Customer Service inhouse City of London

...Our Customer Service programmes will give your people a ‘fair’ advantage when dealing with customers, gaining immediately usable skills which increase their confidence in creating two-way relationships, the keystone of excellent customer care. Impact Factory provides just about any kind of customer... Learn about: Office IT, Customer Service, Influencing Skills...

...the people to whom they present. Speak to us about a tailored Storytelling programme and who knows….you may live happily ever after as well... Learn about: Customer Service, Executive Presentation, Ms PowerPoint...

...you to continually "come up with the goods". As a matter of course, you are called upon to: Give keynote speeches Chair crucial meetings Develop vision... Learn about: Effective Communication, Assertiveness Training, Communication Skills...

...and come out looking good. If you feel confident that you can handle any attempt, by whichever media, to wrong-foot you, you are more likely to project... Learn about: Communication Skills, Customer Service, Conflict Management...

...to support the creation of a dynamic presentation and not a predictable slide show. This is an excellent starting point for communicating ideas and information to other people... Learn about: Confidence Training, Conflict Management, Communication Skills...

...If you're fortunate, you may have customers or potential customers clamouring at your door. Most of the time, though, most of us have to go out and sell or pitch for business... Learn about: Communication Skills, Confidence Training, Assertiveness Training...

...when you are called upon, you will want to be not just adequate, you will want to be brilliant, inspiring, charismatic, memorable and confident... Learn about: Effective Communication, Confidence Training, Customer Service...

...promoted to the next rung up seem to lose that excellence and end up being less than great managers... Learn about: Assertive Behaviour, Negotiation Skills, Assertiveness Training...

...Personal Impact Training Programmes are designed to help delegates change their effect on those around them by making simple changes in behaviour. There... Learn about: Conflict Management, Confidence Training, Assertive Behaviour...

...Retaining objectivity in the face of someone else's emotions -How to present difficulties and problems without dumping -Guiding someone to a solution... Learn about: Executive Presentation, Communication Skills, Effective Communication...

...reputation you want and the respect you deserve. Being a senior manager means you have been recognised as someone who can fulfil your organisation's vision and values... Learn about: Customer Service, Executive Presentation, Confidence Training...

...Tailored specifically to each group our Team Building Programmes are designed to help create and nurture successful, professional, productive and happy teams... Learn about: Team Training, Effective Communication, Communication Skills...

...If you're not having meetings, then you're probably not communicating very well with your people. If you are running meetings that bog down in sludge... Learn about: Executive Presentation, Effective Communication, Negotiation Skills...

...understanding of the dynamics of influencing people. There may be groups of people in your company who need to gain more understanding in how to adapt... Learn about: Influencing Skills, Assertiveness Training, Assertive Behaviour...

...Our interview skills training will help you get to grips with your anxiety so you can actually enjoy the interview process and present yourself in the best possible light... Learn about: Assertive Behaviour, Interview Skills, Confidence Training...

...Performance Appraisals - Performance Management Our Performance Management Training can be tailored as in-house programmes to address specific issues within your own company... Learn about: Effective Communication, Assertive Behaviour, Executive Presentation...

...and the people in it. We say that the true skill of consultancy is to be bold, but not cut-throat; authentic without being mercenary. It could be teams not working well together... Learn about: Team Training, Assertive Behaviour, Assertiveness Training...

...delegates become more successful at running every kind of project... Learn about: Executive Presentation, Confidence Training, Communication Skills...

...The whole media industry is set up to Get the Story and if you want to have some say in how that story comes over, you'd better be prepared to put in... Learn about: Assertive Behaviour, Negotiation Skills, Conflict Management...

...Dramatically Different combines the skills, professionalism and insights of our highly trained facilitators with the flexible, creative abilities of... Learn about: Communication Skills, Personal Impact, Theatre Studies...