World Host Customer Service Skills

Who is this course for?

Train your front-line staff to deliver a great customer experience that will leave your customers raring to return. Our World Host Principles of Customer Service Course will give your staff the skills and knowledge to deliver excellent customer service that will give your business a great reputation.

What qualifications or experience do I need ?

The course is designed for employees working in hospitality, retail, leisure and events.

What will I study ?

Your staff will learn: * Why customer service is such an important part of their role * How to make an excellent first impression and make customers feel welcome * How using customers' names can help to create a good rapport, and techniques for remembering names * Communication skills for success * How to empathise with customers, and why handling their concerns is so important * Why listening is an essential part of the customer service process, and how to do it effectively * The value of tourism, and the important role they play in generating revenue for your business and the wider tourism economy * How to 'go the extra mile' - including making five commitments on how they will do this in your business

How do I join the course ?

You can enrol online by clicking the enrol or apply link above or coming down to one of our main campuses Monday to Friday 9 - 5pm, click here for further information

Will I need an interview ?

No

Any extra costs for equipment/materials ?

No

Further Information

For further information please email reception@hospitalityhouse.co.uk or contact us on 020 3074 1200