Herefordshire & Worcestershire Chamber of Commerce courses

...On completion of this course, delegates will be able to: Understand the impact of Aggressive, Assertive or Passive behaviour. Use techniques for improving communication...

...Intelligence at Work This one day interactive course is for anyone who would like to discover new ways to improve their performance and be more successful at...

...arguments and confrontation which would lead us to suppose that the climate in which they take place is threatening and intimidating. Whilst the hard...

...This course is intended for anyone who recognises the need to improve their communication skills on the telephone. This course is intended for anyone...

...management of customer accounts to create sales. and business opportunities. Suitable for: The course will be of value to all those responsible for...

...to talk positively about you to others. This workshop is designed to identify ways in which individuals and businesses can develop excellent customer relationships...

...Eight types of difficult people at work and how to deal with them Using the Prime Directives looking at three critical factors in establishing trust Conflict...

...or a refresher it looks at the regulations and controls on both dual-use and military goods, explains the use of export licences and the SPIRE systems...

...It is presented by an experienced trainer who will take delegates through the practical issues of moving goods within the EC, the declarations requirement...

...with overseas sales Managing the risks associated with exchange rates The course will help exporters understand how to establish an effective credit control...

...apply and tune PRINCE2 TM to address the needs and problems of a specific project scenario. The course will end with a three hour open book examination...

...will enable delegates to identify the most common issues and potholes organisations face when dealing with employment law. This essential update on employment...

...the 'Quality Role' within an. organisation. Persons who wish to gain a better understanding of ISO 9001 in order to. assist with the Internal Auditing... Learn about: Quality Training, Quality management, Internal Auditing...