Excellent Customer Service

Short course

In London

Price on request

Description

  • Type

    Short course

  • Level

    Intermediate

  • Location

    London

  • Duration

    Flexible

  • Start date

    October

This workshop is designed for people who are the "face and voice" of the company, and who work in customer facing roles on a day to day basis.
An understanding of the importance of first impressions and building the customer relationship is an essential part of the overall marketing strategy of any company.

Facilities

Location

Start date

London
See map
The Burroughs, NW4 4BT

Start date

OctoberEnrolment now open

About this course


By the end of the session delegates will:
Be able to define skills, knowledge and behaviours for best practice in excellent customer service
Recognise and explain links between excellent customer service and real business benefits and outcomes

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Reviews

This centre's achievements

2018
2017

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 13 years

Subjects

  • Appraisal
  • IT
  • Customer Service
  • Marketing
  • Interpersonal Communication
  • Coordinate
  • Excellent
  • Responsive
  • Reliable| respectful
  • Empathy
  • Handling customer

Course programme

Course content

Identifying who your customers are, what they want and what they expect

What is the customer experience and how can it be improved?
  • Defining the difference between good and excellent customer service
  • Retaining customers through effective customer service
  • The 3 Rs of customer service (responsive, reliable, respectful)
  • Interpersonal communication and empathy – how to be more effective
  • Handling customer complaints efficiently
  • How feedback can be used to improve quality
This workshop is part of the Management Series. Other workshops include:
  • Advanced selling skills
  • Effective preparation and follow up of client meetings
  • Excellence in customer service
  • Key account management
  • Marketing
  • Maximising fund raising opportunities
  • Maximising social media impact
  • Writing a sales strategy
  • Completion of four of the workshops in the series and a Work Based
  • Learning Report will provide an opportunity to receive a Middlesex
  • University Certificate in Personal and Professional Development NQF
  • Level 4, 5, 6 or 7.

Excellent Customer Service

Price on request