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Handling difficult people courses
- Course
- Inhouse
- 1 Day
... triggers and create coping strategies. Become your own positive influence. All delegates receive a personal profile. Suitable for: Anyone who would like effective and practical information on how to identify, understand and cope with 'difficult people'. This information-packed and entertaining presentation...
- Course
- Cambridge
...Is Dealing with Difficult People Stealing Your Time and Energy and Even Your Wealth? Then this “Dealing with Difficult People Made Easier” workshop...
- Short course
- London
...Course contentWhat's the Problem? Understanding why people are difficult; the triggers of problem behaviour; what do they do/not do? when to...
- Course
- London-city
...Project managers often overlook people management in favour of technical skills, so this practical two-day course ensures that you get results through your people by focusing on strengthening your interpersonal skill sets.Creating an effective project organisation structure, team building... Learn about: Team Training, People Management...
- Short course
- London
- 1 Day
... interviewing - Note-taking - managing without shorthand - Handling difficult or reluctant people - and getting them on your side - The role of body language...
- Short course
- London
- 1 Day
... Excellent tips and tools to ensure that your reviews run smoothly and are effective Understanding and using the skills of a good reviewer Handling difficult...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
... Skills, Customer Care and Dealing with Difficult People courses... Learn about: Team Training...
- Course
- Inhouse
...We all have to say things we don't feel comfortable about. In an ideal world, difficult behaviors have no place at work. However, in reality, dealing with difficult people is something many managers face as part of their everyday work life. The stress of handling difficult people and difficult...
- Course
- (N/a)
- 1 Day
... to positively handle those difficult people in your life... - Why do we find some people 'difficult'? - The impact of our beliefs - The ok Corral - The 7 classic...
- Course
- Inhouse
- 1 Day
...Understand their own personal strengths and those of others. Demonstrate a range of interpersonal communications. Manage people effectively to achieve desired results. Achieve greater harmony in teams. Demonstrate improved one to one interactions. Suitable for: Managers, team leaders and senior...
- Course
- Newcastle upon Tyne
... with difficult people Managing people Handling conflict and getting a positive result Listening Managing workload and time management Persuading people Breaking...
- Short course
- London
... can impact on work performance -Learn effective techniques to minimise conflict. Suitable for: This programme is for you if you need to understand, manage or prevent the potential development of situations involving aggression and conflict, or deal with difficult people...
- Short course
- London
... unproductive conflict; personality clashes; handling difficult people; avoiding and handling destructive situations; managing 'the grapevine'. Interpersonal...
- Course
- London-city
... difficult or demotivated people and learn to celebrate success.Suitable for line managers who have performance coach responsibilities (evaluating and managing others' work) and need to help people achieve their potential. Learning Objectives By the end of this course you will be able to:Understand the... Learn about: Performance Management...
- Short course
- Inhouse
- 1 Day
... of people and understand their underlying thoughts through their gestures and body language. Use effective body language to increase the efficiency of your public speaking and show confidence. Suitable for: Anyone...
- Short course
- London
- 1 Day
...To add value to the organisation's image. Answer the telephone effectively. Draw out caller requirements. Take accurate messages. Use tact, discretion and initiative when dealing with telephone calls and visitors. Organise and complete reception registers. Suitable for: Those people who present...
- Short course
- Exeter
- 1 Day
... and supervisors who are new to their role, or who have received little or no training in the complex area of 'people management'. Others who will benefit are managers and supervisors who feel their interactions with others could be more rewarding and productive...
- Course
- Inhouse
- 2 Days
...This course explores the people skills needed to manage performance effectively and how to make that role an integral part of everyday business life. It is practical and interactive, using real business scenarios to enable participants to build confidence. Furthermore, issues addressed include...
- Short course
- Inhouse
- 1 Day
...Managers are not measured by their work alone, but by the results produced by their entire team of people. The ability to manage a purposeful appraisal meeting and leave the appraisee feeling motivated and committed to increase performance, is one of the critical areas of managerial effectiveness...
- Course
- Inhouse
- 1 Day
.... ®Adopt a confident, professional and appropriate style when faced with difficult people or situations. Suitable for: Supervisors or team leaders within any organisation or industry, who are either new to the supervisory role, or wish to refresh and enhance their existing skills...