Customer Service inhouse London

... in Call Centres, Help Desks, Customer Complaints Departments... Learn about: Influencing Skills, Assertiveness Training, Office IT...

...The value of personalizing their interactions and developing relationships Vocal techniques that will enhance their speech and communication ability Personalized... Learn about: Sales Training, Call Centre, Customer Service...

...and solve these to avoid future problems The best tools to manage negative communication All attendees receive a certificate, a printed and digital... Learn about: Customer Service, Social Media For Customer Services, Social Media...

...environment free of violence. Where and when are the courses run? We run group courses for clients throughout the UK, either at our clients own workplace... Learn about: Conflict Resolution, Personal safety, Communication Skills...

...and Management who are serious about using Social Media to attract new business as well as keeping in contact with existing clients and setting up... Learn about: Increase engagement, Customer Service, Social Media Blueprint...

...new business is a constant and never-ending process. No matter how good you and your products are, in business, you simply can't rest on past laurels... Learn about: Confidence Training, Communication Skills, Assertiveness Training...

...Your coach helps you gain perspective and the ability to see both the wood and the trees. People rely on your skills, judgements and decisions and expect... Learn about: Assertive Behaviour, Conflict Management, Effective Communication...

...The work concentrates on a specific presentation task, in a specific venue, to a specific audience. Most managers and executives have some experience of presenting However... Learn about: Customer Service, Negotiation Skills, Assertive Behaviour...

...fair and know what to give away, when to make demands and how to compensate when there are difficulties. Our Influencing Skills Training gives people... Learn about: Communication Skills, Conflict Management, Assertive Behaviour...

...Interview Skills is one area where a little training can go an awfully long way, and our Interview Skills Training is the kind that can last a lifetime... Learn about: Conflict Management, Executive Presentation, Interview Skills...

...clear boundaries Setting and achieving team and individual goals You may have people in your company who are excellent in their jobs but when they... Learn about: Communication Skills, Executive Presentation, Confidence Training...

...everything needed to simulate the conditions of any media situation imaginable. Executive Media Skills There is no substitute for one to one media training... Learn about: Confidence Training, Effective Communication, Executive Presentation...

...Just knowing how the media works and what they are trying to achieve is a tremendous first step towards being able to carry off these tricky situations... Learn about: Conflict Management, Customer Service, Communication Skills...

...We help them define goals and parameters that are suitable within their company's culture. You will look at: -Boundary setting -Dealing with stressful situations... Learn about: Conflict Management, Negotiation Skills, Effective Communication...

...within an organisation to dig deep, be honest and be creative so that our Team can advise and implement a strategy that works for the good of the company... Learn about: Negotiation Skills, Communication Training, Effective Communication...

...it's far more a summary of an on-going process rather than a process driven exercise. Which is why we call our work on appraisals: The Best Surprise Is No Surprise... Learn about: Performance Management, Effective Communication, Negotiation Skills...

...provoking, directing or influencing others. This is the key to working out what tools best suit you personally. Tailored specifically to each group... Learn about: Customer Service, Assertive Behaviour, Effective Communication...

...A truly engaging and compelling PowerPoint Presentation has to be crafted for delivery. To this end all work on your PowerPoint Presentation should... Learn about: Executive Presentation, Ms PowerPoint, Effective Communication...

...With us delegates learn to manage projects and people. Tailored specifically to each group our Project Management Training Programmes are designed to... Learn about: Project Management, Assertive Behaviour, Customer Service...

...it was a big waste of time (unless of course, they used it to catch up on some much-needed sleep!). Companies have to have meetings, it's as simple as... Learn about: Customer Service, Confidence Training, Assertiveness Training...