Customer Service inhouse London

... in Call Centres, Help Desks, Customer Complaints Departments... Learn about: Ms Office, Delegating Skills, Customer Retention...

...and solve these to avoid future problems The best tools to manage negative communication All attendees receive a certificate, a printed and digital... Learn about: Social Media For Customer Services, Customer Service, Reputation Management...

...The value of personalizing their interactions and developing relationships Vocal techniques that will enhance their speech and communication ability Personalized... Learn about: Sales Training, Call Centre, Customer Service...

...and Management who are serious about using Social Media to attract new business as well as keeping in contact with existing clients and setting up... Learn about: Social Media, Team Training, Social Media Blueprint...

...presentations so that they move away from predictable, jargon-filled PowerPoint slides, think about using storytelling to galvanise both your people... Learn about: Executive Presentation, Confidence Training, Effective Communication...

...Your coach helps you gain perspective and the ability to see both the wood and the trees. People rely on your skills, judgements and decisions and expect... Learn about: Communication Skills, Customer Service, Confidence Training...

...Just knowing how the media works and what they are trying to achieve is a tremendous first step towards being able to carry off these tricky situations... Learn about: Executive Presentation, Effective Communication, Confidence Training...

...A truly engaging and compelling PowerPoint Presentation has to be crafted for delivery. To this end all work on your PowerPoint Presentation should... Learn about: Negotiation Skills, Executive Presentation, Communication Skills...

...new business is a constant and never-ending process. No matter how good you and your products are, in business, you simply can't rest on past laurels... Learn about: Confidence Training, Negotiation Skills, Assertive Behaviour...

...The work concentrates on a specific presentation task, in a specific venue, to a specific audience. Most managers and executives have some experience of presenting However... Learn about: Confidence Training, Executive Presentation, Negotiation Skills...

...clear boundaries Setting and achieving team and individual goals You may have people in your company who are excellent in their jobs but when they... Learn about: Customer Service, Effective Communication, Conflict Management...

...provoking, directing or influencing others. This is the key to working out what tools best suit you personally. Tailored specifically to each group... Learn about: Effective Communication, Conflict Management, Confidence Training...

...We help them define goals and parameters that are suitable within their company's culture. You will look at: -Boundary setting -Dealing with stressful situations... Learn about: Executive Presentation, Communication Skills, Effective Communication...

...in the good sense of the word - and commands respect. Some awareness of what it is you have done and how you do it can help you to focus on building... Learn about: Effective Communication, Executive Presentation, Assertive Behaviour...

...Each team building event is created from a specific brief and is tailor-made by working closely with your company to ensure the most appropriate programme... Learn about: Assertiveness Training, Negotiation Skills, Executive Presentation...

...it was a big waste of time (unless of course, they used it to catch up on some much-needed sleep!). Companies have to have meetings, it's as simple as... Learn about: Assertive Behaviour, Negotiation Skills, Conflict Management...

...fair and know what to give away, when to make demands and how to compensate when there are difficulties. Our Influencing Skills Training gives people... Learn about: Effective Communication, Customer Service, Conflict Management...

...Interview Skills is one area where a little training can go an awfully long way, and our Interview Skills Training is the kind that can last a lifetime... Learn about: Customer Service, Interview Skills, Communication Skills...

...it's far more a summary of an on-going process rather than a process driven exercise. Which is why we call our work on appraisals: The Best Surprise Is No Surprise... Learn about: Communication Skills, Conflict Management, Effective Communication...

...within an organisation to dig deep, be honest and be creative so that our Team can advise and implement a strategy that works for the good of the company... Learn about: Conflict Management, Assertiveness Training, Communication Skills...