Herefordshire & Worcestershire Chamber of Commerce courses

...On completion of this course, delegates will be able to: Understand the impact of Aggressive, Assertive or Passive behaviour. Use techniques for improving communication...

...Problem Solving skills. Ability to deal with conflict situations. Suitable for: This course will provide a valuable learning opportunity for staff at...

...of negotiation does exist, the more ordered structure of two-way discussion, to arrive at successful, practical and mutual agreement is a more realistic approach to the problem...

...But most of us are not good at using the telephone effectively; this course is designed to help you do that. Course format and duration This one day workshop...

...sales and management of customer accounts within your business. The course will be of value to all those responsible for the sales and management of customer...

...By the end of the workshop, the delegate will: Understand the meaning of customer care. Understand the importance of good professional relationships...

...By understanding the potential causes of tension, learning how to communicate assertively, listening effectively and using clear strategies we can improve...

...This event will take you through the exporters' responsibilities, how the Export Control Organisation of BERR (Department for Business, Enterprise & Regulatory Reform...

...one day workshop is designed for anyone currently buying or selling goods within the European Community (EC) or considering operating in this market...

...overseas sales Obtaining credits against aproved finance houses The course will also highlight the key mechanisms for managing currency exposures and reducing...

...Prince2 Practitioner This intensive two day course will measure how delegates would be able to apply PRINCE2 TM to the running and managing of a project...

...do employees still accrue holiday leave entitlement when on long term sick leave, and what happens if an employee falls ill whilst on holiday?...

...the 'Quality Role' within an. organisation. Persons who wish to gain a better understanding of ISO 9001 in order to. assist with the Internal Auditing... Learn about: Quality Training, Testing courses, ISO 9001...