Handling difficult people courses

... behaviour. Handle difficult people in a positive manner. Understand the use of feedback to check effectiveness of communication. Suitable for: Delegates will learn the essential skill of communication and how to use their style to influence others, remain in control and develop self confidence when managing...

... and conflict. · Handling difficult people. · Learning to say ‘no’... Learn about: Assertive Behaviour, Assertiveness Training...

...We all have to say things we don't feel comfortable about. In an ideal world, difficult behaviors have no place at work. However, in reality, dealing with difficult people is something many managers face as part of their everyday work life. The stress of handling difficult people and difficult...

...This course will help delegates to assess their personality type to see whether they are more passive, aggressive or assertive in their manner. It will give delegates tips on how to be more confident and teach them how to best handle awkward people and situations, both at home and at work. It helps... Learn about: Technical Unit, Assertiveness Training, Confidence Training...

... interviewing - Note-taking - managing without shorthand - Handling difficult or reluctant people - and getting them on your side - The role of body language...

... sources of dissatisfaction Saying no – blending assertion with empathy Diffusing difficult situations Strategies for handling difficult people Achieving...

... can impact on work performance -Learn effective techniques to minimise conflict. Suitable for: This programme is for you if you need to understand, manage or prevent the potential development of situations involving aggression and conflict, or deal with difficult people...

... - The 3 golden rules - Rights and assertiveness - Levels of assertion - Handling difficult situations and people This course forms part of our Developing...

... difficult or demotivated people and learn to celebrate success.Suitable for line managers who have performance coach responsibilities (evaluating and managing others' work) and need to help people achieve their potential. Learning Objectives By the end of this course you will be able to:Understand the... Learn about: Performance Management...

... know you can use Handling difficult people and situations Practicing the Art of Saying No Moving awkward situations forward Managing conflict Course...

... unproductive conflict; personality clashes; handling difficult people; avoiding and handling destructive situations; managing 'the grapevine'. Interpersonal...

... may occur and suggests techniques for handling confrontation and conflict. It also provides exercises for establishing and reinforcing those techniques...

...® Understand the importance of effective people and performance management. ® Identify the key skills required to enhance team effectiveness. ® Understand the importance of effective communication. ® Identify how to deal with under performance and difficult situations in a positive way. Suitable...

... for people who have to handle situations using the telephone, as part of their role, in a professional and courteous manner. It will enable delegates to acquire the skills to break down communication barriers and respond to the needs of the caller in an engaging manner...

...The course reviews the key roles and functions of the supervisors job. Delegates learn the skills and techniques needed to support effective performance in the job. Delegating, giving feedback, handling difficult situations and coaching are introduced and practised...

... and supervisors who are new to their role, or who have received little or no training in the complex area of 'people management'. Others who will benefit are managers and supervisors who feel their interactions with others could be more rewarding and productive...

.... ®Adopt a confident, professional and appropriate style when faced with difficult people or situations. Suitable for: Supervisors or team leaders within any organisation or industry, who are either new to the supervisory role, or wish to refresh and enhance their existing skills...

......Learn how to positively handle those difficult people in your life... - Why do we find some people 'difficult'? - The impact of our beliefs - The...

...Deal with all types of difficult calls and situations assertively. Suitable for: People who work with customers, clients and suppliers whether on the telephone or face to...

...You will learn: Why have an appraisal system and the benefits for everyone. The importance of ownership of the process and its parts. Preparing and timetabling the appraisal discussion. The skills needed to conduct the appraisal discussion. Handling performance through setting appropriate...