Effective Decision Making

MODULE 1: Introduction and Course Overview


MODULE 2: What is Problem Solving
Topics covered:

• Exercise: Bill's Decision
• The Ideal Problem Solver
• Problem Solving Defined

MODULE 3: Win Win Decisions
Topics covered:

• Getting To Win-Win

MODULE 4: The Problem Solving Model
Topics covered:

• About the 3-Phase Model

MODULE 5: Problem Solving - Phase 1
Topics covered:

• Analysis
• Definition
• Perception

MODULE 6: Problem Solving - Phase 2
Topics covered:

• Decision Making
• Evaluation
• Generating Alternatives

MODULE 7: Problem Solving - Phase 3

Topics covered:

• Case Study: The Heavy Handed Approach
• Planning and Organising

MODULE 8: The Problem Solving Toolkit
Topics covered:

• Useful Tools For Problem Solving

MODULE 9: Gradients of Agreement
Topics covered:

• Blocking
• Abstention
• Endorsement

MODULE 10: Facts vs Information
Topics covered:

• 10 Ingredients for Good Decision Making
• Making a Decision With the Right Information

MODULE 11: Implementing a Decision
Topics covered:

• Implementation

MODULE 12: Types of Decision
Topics covered:

• Avoiding Bad Decisions
• The Three Types of Decisons
• MODULE 13: Your Personal Action Plan