Customer Service inhouse City of London

...Our Customer Service programmes will give your people a ‘fair’ advantage when dealing with customers, gaining immediately usable skills which increase their confidence in creating two-way relationships, the keystone of excellent customer care. Impact Factory provides just about any kind of customer... Learn about: Customer Retention, Delegating Skills, Team Training...

...the people to whom they present. Speak to us about a tailored Storytelling programme and who knows….you may live happily ever after as well... Learn about: Ms PowerPoint, Executive Presentation, Customer Service...

...you to continually "come up with the goods". As a matter of course, you are called upon to: Give keynote speeches Chair crucial meetings Develop vision... Learn about: Confidence Training, Customer Service, Communication Skills...

...and come out looking good. If you feel confident that you can handle any attempt, by whichever media, to wrong-foot you, you are more likely to project... Learn about: Customer Service, Communication Skills, Effective Communication...

...to support the creation of a dynamic presentation and not a predictable slide show. This is an excellent starting point for communicating ideas and information to other people... Learn about: Customer Service, Effective Communication, Communication Skills...

...If you're fortunate, you may have customers or potential customers clamouring at your door. Most of the time, though, most of us have to go out and sell or pitch for business... Learn about: Negotiation Skills, Customer Service, Confidence Training...

...when you are called upon, you will want to be not just adequate, you will want to be brilliant, inspiring, charismatic, memorable and confident... Learn about: Customer Service, Negotiation Skills, Communication Skills...

...promoted to the next rung up seem to lose that excellence and end up being less than great managers... Learn about: Communication Skills, Negotiation Skills, Conflict Management...

...Personal Impact Training Programmes are designed to help delegates change their effect on those around them by making simple changes in behaviour. There... Learn about: Assertiveness Training, Conflict Management, Communication Skills...

...Retaining objectivity in the face of someone else's emotions -How to present difficulties and problems without dumping -Guiding someone to a solution... Learn about: Confidence Training, Executive Presentation, Conflict Management...

...reputation you want and the respect you deserve. Being a senior manager means you have been recognised as someone who can fulfil your organisation's vision and values... Learn about: Confidence Training, Effective Communication, Communication Skills...

...Tailored specifically to each group our Team Building Programmes are designed to help create and nurture successful, professional, productive and happy teams... Learn about: Conflict Management, Team Building, Communication Skills...

...If you're not having meetings, then you're probably not communicating very well with your people. If you are running meetings that bog down in sludge... Learn about: Assertive Behaviour, Conflict Management, Negotiation Skills...

...understanding of the dynamics of influencing people. There may be groups of people in your company who need to gain more understanding in how to adapt... Learn about: Assertiveness Training, Negotiation Skills, Communication Skills...

...Our interview skills training will help you get to grips with your anxiety so you can actually enjoy the interview process and present yourself in the best possible light... Learn about: Customer Service, Assertiveness Training, Confidence Training...

...Performance Appraisals - Performance Management Our Performance Management Training can be tailored as in-house programmes to address specific issues within your own company... Learn about: Performance Management, Conflict Management, Confidence Training...

...and the people in it. We say that the true skill of consultancy is to be bold, but not cut-throat; authentic without being mercenary. It could be teams not working well together... Learn about: Executive Presentation, Communication Training, Communication Skills...

...delegates become more successful at running every kind of project... Learn about: Assertive Behaviour, IT Project Management, Project Management...

...The whole media industry is set up to Get the Story and if you want to have some say in how that story comes over, you'd better be prepared to put in... Learn about: Communication Skills, Conflict Management, Assertiveness Training...

...Dramatically Different combines the skills, professionalism and insights of our highly trained facilitators with the flexible, creative abilities of... Learn about: Customer Service, Personal Development, Effective Communication...