Doctrina Training & Consultancy Ltd courses

...the meeting Meeting Participants · The role of participants · How to state your case at a meeting Problem people and situations · How to deal with problem... Learn about: Communication Skills, Influencing Skills, Delegating Skills...

...for influencing Use a wider range of influencing styles in appropriate circumstances Select the appropriate strategies for key contacts in the workplace... Learn about: Delegating Skills, Presentation Skills, Negotiation Skills...

...Interpersonal skills are the life skills that we use every day to communicate and interact with other people, both individually and in groups... Learn about: Interpersonal Communication, Communication Skills, Verbal Communication...

...knowledge required to develop their awareness of Emotional Intelligence and in doing so help them to perform more effectively. Objectives By the end... Learn about: Emotional Intelligence, Self assessment, Decision Making...

...Confirmation details will be sent together with an invoice close to the course date. Aim Today, most work-place roles require us to work as part of a group or... Learn about: Listening Skills, Facilitation Skills, Communication Skills...

...By the end of this course participants will understand: The definition of Coaching by Sir John Whitmore How to use coaching to produce higher productivity... Learn about: Positive outcom, Coaching Skills, Leadership Skills...

...Individual and team success depends upon the ability of individuals to communicate with others. Every interaction with another person determines how... Learn about: Assertive Behaviour, Communication Training, Types of communication...

...interpersonal skills to build positive working relationships with internal and external customers Deal with difficult situations and customers with... Learn about: Body Language, Customer Service Skills, Customer Care Cycle...

...performance of their business. It is also suitable for managers with little or no financial knowledge. On completion of the course, delegates will be able... Learn about: Finance Economics, Performance of the business, Financial implications...

...is to equip call centre agents with the skills, information and knowledge to combat the typical challenges experienced in a call centre environment... Learn about: Sales opportunities, Call Centre Skills, Enhance performance...

...At the end of this programme, each delegate will have looked at the following objectives: Integrate learning into your teams’ daily activities Identify Key Result Areas (KRA's)... Learn about: Core Skills, Coaching programmes, Key Performance Indicators...

...each delegate will have a clear understanding of the following: How to explore what delegation is and the difference between delegation and abdication... Learn about: Coaching techniques, Benefits of delegation, Leader skils...

...be sent together with an invoice close to the course date. By the end of this course participants will understand: The definition of Leadership... Learn about: Good leader, Working relationships, Leader skills...

...ensure that the rights and interests of clients are respected and that the work undertaken by staff fully reflects the organisation's ethos... Learn about: Standard C1.3 Safeguarding, Personal boundaries, Quality Assessment Framework...

...it is a key factor in motivating people How to motivate team members to aim for the green zone Action planning... Learn about: Team Development, Performance level, Team Performance...

...of influence Know how to communicate the company vision, values and behaviours Explore the consequences of poor communication Understand how to transfer... Learn about: Non verbal behaviours, Decisions and choices, Potential of your people...

...to use data to construct and present a persuasive argument Assess the uses benefits and limitations of spreadsheets in analysing and presenting data Identify... Learn about: Visual tools, Analytical statistics, Solve Problems...

...Managing your team is built on trust, praise, motivation, continuous development of skills and knowledge, enhancing performance, empowerment... Learn about: Team Development, Ob satisfaction, Managing Performance...

...skills required for telephone, client and face-to-face interaction Understand the effective questioning techniques to maintain customer care How to handle irate customers... Learn about: Incoming Calls, Techniques skills, Telephone Skills...

...Day One Programme Course objectives and introductions Defining our role and responsibilities Understanding the responsibilities of management Maximising... Learn about: Multi-disciplinary team, Team Training, Maximising resources...