Doctrina Training & Consultancy Ltd courses

...Know how to compile effective questions – and what questions not to ask Be able to structure a recruitment interview and use confident interview skills – questioning... Learn about: Interview Skills, Headhunting Skills, Recruitment and Selection...

...questioning and empathy The course will benefit those who need to demonstrate enhanced interpersonal skills with both colleagues and clients in order... Learn about: Conflict Management, Problems and changes management, Conflict Resolution...

...be sent together with an invoice close to the course date. This course is designed to give participants a full understanding of how to prepare and deliver an effective presentation... Learn about: Confidence Training, Power Point, Basic Grammar...

...risk businesses in accordance with the Health and Safety (First Aid) Regulations (NI) 1982. The course is run over one day or seven hours covering a range... Learn about: First Aid, Training First Aid, Medical training...

...Be able to identify assertive, aggressive and passive behaviours and their impact on others. Identify their own behaviour – are they getting the results they need or want?... Learn about: Assertive Behaviour, Verbal Skills, Confidence Training...

...accurate and concise minutes from their notes. · Improve the style of their minutes. · Have an opportunity to put their newly developed skills into practice... Learn about: Time management, Minute Taking, Creative Writing...

...prepare to fail · Use of function statements · How to pitch a report effectively · Checklists of considerations for timescales and destination of the report... Learn about: Business Writing, Good Understanding of English Language, Report Writing...

...Time Analysis · What are our time thieves? · How are we spending our time? Setting Priorities · Using the key performance of our jobs to define individual... Learn about: Time management, Stress Management, Stress-related risks...

...– practical strategies for dealing with difficult behaviours... Learn about: Team Training, Basic Grammar, Communication Training...

...to have a better understanding of their duties and responsibilities under the Regulations and to provide them with practical guidance on compliance... Learn about: Basic Grammar, Construction Training, IT Management...

...of this course participants will be able to: Understand what negotiation is Be more confident in the approach to negotiation situations Understand... Learn about: Customer Service Skills, Confidence Training, Negotiation Skills...

...appropriate to your message and your audience · Use confident communication skills in difficult situations... Learn about: Body Language, Improve Communication, Cultural Communication...

...Once you have enquired, we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion... Learn about: Literature Analysis, Basic Grammar, Skills and Training...

...Confirmation details will be sent together with an invoice close to the course date. Stress at work is the leading cause of absenteeism. Most of us struggle... Learn about: Decision Making, Risk Assessment, Stress-related risks...

...The assessment must be carried out by a competent person, who is trained to perform risk assessments and can identify hazards and take steps to prevent... Learn about: Good communication Skills, Risk Assessment, IT risk...

...It would also benefit any staff who are looking for promotion from an administrative role up to a more senior level. Objectives By the end of the course... Learn about: Skills Communication, Communication Skills, Basic Grammar...

...context · ‘Reading’ your audience · Use of voice and body language · Question techniques – importance of questions, how to frame questions, questions to... Learn about: Life Skills, Communication Skills, Coaching Skills...

...for anyone involved in selling on the telephone. It is also ideal for anyone who may be new to the role and anyone wishing to improve on their skills and techniques... Learn about: Customer Care, Customer Retention, Sales Training...

...bsp; Removing the ‘bars’ to our effectiveness · The 6 step process · Controlling emotions – separating emotions from facts · The power of visualisation... Learn about: Problem Solving, Conflict Management, Basic Skills...

...responsible for leading, directing and motivating others. The course is particularly valuable for newly appointed team leaders or longer serving managers... Learn about: Team Leader, IT Management, IT Development...