Doctrina Training & Consultancy Ltd courses

...to reduce the risks associated with this activity. It is a requirement under the Health & Safety at Work Act 1974, the Manual Handling Regulations... Learn about: Safe manual handling, Work situations, Avoid Manual Handling...

...clear understanding of the following: The legal requirements Hazards found in an office environment The basic rules for fire prevention and managing accidents... Learn about: Display screen equipment, Control of Substances Hazardous to Health, Workplace health and safety...

...of the following: The Health and Safety Legislation Process of carrying out Risk Assessments Explanation of the Hazards and Risks The Risk Assessment techniques... Learn about: Review and update procedures, Risk Assessment, Risk Assessment Techniques...

...Understand the Employment Legislation and the legal framework for equality Be able to explain what dignity at work is and why it is so important Understand... Learn about: Legal framework for equality, Espect others, Employment Legislation...

...record keeping and the evaluation process This course is suitable for all department and / or organisational managers as well as individuals employed... Learn about: Good induction, Health and Safety procedures, Evaluation process...

...We will forward the course outline together with a booking form for completion. Confirmation details will be sent together with an invoice close to the course... Learn about: Change Management, Adapt change, Manage change...

...and offers delegates the opportunity to enhance their management skills. By the end of this course, each delegate will be able to: Know the impact of absence... Learn about: Medical referrals, Short term absenteeism, Absence on a business...

...environment for those people who remain How to manage poor performance fairly and effectively... Learn about: Motivation techniques, Performance Reviews, Performance Management...

...Ensuring fairness and following proper procedures within a disciplinary or a grievance situation is of paramount importance. The consequences of this... Learn about: Investigate disciplinary situations, Organisational policy, Code of Practice...

...analysis and to ensure that you improve on staff performance whilst maintaining a good return on your investment. This course is ideal for Managers... Learn about: Training Needs Analysis, Information techniques, Appropriate training solution...

...This one day course enables you to learn the key principles and techniques of successful project management. This course is ideal if you are new to project... Learn about: Separate phases, Success later, Project Management...

...Understand how to structure a proposal and arrange appointments Handle objections and how to turn them around with confidence and professionalism... Learn about: Identifying strengths and areas for improvement, Sales role, Sales Model...

...which will help deliver a successful project. It will provide delegates with an opportunity to discuss the practical problems that are common on many projects... Learn about: Project Manager, IT Project Management, Project Management...

...will be able to: Understand why preparation is important and how to plan for the meeting Recognise the face to face selling mistakes to avoid Have confidence... Learn about: Ustomers’ needs, Plan for the meeting, Face to face selling...

...Desire, and Action) Sales Model How to prepare for a sale How to recognise and overcome objections How to influence others and show empathy Communication... Learn about: Good sales person, Confirm a sale, Communication and questioning techniques...

...to customer questions and concerns in a positive manner Improve the follow up calls to create more sales Leave the customer with best last impressions... Learn about: Professional Sales, Non verbal behaviours, Making follow up calls...

...Understand the value of personal resource networks and self care for caregivers... Learn about: Suicide first aid, First Aid, Attitudes towards suicide...

...As a SafeTALK-trained suicide alert helper, you will be better able to: Move beyond common tendencies to miss, dismiss or avoid suicide. Identify the types... Learn about: Types of People, Mental Health, Thoughts of suicide...