Courses in Hammersmith and Fulham

...and Application Compatibility Module 6: Configuring Microsoft Windows XP Professional to Operate in a Microsoft Network Module 7: Configuring Windows...

...setting up pension scheme details, setting up payment and deduction types, using Web Links. backing up data files. Lesson 2: Including: Setting up a...

...Know how to use the Internet as a research tool and to customise the software to suit your needs. Know how to use Outlook Express in order to communicate electronically...

...Target Audiences This course is intended for network administrators and technicians, new to Cisco products and services, who are responsible for implementing...

...height and width attributes; aligning images with text; file formats and downloading; page colours and backgrounds. Lesson 4: Understanding hyperlinks...

...language and a working knowledge of HTML. Delegates should also have an understanding of how databases are used in distributed computing environments...

...Prerequisites None. Course Content Module 1: Implementation Planning Module 2: Requests for Change (RFCs) Module 3: Assessing Proposed Changes Module...

...and explore the processes of SM: a controlled and disciplined approach to the support and delivery of quality services. Identify the benefits SM can bring to an organisation...

...This course is for anyone intending to take the Service Management examination. Aims and Objectives Cope with Examination requirements and logistics...

...Understanding Module 8: Identifying and controlling IT resources Module 9: Effective handling of incidents and problems Module 10: Speedy restoration...

...be actively involved in Service Management. Interpret the ITIL (Information Technology Infrastructure Library) and relate the ITIL framework approach...

...Lesson 8: Including: Creating drawing objects, inserting and modifying WordArt, inserting and modifying ClipArt, inserting symbols, formatting text into columns...

...Appreciate and subsequently use the main features of the ITIL Service Delivery disciplines: Service Level Management. Financial Management for IT services...

...Explain why consistent quality service is necessary regardless of which agent answers the telephone. Use the contents of ITIL (Information Technology Infrastructure Library)...

...role with customers and users Module 6: Planning for Service Level Management Module 7: Negotiating Service Level Requirements with customers and IT service...

...Suitable for: This intensive workshop is intended for experienced Service Management Consultants and Line Managers with responsibilities for the day...

...INTRODUCTION TO JAVA Module 2: JAVA DEVELOPMENT KIT Module 3: JAVA BASICS Module 4: USING OBJECTS Module 5: BUILDING CLASSES Module 6: JAVA UTIL Module...

...is for Delegates wanting to learn how to program by using JavaScript 1.3. Prerequisites Delegates should have completed HTML Programming: Level 1 and...

...and using object models. A knowledge of XML is also assumed. Course Content Module 1: XML Refresher Module 2: SAX Programming Module 3: XML DOM Programming Module...

...dexterity, accuracy and overall productivity. The ability to type accurately at speeds of up to 70 words per minute. Increased work performance towards job improvements...