Employee Dispute Resolution: Mediation through Peer Review

Churchill Square Training & Development

Course

Online

£ 39 VAT inc.

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Description

  • Type

    Course

  • Methodology

    Online

  • Start date

    February

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This one-day workshop will teach you everything you need to know about employee dispute resolution through mediation.

Facilities

Location

Start date

Online

Start date

FebruaryEnrolment now open

About this course

What the peer review process is
A process for employees to file grievances and for management to respond
How to choose a facilitator and panel
What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
What responsibilities and powers a panel should have
How to apply professional questioning and probing techniques
Why peer review panels fail and how to avoid those pitfalls

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Reviews

Subjects

  • Employability
  • Employee Management
  • Dispute Resolution
  • Mediation
  • Negotiation Skills
  • Conflict Resolution
  • Conflict Management
  • Interview Skills
  • Interview Techniques
  • Presentation
  • Presentation techniques
  • Probing Skills
  • Communications
  • HR Management
  • Recruitment
  • HR issues

Course programme

COURSE OUTLINE

What is Peer Review?

To begin, participants will discuss what the peer review process is and is not.

Initiating the Process

This session will look at the first three stages of the process: filing a grievance, informing the defendant, and obtaining witness statements.

The Peer Review Panel

During this session, participants will learn who should be on the peer review panel.

Asking Questions

Next, participants will hone their questioning and probing skills.

The Peer Review Process

This session will introduce participants to the remainder of the peer review process: preparation, the hearing itself, and the decision making process.

Panel Walkthrough

The bulk of the afternoon will be spent role playing a peer review scenario.

Why Does the Process Fail?

To wrap things up, participants will explore common reasons why the peer review process fails and how to avoid or resolve these problems.

Additional information

WHAT TOPICS ARE COVERED What is peer review? Initiating the process The peer review panel Asking questions The peer review process Panel walk through Why does the process fail?

See related categories

Employee Dispute Resolution: Mediation through Peer Review

£ 39 VAT inc.

The best Recruitment courses

See all

See all