Doctrina Training & Consultancy Ltd courses

...to close an interview and the follow up process... Learn about: Skills and Training, Interview Skills, Recruitment and Selection...

...behaviour • Develop the skills on how to defuse angry people using active listening, questioning and empathy... Learn about: Conflict Management, Managing Conflict, Decision Making...

...Delivery · Holding the listener’s attention – the use of words, tone of voice · The use of body language · Dealing with nerves Handling questions · How... Learn about: Power Point, Confidence Training, Presentation Skills...

...of Medical related emergencies. This course is for individuals who wish to gain the knowledge in Emergency procedures and attain a qualification in Emergency... Learn about: Medical training, Training First Aid, Basic Grammar...

...One of the most common causes of poor communication and relationship difficulties is due to lack of personal confidence or low self-esteem. Learning... Learn about: Presentation Skills, Assertiveness Training, Assertive Behaviour...

...methods of taking minutes which allow minute takers to listen to the meeting · Identifying the important points in a complex meeting. · Distinguish between... Learn about: Minute Taking, Creative Writing, Time management...

...a logical and clear structure · Write reports which create impact and reflect the principles of good business writing. · Use available resources to maximise... Learn about: Basic Grammar, Business Writing, Writing Skills...

...· Identify areas where time is not used effectively · Know how to prioritise their activities and deal with conflicting priorities · Improve their organisational... Learn about: Stress Management, Problem Solving, Time management...

...As a result of attending this course, delegates will be able to: · Understand the role and responsibilities of managing others · Have practical tips... Learn about: Team Leader, Skills and Training, Good Understanding of English Language...

...Safety & Welfare) NI Regulations 1996 into the new CDM Regulations · The three possible project types, how the regulations apply to them and the typical duty-holder involvement... Learn about: IT Management, Basic Grammar, Good Understanding of English Language...

...be sent together with an invoice close to the course date. The development of customer relationships is key to any successful organisation. Unless negotiations... Learn about: Customer Service Skills, Persuasion Skills, Improve Communication...

...appropriate to your message and your audience · Use confident communication skills in difficult situations... Learn about: Listening Skills, Improve Communication, Communication Skills...

...It can enhance the delegate’s ability to spot mistakes and the trainer will dedicate a module on spelling, grammar and punctuation, all of which can help... Learn about: Literature Analysis, Basic Grammar, Skills and Training...

...Most of us struggle with ongoing pressures and demands from our work, family and personal life and excessive long-term pressure can lead to a string... Learn about: Stress Management, Conflict Resolution, Stress and Anxiety...

...action to take on discovering a fire and how to raise the alarm · The means of escape and the way people might react · How to conduct a risk assessment... Learn about: Risk Assessment, Good Understanding of English Language, Risk Management...

...Developing the right image · Characteristics of a Personal Assistant · Gaining confidence and esteem PA’s Communication Skills · Listening Skills · Giving... Learn about: Office IT, Communication Skills, Skills Communication...

...to explore and develop the skills required to deliver effective training sessions. As a result of attending this course, participants will be able... Learn about: Basic Skills, Body Language, Life Skills...

...each delegate will be able to: Make successful outgoing sales calls with confidence Understand why customer care is important Be more prepared... Learn about: Basic Skills, Telephone Skills, Customer Retention...

...difficult behaviour · The impact of work behavioural styles on working relationships · An introduction to transactional analysis Useful communication skills... Learn about: Basic Skills, Negotiation Skills, Decision Making...

...can accelerate their development and act as ‘a short cut to experience’. Successful team leaders achieve their objectives by developing and inspiring team... Learn about: Confidence Training, Team Training, Skills and Training...