Communication Skills inhouse

...whether with colleagues or with external contacts, can be a frustrating and unnecessarily confrontational experience. However with the correct skills...

...Objectives By the end of the Effective Meeting Skills Programme each participant will: Understand the purpose of meetings, their cost to the company...

...Handle difficult negotiations with confidence. Achieve better results. Suitable for: This course is designed to be relevant to all levels of staff...

...The programme introduces delegates. Suitable for: Anyone who is required to negotiate with others. Anyone who is required to negotiate with others. Negotiation Skills...

...Description Selling a service is different from selling a product. In many ways it is harder to demonstrate a tangible benefit and to communicate the value of your offering...

...Excellence Course Aims This course is specifically aimed at those of you who answer the telephone for a living! The customer has certain requirements...

...Senior Executives, Sales Executives. Senior Executives, Sales Executives. How clearly you communicate your thoughts and ideas is at the heart of your professional success...

...Suitable for: People - at all levels of presenting experience - who wish to increase their confidence and become a more effective presenter...

...· Ensure effectivesness and productivity. Content: · What is interpersonal behaviour. · Communication skills. · Planning and preparation for a meeting...

...not knowing what you were supposed to take away from the meeting? How effectively. Meetings are the largest unrecognised cost within any organisation...

...encourage consensus, generate action and develop team spirit. However, people are rarely trained to manage meetings and we have all know the frustrating results...

...their confidence and become a more effective presenter.. People who need to make effective, successful and winning presentations to groups of all sizes...

...Suitable for: > Sales People who want to increase their telephone success. > Newly appointed sales people. > Sales managers with limited telephone experience...

...Work with business measures to produce and evaluate management reports and act on them. Suitable for: Senior call handlers, team leaders / supervisors and managers...

...The course covers all aspects of public speaking and includes video playback to help review and improve performance. Prerequisites No previous knowledge is required...

...the telephone · increasing market share and cost efficiency. Incoming Calls · turning enquiries into orders · using the correct incoming call structure...

...how to protect yield and the use of concessions. It is a very practical course. Suitable for: Those with little training in negotiation, regardless of experience...

...Change their perspective, 'on the spot', to improve. Suitable for: This programme is ideal for: Sales teams. Customer service teams. Senior and middle...

...future public speaking opportunities (you will know the focus is not on you and how to deflect it onto other people). With greater confidence and higher self esteem...

...to improve their own confidence and ability in getting appointments. · Support people who are responsible for getting appointments for sales people. Getting...