Influencing Skills Courses

...This course explores the art of influencing and will teach you how to understand others and communicate effectively in order to gain support. Learning from effective influencers and reflecting on your own strengths and weaknesses, the course will help you become a confident and successful... Learn about: Performance Management, Process Improvement, Reduction in waste...

...MODULE 1: Introduction and Course Overview MODULE 2: Exercise: Getting To Know You MODULE 3: Knowledge / Skill Checklist MODULE 4: First Impressions... Learn about: Assertiveness Training, Listening Skills, Communication Training...

...In this course, we discuss the role leader’s play in influencing others... Learn about: Power Politics, Influencing Skills, Communication Skills...

...This one-day workshop helps delegates to understand the impact that communication skills have on other people, and how improving these skills can make it easier to get better results... Learn about: Persuasion Skills, Communication Training, Influencing Skills...

... to apply appropriate assertive communication skills in your day-to-day work situations: you will acquire practical techniques which will increase... Learn about: Negotiation Skills, Assertiveness Training, Persuasion Skills...

...information and how to book a place/s Participants will experience these interactive and practical sessions: Examples of poor pitches and why they didn’t work... Learn about: Customer Care, Influencing Skills, Team management...

...What you learn: Understand how often we all negotiate and the benefits of good negotiation skills. Recognise the importance of preparing... Learn about: Negotiation with suppliers, Behavioural intervention techniques, Negotiation training...

...A great sales presentation does not demand that you have all the bells and whistles to impress the client with your technical skills. Rather, try impressing your clients with your knowledge of the products and services you sell and your understanding of their problems and the solutions they... Learn about: Influencing Skills, Sales Techniques, Sales Coaching...

... within yourself and others and learn effective strategies for managing them. Communicate effectively with a wide range of people to achieve a win-win situation wherever possible. Effectively manage difficult situations. Suitable for: Anyone who is looking to enhance their assertiveness skills... Learn about: Persuasion Skills, Assertiveness Training, Confidence Training...

...This assertiveness / confidence building course gives you the underpinning knowledge and skills to be more assertive and confident, both in personally and professionally. You will learn how to be assertive as opposed to aggressive; you will learn to deal with difficult situations in an assertive... Learn about: Negotiation Skills, Social Skills, Delegating Skills...

... and assessed in your work place and is based on your skills, development needs and other responsibilities. What can I do after this course? On successful... Learn about: Communication Training, Advice and Guidance, Persuasion Skills...

... must be a philosophy that is practiced by all employees. Communication Skills This session will give participants an introduction to key communication... Learn about: Verbal Communication, Customer Service Skills, Oral Communication...

...over the phone to potentially drive a customer, even regulars to look for another company to provide them with products/services. What you learn... Learn about: Influencing Skills, Call Handling, Telephone Training...

...What you learn: All underpinning knowledge and skills to deal with difficult situations effectively Ability to deliver assertive statements... Learn about: Gain Confidence, Confidence Training, Assertiveness Training...

...and help you to gain control of daily activities. Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients... Learn about: Delegating Skills, Confidence Training, Persuasion Skills...

...Advocates have a huge influence over other current and potential customers as they are seen as “one of them”. Companies that promote a customer advocacy management program can reap the benefits these advocates provide. Customer Advocacy is a specialized form of customer service where companies... Learn about: Persuasion Skills, Telephone Skills, Influencing Skills...

... you develop your skills as a coach and team builder and step into the next level of leadership with confidence... Learn about: Team Training, Influencing Skills, Organizational Skills...

...Stages of Writing Using Mind Maps and Writing Plan Business Correspondence Common Mistakes in Business Letter Writing Presentation of Business Documents... Learn about: Mind mapping, Business Letter Writing, Public Speaking...

...Do you want to gain confidence when talking English in a business situation? Improve your skills and confidence with this Advanced English and Business Communication course. There are three delivery formats for Postgraduate Diploma Courses, as follows: 1. Intensive Full-time Mode (3 months);... Learn about: Communication Training, Mind mapping, Sales Techniques...