learn about: Problem Solving, Communication Skills, Decision Making...

...By the end of this course participants will understand: The definition of Coaching by Sir John Whitmore How to use coaching to produce higher productivity... Learn about: Model of coaching, Positive outcom, Coaching Skills...

...each delegate will have looked at the following objectives: Identify the barriers of communication Identify the different types of communication Use... Learn about: Assertive Behaviour, Influencing Skills, English Language...

...situations Strategies for dealing with difficult customers Practice sessions using case-studies... Learn about: Customer Care Cycle, Customer Service, Customer Care...

...This course is recommended for anyone who needs to understand the financial implications of their day-today decisions to increase the profitability... Learn about: Performance of the business, Financial implications, Finance strategy...

...Understand the Call Centre role and responsibilities Know how the call centre environment operates Have good customer service principles Identify and understand... Learn about: Call Centre Skills, Sales opportunities, Sales skills...

...the causes of stress in today’s high-pressure environment Plan for improved performance of yourself and your team members... Learn about: Coaching programmes, Core Skills, Key Result Areas...

...abdicate responsibility rather than delegate and some don’t delegate at all for the fear of losing control. If delegation is carried out in the proper... Learn about: Delegation techniques, Leader skils, Benefits of delegation...

...people to achieve their true potential How to explore their own leadership style and deploy a wide range of leadership styles that builds trust and effective... Learn about: Management Planning, Leader skills, Good leader...

...ensure that the rights and interests of clients are respected and that the work undertaken by staff fully reflects the organisation's ethos... Learn about: Personal boundaries, Standard C1.3 Safeguarding, Rofessional boundaries...

...starts with wanting the best for your people. If you care to find out about them and their needs and ambitions, you will find out what motivates them... Learn about: Team Training, Team Development, Green zone...

...of influence Know how to communicate the company vision, values and behaviours Explore the consequences of poor communication Understand how to transfer... Learn about: Decisions and choices, Non verbal behaviours, Skills of influence...

...have to use data to meet the challenges of making effective decisions, either on their own or within a team setting. By the end of this course each participant... Learn about: Graphical techniques, Analytical statistics, Persuasive argument...

...company as a whole Enhance the development of team cohesion and performance Develop constructive and open relationships between individuals and their managers... Learn about: Team cohesion, Team Training, Training needs...

...the tips and tactics Develop a professional telephone manner Gain confidence in dealing with different types of people on the telephone and face to... Learn about: Incoming Calls, Client and face-to-face, Techniques skills...

...resources Managing a multi-disciplinary team Interpersonal Skills The impact of our behaviour on others’ Developing an assertive style of management The... Learn about: Maximising resources, Receiving Feedback, Style of management...