Doctrina Training & Consultancy Ltd courses

...the meeting Meeting Participants · The role of participants · How to state your case at a meeting Problem people and situations · How to deal with problem... Learn about: Timetable scheduling for Management, Time management, Delegating Skills...

...gain acceptance and commitment from others. It is also a life skill, you can use it wherever you go and whoever you engage with. This course will enable... Learn about: Delegating Skills, Problem Solving, Communication Skills...

...Interpersonal skills are the life skills that we use every day to communicate and interact with other people, both individually and in groups... Learn about: Confidence Training, Assertiveness Training, Interpersonal Communication...

...Emotional Intelligence is defined as a set of competencies which demonstrate the ability to effectively manage emotions in ourselves and with others... Learn about: Emotional Intelligence, Self assessment, Stress Management...

...It will demonstrate the skills and techniques required to get the most out of individuals in all challenging group situations. By the end of this course... Learn about: Team Training, Decision Making, Facilitation Skills...

...By the end of this course participants will understand: The definition of Coaching by Sir John Whitmore How to use coaching to produce higher productivity... Learn about: Coaching Skills, Leadership Skills, Model of coaching...

...first language and to understand the different cultures How to get out of your comfort zone and tackle issues upfront How to overcome negative blocks... Learn about: Assertive Behaviour, Influencing Skills, Types of communication...

...our responses to difficult situations– passive, aggressive, assertive How to build rapport Using receptive and expressive skills Dealing with difficult... Learn about: Working relationships, Expressive skills, Customer Service Skills...

...and is an excellent way to introduce managers to the realities of how decisions are made within the company from a financial perspective. This course... Learn about: Financial Training, Performance of the business, Finance strategy...

...The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively... Learn about: Call Centre Skills, Sales skills, Call Centre...

...Case studies will offer a chance to solve problems and make decisions in a supportive learning environment. This course will benefit more experienced team leaders... Learn about: Needs and opportunities, Team Training, Key Result Areas...

...abdicate responsibility rather than delegate and some don’t delegate at all for the fear of losing control. If delegation is carried out in the proper... Learn about: Delegation techniques, Leader skils, Benefits of delegation...

...working relationships How to develop greater empowerment to help people make the right decisions and choices How to explore the impact of communication on your people... Learn about: Management Planning, Good leader, Leader skills...

...If mistakes are made by staff the consequences can be serious for the organisation, potentially involving legal action, major expense, loss of reputation... Learn about: Rofessional boundaries, Standard C1.3 Safeguarding, Quality Assessment Framework...

...of others Explore how motivation can help people carry out tasks to a desired performance level Explore the impact of ambience in the workplace and... Learn about: Performance level, Green zone, Team Training...

...world and develop the potential of your people Explore verbal and non verbal behaviours Explore the push and pull model of influence Develop the skills... Learn about: Influencing Skills, Decisions and choices, Skills of influence...

...how analytical statistics and operational research techniques can be applied to solve problems Action Planning... Learn about: Visual tools, Analytical statistics, Decision Making...

...for anyone with full responsibility for their staff's performance and on-the-job development. Managing Performance Increase the motivation and commitment... Learn about: Training needs, Ob satisfaction, Team Training...

...They can influence whether or not callers favour your company and whether or not they will return. This course is perfectly suited to new and existing receptionists... Learn about: Professional image, Incoming Calls, Techniques skills...

...The role of the supervisor in the change process Overcoming resistance and gaining peoples’ commitment Taking and implementing decisions Day Three Programme... Learn about: Maximising resources, Receiving Feedback, Team Training...