Influencing Skills Courses

...This course explores the art of influencing and will teach you how to understand others and communicate effectively in order to gain support. Learning from effective influencers and reflecting on your own strengths and weaknesses, the course will help you become a confident and successful... Learn about: Process Improvement, Reduction in waste, Team Leadership...

...MODULE 1: Introduction and Course Overview MODULE 2: Exercise: Getting To Know You MODULE 3: Knowledge / Skill Checklist MODULE 4: First Impressions... Learn about: Negotiation Skills, Call Centre, Communication Training...

...In this course, we discuss the role leader’s play in influencing others... Learn about: Communication Skills, Influencing Skills, Power Politics...

...This one-day workshop helps delegates to understand the impact that communication skills have on other people, and how improving these skills can make it easier to get better results... Learn about: Communication Skills, Delegating Skills, Negotiation Skills...

... to apply appropriate assertive communication skills in your day-to-day work situations: you will acquire practical techniques which will increase... Learn about: Negotiation Skills, Assertiveness Training, Influencing Skills...

...information and how to book a place/s Participants will experience these interactive and practical sessions: Examples of poor pitches and why they didn’t work... Learn about: Persuasion Skills, Customer Care, Influencing Skills...

...What you learn: Understand how often we all negotiate and the benefits of good negotiation skills. Recognise the importance of preparing... Learn about: Behavioural intervention techniques, Skills and Training, Negotiation training...

...A great sales presentation does not demand that you have all the bells and whistles to impress the client with your technical skills. Rather, try impressing your clients with your knowledge of the products and services you sell and your understanding of their problems and the solutions they... Learn about: Sales Techniques, Professional Sales, Sales Training...

... within yourself and others and learn effective strategies for managing them. Communicate effectively with a wide range of people to achieve a win-win situation wherever possible. Effectively manage difficult situations. Suitable for: Anyone who is looking to enhance their assertiveness skills... Learn about: Social Skills, Confidence Training, Delegating Skills...

...This assertiveness / confidence building course gives you the underpinning knowledge and skills to be more assertive and confident, both in personally and professionally. You will learn how to be assertive as opposed to aggressive; you will learn to deal with difficult situations in an assertive... Learn about: Influencing Skills, Persuasion Skills, Social Skills...

... and assessed in your work place and is based on your skills, development needs and other responsibilities. What can I do after this course? On successful... Learn about: Influencing Skills, Persuasion Skills, Communication Training...

... must be a philosophy that is practiced by all employees. Communication Skills This session will give participants an introduction to key communication... Learn about: Customer Service Skills, Customer Care, Customer Service...

...over the phone to potentially drive a customer, even regulars to look for another company to provide them with products/services. What you learn... Learn about: Assertion Training, Call Handling, Telephone Training...

...What you learn: All underpinning knowledge and skills to deal with difficult situations effectively Ability to deliver assertive statements... Learn about: Assertiveness Training, Assertion Training, Assertive Behaviour...

...and help you to gain control of daily activities. Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients... Learn about: Assertiveness Training, Communication Training, Gain Confidence...

...Advocates have a huge influence over other current and potential customers as they are seen as “one of them”. Companies that promote a customer advocacy management program can reap the benefits these advocates provide. Customer Advocacy is a specialized form of customer service where companies... Learn about: Communication Training, Persuasion Skills, Customer Care...

... you develop your skills as a coach and team builder and step into the next level of leadership with confidence... Learn about: Team Training, Influencing Skills, Team Leader...

...Stages of Writing Using Mind Maps and Writing Plan Business Correspondence Common Mistakes in Business Letter Writing Presentation of Business Documents... Learn about: Business Communication, Full Time, Social Skills...

...Do you want to gain confidence when talking English in a business situation? Improve your skills and confidence with this Advanced English and Business Communication course. There are three delivery formats for Postgraduate Diploma Courses, as follows: 1. Intensive Full-time Mode (3 months);... Learn about: Communication Skills, Full Time, Business Writing...