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Communication Skills college courses
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Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly.
Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.← | → -
Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners.
Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
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Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention.
We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
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- NVQ
- Horncastleand2 other venues
- On Site, Lincolnshire
- 6 Months
...This qualification reflects the qualification structure for the Level 2 NVQ in Customer Service published by the ICS. It uses the associated National Occupational...
...This qualification reflects the qualification structure for the Level 2 NVQ in Customer Service published by the ICS. It uses the associated National Occupational...
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Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly.
Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.← | → see all -
Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners.
Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
← | → see all
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Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention.
We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
← | → see all
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...by the Institute of Customer Service, the Standards Setting Body for the Customer Service sector. These qualifications allow learners to apply knowledge... Learn about: Customer Service Skills, Customer Service, Effective Communication...
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Very great course overall.
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- NVQ
- Online
- 7h
...Occupational Standards in Customer Services at Levels 1, 2, 3, and 4 as defined by the Institute of Customer Services (ICS) in collaboration with employers...
...Occupational Standards in Customer Services at Levels 1, 2, 3, and 4 as defined by the Institute of Customer Services (ICS) in collaboration with employers...
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Very great course overall.
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- Vocational qualification
- Croydon
- 1 Day
...FE LEVEL N/A DURATION 1 Day START DATE(S) 24th Sept 2009 and 5th Jan 2010 DAY(S)/TIME(S) OFFERED 9.30am - 4.30pm NUMBER OF TEACHING HOURS N/A TOTAL...
- NVQ
- Blended in Wolverhampton
- Different dates available
- 6 Months
...It supports the recognised need that individuals and employers must be responsible for gaining the skills needed to meet ever changing objectives which... Learn about: Customer Service...
- Vocational qualification
- Hengoed
...needed to succeed in a range of activities - at work, in education and training and in everyday life. In developing the key skill of communication...
- NVQ
- Online
- Different dates available
- 1 Year
...Become more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships... Learn about: Communication Training, Communication Skills...
- Vocational qualification
- Newport
- Different dates available
...If you would like to know more about this course, ring 01983 550770 or email Liz Bolwell for a chat. Student Services offer advice on bursary funding... Learn about: Communication Training...
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A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
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- NVQ
- (On Site)
- 6 Months
...3. Do your job in a customer friendly way. 4. Provide customer service within the rules. 5. Recognise and deal with customer queries, requests and problems...
...3. Do your job in a customer friendly way. 4. Provide customer service within the rules. 5. Recognise and deal with customer queries, requests and problems...
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A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
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- A Level
- Telford
- 2 Years
...aspects of communication Give you a thorough grounding in the analysis and understanding of cultural products and cultural practices Is it for...
- A Level
- Preston
- 2 Years
...to global cultural messages. Communication & Culture offers an opportunity to analyse. What is Communication & Culture? Whether we are aware of it or...
- A Level
- Winchester
- 2 Years
...provides a thorough examination of personal communication, here the focus will be on developing ideas of self image and self esteem and how this leads us to develop self presentation...
- Vocational qualification
- Newport
- Different dates available
...If you would like to know more about this course, ring 01983 550770 or email Liz Bolwell for a chat. Student Services offer advice on bursary funding... Learn about: Communication Training...
- Vocational qualification
- Croydon
- 1 Day
...the guidelines for conducting a successful negotiation and facilitating communication. MODE OF STUDY Short Course FE LEVEL N/A DURATION 1 Day START DATE(S)...
- Vocational qualification
- Doncaster
...End Date Day Course Code Start Time End Time Location Fee Benefit A Benefit B TBC TBC TBC TBC TBC TBC TBC TBC TBC Course Description Key Skills Communication...
- BTEC
- Derby
- 2 Years
...This qualification is especially suitable for those who wish to become a qualified Communication Support Worker or Learning Assistant with deaf learners... Learn about: Communication Training...
- A Level
- Barnsley
- 2 Years
...Current Health and Safety Legislation. Living in the Digital World ICT. INFORMATION AND COMMUNICATION TECHNOLOGY A LEVEL Course Level : Level 3 Length of Course...
- Vocational qualification
- (Alton, Hampshire)
...texts taken from the popular media as well as develop an understanding of theories. What is Communication & Culture? This course is an exploration of...
- GCSE
- Huntington
- Different dates available
...and managing conflict. Entry requirements placeholder. do not edit or delete. Entry requirements placeholder. do not edit or delete... Learn about: Skills and Training...
- A Level
- London
- 1 Year
...not just written texts. This includes communication between individuals, mass communication and communication technology. What will I be doing?...
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