Doctrina Training & Consultancy Ltd courses

...each delegate should understand the following: • The cost of meetings • Identify the barriers to meetings in our organisation • The benefits to be gained... Learn about: Communication Skills, Delegating Skills, Difficult People...

...On completion of this training course, delegates will be able to: Define the difference between influence, persuasion, power and manipulation Identify the behaviours... Learn about: Public Speaking, Presentation Skills, Problem Solving...

...Identify what helps and hinders effectiveness when dealing with people and situations Have a greater awareness of the effects of their behaviour on others... Learn about: Interpersonal Communication, Communication Training, Confidence Training...

...It is also ideal for anyone who would like to understand more about how emotions impact on people and how we choose the impact of our behaviour. Once you have enquired... Learn about: Stress Management, Relationship Building, Self assessment...

...· Resolve group conflict with better outcomes... Learn about: Decision Making, Communication Training, Problem Solving...

...and development to occur and thus performance to improve. To be successful, a COACH requires a knowledge and understanding of a process as well as a variety of styles... Learn about: Leadership Skills, Positive outcom, Coaching Skills...

...are perceived and every interaction is an opportunity to develop trust and exert positive influence. When you are presenting, conveying information... Learn about: Barriers of communication, Communication Skills, Influencing Skills...

...Good customer service is of vital importance for all businesses, large or small. It is more important now than ever to retain loyal customers and encourage... Learn about: Customer Service Skills, Working relationships, Customer Care Cycle...

...and performance of the business Understand financial accounts and reports Use and understand financial concepts Utilise analytical skills to interpret... Learn about: Financial implications, Financial Training, Finance Economics...

...This course also aims to provide delegates with a fundamental understanding of the importance of team work in meeting performance requirements. This course... Learn about: Team Training, Customer Service, Sales skills...

...It really is the quality of your people that makes the difference. In a business environment where change is constant, coaching, counselling and developing... Learn about: Needs and opportunities, Key Performance Indicators, Coaching programmes...

...delegation techniques and how to offer a simple step-by -step process to effective delegation using coaching techniques Know how to put it all into practice... Learn about: Coaching techniques, Delegation techniques, Benefits of delegation...

...Management What it takes to be a good leader How to explore leadership qualities, values, behaviours and integrity How to create a culture that enables... Learn about: Leader skills, Good leader, Management Planning...

...loss of reputation and damage to professional relationships with clients. This course will explain how you should manage your professional boundaries in your daily... Learn about: Standard C1.3 Safeguarding, Organisational Behaviour, Rofessional boundaries...

...Motivating staff is a key part of any manager's role. Getting the most from your team is the sign of a good manager and can lead to a successful business... Learn about: Team Training, Green zone, Team Development...

...choices Explore the impact of communication on your people Understand how to influence people to behave in a desired manner within a constant changing... Learn about: Decisions and choices, Non verbal behaviours, Skills of influence...

...Organisations need to be able to use data to help them make timely, accurate and smarter business decisions. They need to consider the value of information... Learn about: Graphical techniques, Decision Making, Managing information...

...of employees Enable individuals to develop their abilities, increase job satisfaction, achieve their full potential to their own benefit and that of... Learn about: Managing Performance, Team cohesion, Team Development...

...the professional handling of incoming calls and the greeting message How to portray a professional image, appearance and behaviour Understand the communication... Learn about: Techniques skills, Professional image, Incoming Calls...

...resources Managing a multi-disciplinary team Interpersonal Skills The impact of our behaviour on others’ Developing an assertive style of management The... Learn about: Maximising resources, Receiving Feedback, Style of management...