Excellent Customer Service
Short course
In London
Description
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Type
Short course
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Level
Intermediate
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Location
London
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Duration
Flexible
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Start date
October
This workshop is designed for people who are the "face and voice" of the company, and who work in customer facing roles on a day to day basis.
An understanding of the importance of first impressions and building the customer relationship is an essential part of the overall marketing strategy of any company.
Facilities
Location
Start date
Start date
About this course
By the end of the session delegates will:
Be able to define skills, knowledge and behaviours for best practice in excellent customer service
Recognise and explain links between excellent customer service and real business benefits and outcomes
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Appraisal
- IT
- Customer Service
- Marketing
- Interpersonal Communication
- Coordinate
- Excellent
- Responsive
- Reliable| respectful
- Empathy
- Handling customer
Course programme
Identifying who your customers are, what they want and what they expect
What is the customer experience and how can it be improved?
- Defining the difference between good and excellent customer service
- Retaining customers through effective customer service
- The 3 Rs of customer service (responsive, reliable, respectful)
- Interpersonal communication and empathy – how to be more effective
- Handling customer complaints efficiently
- How feedback can be used to improve quality
- Advanced selling skills
- Effective preparation and follow up of client meetings
- Excellence in customer service
- Key account management
- Marketing
- Maximising fund raising opportunities
- Maximising social media impact
- Writing a sales strategy
- Completion of four of the workshops in the series and a Work Based
- Learning Report will provide an opportunity to receive a Middlesex
- University Certificate in Personal and Professional Development NQF
- Level 4, 5, 6 or 7.
Excellent Customer Service