Doctrina Training & Consultancy Ltd courses

...and Manual Handling Operations Regulations 1992 to ensure, where Manual Handling in the workplace is carried out, that we should where possible... Learn about: Risk Assessment, Safe manual handling, Manual Handling Awareness...

...Hundreds of office workers are injured every year by trips, falls and electrocution. The aim of this course is to highlight the need to keep the workplace safe and secure... Learn about: Legal Requirements, Office Safety, Office IT...

...of the following: The Health and Safety Legislation Process of carrying out Risk Assessments Explanation of the Hazards and Risks The Risk Assessment techniques... Learn about: Review and update procedures, Risk Assessment, IT risk...

...an organisations point of view and as individuals towards our colleagues. We need to value and respect others, including their qualities and differences... Learn about: Legal framework for equality, Employment Legislation, Dignity and respect...

...of record keeping and the evaluation process... Learn about: Evaluation process, Induction programme, Health and Safety procedures...

...The purpose of this course is to provide staff with a strategy and equip them with tools to plan for and manage change in a positive manner. This course is suitable for Managers... Learn about: Company changes, Change Management, Adapt change...

...Once returned, an invoice and confirmation details will be sent prior to the course date. By the end of this course, each delegate will be able... Learn about: Cost of Absenteeism, Medical referrals, Short term absenteeism...

...of a performance review How to give effective feedback; motivational and developmental when required to enhance performance and motivation The manager’s... Learn about: Full potential, Motivation techniques, Job descriptions...

...situations Understand the employees statutory rights Know how to conduct a disciplinary interview and how to handle emotions and sensitive issues Understand... Learn about: Disciplinary procedure, Legal Responsibilities, Employees statutory rights...

...By the end of this course participants will be able to: Know how to define the training and development needs for individuals and departments Know... Learn about: Information techniques, Training Needs Analysis, Training needs...

...the roles and responsibilities of your team members Understand how to perform effective scheduling using Gantt charts Understand Critical Path Analysis... Learn about: Project Manager, Managing stakeholders, Critical Path Analysis...

...By the end of this course participants will be able to: Review existing sales skills, identifying strengths and areas for improvement Practice advanced... Learn about: Sales Model, Sales skills, Questioning skills...

...on your projects Appreciate the importance of adequate planning Understand what is a business case and why a project must always have one Know the importance... Learn about: Common terminology, IT Project Management, Project management processes...

...This course is designed for all sales people who need to sell face to face and covers a complete range of face to face selling skills. This course is ideal... Learn about: Sales objections confidently, Closing techniques, Buying Signals...

...and questioning techniques How to create good rapport with clients How to identify and use Unique Selling Points The fundamentals of negotiation How... Learn about: Fundamentals of negotiation, Overcome objections, Confirm a sale...

...and develop the skills to overcome them Understand verbal and non verbal behaviours over the phone and face to face View giving the best total solution... Learn about: Non verbal behaviours, Making follow up calls, Interpersonal Skills...

...Understand the value of personal resource networks and self care for caregivers... Learn about: Applied Suicide Intervention Skills Training, Attitudes towards suicide, IT risk...

...We will forward the course outline together with a booking form for completion. Confirmation details will be sent together with an invoice close to the course... Learn about: Mental Health, Suicide Intervention Resource, Types of People...