37

Government Funded Telephone Skills courses

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Customer Service NVQ Certificate Level 2 course in Horncastle
5.0 excellent 4 opinions
SDL Training Services
  • NVQ
  • Horncastle
    and 2 other venues
  • 6 Months

...Standards (NOS) units that belong to that structure, which are published by the ICS. Suitable for: Suitable for all individuals who provide and participate... Learn about: Customer Care, Customer Service Skills... More


Price on request
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  • NVQ
  • Online

...This course examines a number of areas: · Customers within the company · Customers purchasing from outside the company · Changing internal systems to benefit... Learn about: Customer Service Skills, Customer Care... More


Free
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  • NVQ
  • Distance Learning
  • Different dates available
  • 6 Months

...These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required by employers, thus proving competency... Learn about: Effective Communication, Customer Service, Customer Service Skills... More


£895
VAT exempt
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  • NVQ
  • Inhouse

...a formal qualification to enhance career prospects or for those who wish to progress further following completion of the Customer Service NVQ Level 1 or similar... Learn about: Customer Service Skills, Customer Care... More


Price on request
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  • NVQ
  • Rusper

...2 Customer Service NVQ has been developed from the National Occupational Standards produced by the Institute of Customer Service, the national standard... Learn about: Customer Care, Customer Service Skills... More


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  • NVQ
  • Crawley

...F2 Follow the rules to deliver customer service Here are some examples of the units that you may cover in your qualification, more options are availiable... Learn about: Customer Service... More


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  • NVQ
  • Inhouse
  • Different dates available
  • 30 Weeks

...This Level 2 NVQ Diploma in Business & Administration is designed for learners who need to develop or consolidate their skills. Units: Units typically include... Learn about: Customer Service, Customer Service Skills... More


Free
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Apprenticeship - Level 2 Contact Centre - Inhouse course
NVQ Training & Consultancy Services Ltd
  • NVQ
  • Inhouse
  • 8 Months

...(equivalent to two A-Level passes) What do Apprenticeships lead to? An Apprenticeship is not a qualification in itself, but is a framework that contains... Learn about: Call Centre... More


Price on request
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  • NVQ
  • Appleby-in-westmorland

...Examples could be the travel industry, leisure industry or reception work. The Level 2 qualification is suitable for you if, as part of your job role... Learn about: Customer Care... More


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  • NVQ
  • Coalville
  • 12 Months

...are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality... Learn about: Customer Care, Customer Service Skills, Negotiation Skills... More


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Customer Service NVQ Certificate - Level 1 course in On Site
5.0 1 opinion
SDL Training Services
  • NVQ
  • (On Site)
  • 6 Months

...6. Maintain a positive and customer-friendly attitude. 7. Adapt your behaviour to make a good customer service impression. Suitable for: Suitable for... Learn about: Customer Service Skills, Customer Care... More


Price on request
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  • NVQ
  • Online

...requests and problems Developing personal performance through delivering Customer Services Promoting additional products and services to customers Living... Learn about: Customer Service Skills, Customer Care... More


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  • NVQ
  • Huntingdon
  • 12 Months

...for individuals that are already working in a relevant job. The course runs on a roll-on roll-off programme which allows individuals to join at any point during the... Learn about: Customer Care, Persuasion Skills, Customer Service Skills... More


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  • NVQ
  • Broadstairs
  • Different dates available

...portfolio of work-based evidence to demonstrate competence. Each candidate is allocated a personal tutor, offering guidance and support through the qualification... Learn about: Call Centre, Customer Service Skills, Customer Care... More


£595
+ VAT
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  • NVQ
  • Rusper

...Standards produced by the Institute of Customer Service, the national standard setting body for this occupational area: The aim of this qualification... Learn about: Customer Care, Customer Service Skills... More


Price on request
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  • NVQ
  • Belfast City (Northern Ireland)

...that require interaction with customers through electronic methods, and the management and operation of such facilities. Candidates should be working... Learn about: Call Centre, Customer Service Skills... More


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  • NVQ
  • Online
  • Different dates available
  • 1 Year

...Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling... Learn about: Telephone Skills... More


£317
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  • NVQ
  • Inhouse
  • 8 Months

...(equivalent to two A-Level passes) What do Apprenticeships lead to? An Apprenticeship is not a qualification in itself, but is a framework that contains... Learn about: Call Centre... More


Price on request
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  • NVQ
  • Distance Learning
  • Different dates available
  • 6 Months

...understanding and skills to a national occupation level required by employers, thus proving competency in their job role. Learners can progress from... Learn about: Customer Service, Customer Service Skills, Customer Care... More


£695
VAT exempt
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  • NVQ
  • Inhouse

...Experienced employees, who wish to have their competency recognised and gain certification. New employees who have undergone basic training and are... Learn about: Customer Service Skills... More


Price on request
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