Doctrina Training & Consultancy Ltd courses

...to allow participants to prepare and conduct effective and professional recruitment interviews in line with current legislation and equality guidelines... Learn about: Recruitment Process, Interview Skills, Interview Techniques...

...behaviour • Develop the skills on how to defuse angry people using active listening, questioning and empathy... Learn about: Conflict Management, Problem Solving, Conflict Resolution...

...Be confident dealing with questions How to avoid common presentational pitfalls By the end of the course participants will: Know how to undertake proper... Learn about: Body Language, Confidence Training, Presentation Skills...

...Course Information The HSE (NI) has strongly recommended that those attending this course attend annual refresher training lasting 2-3 hours... Learn about: Training First Aid, Medical training, First Aid...

...aggressive and passive behaviours and their impact on others. · Identify their own behaviour – are they getting the results they need or want?... Learn about: Body Language, Presentation Skills, Influencing Skills...

...fact and opinion · How to be selective Improving the style of minutes · How to avoid ‘minute speak’ · Incorporating the elements of good style in minutes... Learn about: Timetable scheduling for Management, Creative Writing, Time management...

...· Understanding what constitutes a report · Identifying the barriers to report writing as experienced by writers and readers. Fail to prepare... Learn about: Skills and Training, Report Writing, Good Understanding of English Language...

...Time Analysis · What are our time thieves? · How are we spending our time? Setting Priorities · Using the key performance of our jobs to define individual... Learn about: Conflict Resolution, Problem Solving, Decision Making...

...downward and lateral communication Be able to delegate – what (and what not) to delegate and how to do it effectively Deal with difficult employees – practical... Learn about: Skills and Training, Team Leader, Team Training...

...practical guidance on compliance. Course is suitable for anyone requiring knowledge of CDM 2007. Everyone involved in construction, repair, refurbishment... Learn about: Basic Grammar, IT Management, Construction Design...

...information The methods of persuasion and how to strive for win-win agreements Develop a confident negotiating style to deflect tough tactics How to close... Learn about: Negotiation Skills, Improve Communication, Persuasion Skills...

...Suitable for anyone who would like to improve their communication skills and be more effective in the workplace. Once you have enquired, we will contact... Learn about: Listening Skills, Improve Communication, Skills Communication...

...Confirmation details will be sent together with an invoice close to the course date. Proofreading is the process of checking documents, websites... Learn about: Basic Grammar, Literature Analysis, Skills and Training...

...Most of us struggle with ongoing pressures and demands from our work, family and personal life and excessive long-term pressure can lead to a string... Learn about: Stress and Anxiety, Stress-related risks, Risk Assessment...

...(Northern Ireland) 2010 which came into effect on 15 November 2010 requires that almost all workplaces undertake a suitable and sufficient fire risk assessment... Learn about: Risk Management, Fire Risk, Good communication Skills...

...delegation and motivation. Programme Course objectives and introductions · Introductions/ icebreaker · Course objectives The Personal Assistants Role... Learn about: Skills Communication, Problem Solving, Communication Skills...

...had no formal instruction in training skills. Once you have enquired, we will contact you via email or by telephone. We will forward the course outline... Learn about: Coaching Skills, Communication Skills, Basic Skills...

...each delegate will be able to: Make successful outgoing sales calls with confidence Understand why customer care is important Be more prepared... Learn about: Telephone Skills, Customer Service, Sales Training...

...Course objectives and introductions Understanding behaviour · Recognising the components of difficult behaviour · Understanding the pay-offs which accompany... Learn about: Behavioural intervention techniques, Conflict Management, Confidence Training...

...to exchange ideas with other supervisors and managers from a wide variety of backgrounds. At the end of this programme, each delegate will have looked at the following objectives... Learn about: IT Development, Quality Training, Team Leader...