Improving on Excellent Customer Service

Improving on Excellent Customer Service

About the course:
This workshop is based on the NVQ Unit F8 (Work with others to improve Customer Service). This workshop is about recognising that when you are working with your customers you are not working alone. Behind or alongside you there are others involved in the process who impact on how well you can deliver your products or services. These individuals may be from within your organisation or from the outside.

The delivery of excellent customer service depends on your skills and those of others. It involves communicating with others and agreeing how you can work together to give a more effective service.

Course Content:
The workshop shows you how to work positively with others and how you can monitor your joint performance and change the way you do things to improve customer service. This workshop is all about how you develop a relationship with others to improve your customer service performance.


Code : Time : Duration : Day : Tuition Fee : Admin Fee
B02238 001 Not specified 99