How to Deliver Exceptional Customer Service
Course
In Plymouth
Description
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Type
Course
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Location
Plymouth
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Start date
Different dates available
Level Two Do you struggle interacting with customers? Or find it difficult to handle customer complaints effectively? This workshop provides simple customer care skills to more effectively deal with internal and external customers, whether face to face or over the telephone. Delegates will have the opportunity to discuss some of their more challenging experiences and customer care processes to develop their existing skills, and learn to promote a more positive organisational image when dealing with customers.
Facilities
Location
Start date
Start date
Reviews
Subjects
- IT
- Customer Care
- Skills and Training
- Customer Service
Course programme
On successful completion you may progress on to other business and management related College workshops or courses.
- Celebrating what you do well and identify areas for improvement.
- Identify internal and external customers.
- Understand what creates customer satisfaction.
- Recognise the importance of first impressions and develop a rapport.
- Identify what can go wrong and how to handle difficult situations.
- Learn how to manage challenging interactions.
How to Deliver Exceptional Customer Service