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Inhouse Communication Skills Government Funded
- Training
- Inhouse
- 1 Day
...An assertive person is confident, communicates well, has good interpersonal skills, feels in control, and is skilled in dealing with people in all types of situations. These attributes do not always come easy to each of us, and we sometimes need help to become more assertive. This workshop...
- Training
- Inhouse
- 1 Day
...Increased productivity through more effective communication. Increased confidence in the ability to handle difficult behaviour in others. Manage your time more effectively and enjoy greater self-esteem. Improved decision making and reduction in procrastination. Suitable for: Anyone who needs...
- NVQ
- Inhouse
...To develop and extend the skills and knowledge required to provide a continually improving service to customers and is able to effect permanent improvements in this service for the benefit of both your customers and your business. Suitable for those individuals who wish to pursue a career...
- Short course
- Inhouse
- Beginner
- 1 Day
...This course is designed to improve the confidence and skills of you and your staff to ensure that their future presentations are effective, informative and entertaining business presentations. Presentations that convey your message and compel people to act on what they have heard. Suitable...
- BTEC
- Inhouse
- Beginner
- Different dates available
... who have undertaken specific training in Customer Service skills, whether dealing with customers face to face, over the phone or to other internal colleagues, can help to provide a competitive edge to a business needs... Learn about: Planning and Business...
- NVQ
- Inhouse
- Different dates available
- 30 Weeks
...Benefits: 1). Improved time management 2). Increases productivity 3). A reduction in customer complaints 4). Consistent delivery of customer service excellence within your organisation 5). Customer queries are dealt with quickly and resolved effectively 6). Highlights the skill of the workforce... Learn about: Customer Service, Customer Service Skills...
- NVQ
- Inhouse
- 8 Months
...; Apprenticeships are a form of vocational training enabling people to earn while they learn the skills necessary to succeed in their chosen career. What types...
- Training
- Inhouse
- 1 Day
...Introduces practical techniques to increase confidence in difficult situations, and for developing interpersonal and communication skills. Practical exercises are used to recognise aggressive/submissive/passive/assertive behaviours. Delegates practise how to deliver their message & gain rapport...
- Training
- Inhouse
- 1 Day
... the delegates to practice these daily encounters in a controlled environment using a variety of powerful exercises on assertiveness and communication skills...
- Training
- Inhouse in Newbury
- 1 Day
...Learn how to be more assertive, with our assertiveness skills course aimed at improving communication in the workplace. This training course is run in the UK by qualified CIPD trainers. The course aims to provide individuals with the skills and knowledge to enable them to feel more confident...
- Training
- Inhouse
...more assertive and be able to stand up for themselves in a positive way and to make others feel good. Course Content includes: Understanding body language...
- NVQ
- Inhouse
... to improve customer service Promote continuous improvement in customer service Develop your own and others’ customer service skills Lead a team to improve...
- NVQ
- Inhouse
...Want to have the skills to maximise sales, ensure you are making the right impression with your customers and understand what they really...
- NVQ
- Inhouse
...To develop and extend the skills and knowledge required to provide a continually improving service to customers and is able to effect permanent improvements in this service for the benefit of both your customers and your business. Suitable for those individuals who wish to pursue a career...
- NVQ
- Inhouse
...NVQs are practical qualifications which assess and recognise the skills, knowledge and understanding your employees have in a work situation...
- Course
- Inhouse
- 1 Day
...Suitable for: Anyone who needs to develop their assertiveness skills across a range of workplace situations...
- NVQ
- Inhouse
- 8 Months
...; Apprenticeships are a form of vocational training enabling people to earn while they learn the skills necessary to succeed in their chosen career. What types...
- Training
- Inhouse
- 1 Day
...Assertiveness is a life skill we can all develop, and one that benefits everybody too. If you are too passive, find it hard to say 'No', have a tendency to take on too much, seem unable to say what you want or make requests of others, then this course will help you. If you tend towards...
- Training
- Inhouse
- 1 Day
...and decide what they really want · Look and sound confident · Replace negative with positive thinking, as a lifetime habit · Deal with other people's expectations...
- Short course
- Inhouse
- Different dates available
- 1 Day
...Assertiveness is a skill that enables us to communicate our needs, wants and feelings clearly. Most of us have been in situations where our reactions were not appropriate. Assertiveness is not aggressive or manipulative behaviour but a tool to help us relate to others and so achieve a win -... Learn about: Negotiation Skills, Influencing Skills, Assertiveness Training...