Customer Service inhouse London

... service training you might need, working in Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for very large groups. We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who... Learn about: Confidence Training, Assertiveness Training, Customer Service...

...and solve these to avoid future problems The best tools to manage negative communication All attendees receive a certificate, a printed and digital... Learn about: Customer Service, Social Media For Customer Services, Reputation Management...

...The value of personalizing their interactions and developing relationships Vocal techniques that will enhance their speech and communication ability Personalized... Learn about: Customer Service, Sales Training, Communication Training...

...and Management who are serious about using Social Media to attract new business as well as keeping in contact with existing clients and setting up... Learn about: Customer Service, Social Media, Social Media Blueprint...

...presentations so that they move away from predictable, jargon-filled PowerPoint slides, think about using storytelling to galvanise both your people... Learn about: Executive Presentation, Communication Skills, Customer Service...

...Your coach helps you gain perspective and the ability to see both the wood and the trees. People rely on your skills, judgements and decisions and expect... Learn about: Negotiation Skills, Assertive Behaviour, Communication Skills...

...Just knowing how the media works and what they are trying to achieve is a tremendous first step towards being able to carry off these tricky situations... Learn about: Conflict Management, Negotiation Skills, Effective Communication...

...A truly engaging and compelling PowerPoint Presentation has to be crafted for delivery. To this end all work on your PowerPoint Presentation should... Learn about: Communication Skills, Confidence Training, Executive Presentation...

...new business is a constant and never-ending process. No matter how good you and your products are, in business, you simply can't rest on past laurels... Learn about: Conflict Management, Executive Presentation, Assertive Behaviour...

...The work concentrates on a specific presentation task, in a specific venue, to a specific audience. Most managers and executives have some experience of presenting However... Learn about: Negotiation Skills, Effective Communication, Assertive Behaviour...

...clear boundaries Setting and achieving team and individual goals You may have people in your company who are excellent in their jobs but when they... Learn about: Executive Presentation, Customer Service, Negotiation Skills...

...provoking, directing or influencing others. This is the key to working out what tools best suit you personally. Tailored specifically to each group... Learn about: Customer Service, Conflict Management, Assertive Behaviour...

...We help them define goals and parameters that are suitable within their company's culture. You will look at: -Boundary setting -Dealing with stressful situations... Learn about: Communication Training, Executive Presentation, Negotiation Skills...

...in the good sense of the word - and commands respect. Some awareness of what it is you have done and how you do it can help you to focus on building... Learn about: Assertiveness Training, Customer Service, Communication Skills...

...Each team building event is created from a specific brief and is tailor-made by working closely with your company to ensure the most appropriate programme... Learn about: Confidence Training, Communication Skills, Team Training...

...it was a big waste of time (unless of course, they used it to catch up on some much-needed sleep!). Companies have to have meetings, it's as simple as... Learn about: Negotiation Skills, Assertiveness Training, Effective Communication...

...fair and know what to give away, when to make demands and how to compensate when there are difficulties. Our Influencing Skills Training gives people... Learn about: Assertive Behaviour, Executive Presentation, Assertiveness Training...

...Interview Skills is one area where a little training can go an awfully long way, and our Interview Skills Training is the kind that can last a lifetime... Learn about: Confidence Training, Conflict Management, Assertiveness Training...

...it's far more a summary of an on-going process rather than a process driven exercise. Which is why we call our work on appraisals: The Best Surprise Is No Surprise... Learn about: Performance Management, Communication Skills, Conflict Management...

...within an organisation to dig deep, be honest and be creative so that our Team can advise and implement a strategy that works for the good of the company... Learn about: Negotiation Skills, Confidence Training, Communication Training...