Customer Service inhouse City of London

...Our Customer Service programmes will give your people a ‘fair’ advantage when dealing with customers, gaining immediately usable skills which increase their confidence in creating two-way relationships, the keystone of excellent customer care. Impact Factory provides just about any kind of customer... Learn about: Ms Office, Customer Service, Assertiveness Training...

...the people to whom they present. Speak to us about a tailored Storytelling programme and who knows….you may live happily ever after as well... Learn about: Conflict Management, Communication Skills, Executive Presentation...

...you to continually "come up with the goods". As a matter of course, you are called upon to: Give keynote speeches Chair crucial meetings Develop vision... Learn about: Effective Communication, Conflict Management, Assertiveness Training...

...and come out looking good. If you feel confident that you can handle any attempt, by whichever media, to wrong-foot you, you are more likely to project... Learn about: Communication Skills, Customer Service, Confidence Training...

...to support the creation of a dynamic presentation and not a predictable slide show. This is an excellent starting point for communicating ideas and information to other people... Learn about: Effective Communication, PowerPoint Presentation, Confidence Training...

...If you're fortunate, you may have customers or potential customers clamouring at your door. Most of the time, though, most of us have to go out and sell or pitch for business... Learn about: Conflict Management, Assertiveness Training, Effective Communication...

...when you are called upon, you will want to be not just adequate, you will want to be brilliant, inspiring, charismatic, memorable and confident... Learn about: Effective Communication, Communication Skills, Customer Service...

...promoted to the next rung up seem to lose that excellence and end up being less than great managers... Learn about: Assertive Behaviour, Communication Skills, Confidence Training...

...Personal Impact Training Programmes are designed to help delegates change their effect on those around them by making simple changes in behaviour. There... Learn about: Confidence Training, Effective Communication, Executive Presentation...

...Retaining objectivity in the face of someone else's emotions -How to present difficulties and problems without dumping -Guiding someone to a solution... Learn about: Confidence Training, Executive Presentation, Communication Training...

...reputation you want and the respect you deserve. Being a senior manager means you have been recognised as someone who can fulfil your organisation's vision and values... Learn about: Negotiation Skills, Assertiveness Training, Effective Communication...

...Tailored specifically to each group our Team Building Programmes are designed to help create and nurture successful, professional, productive and happy teams... Learn about: Team Building, Team Training, Conflict Management...

...If you're not having meetings, then you're probably not communicating very well with your people. If you are running meetings that bog down in sludge... Learn about: Effective Communication, Customer Service, Executive Presentation...

...understanding of the dynamics of influencing people. There may be groups of people in your company who need to gain more understanding in how to adapt... Learn about: Confidence Training, Negotiation Skills, Executive Presentation...

...Our interview skills training will help you get to grips with your anxiety so you can actually enjoy the interview process and present yourself in the best possible light... Learn about: Conflict Management, Confidence Training, Communication Skills...

...Performance Appraisals - Performance Management Our Performance Management Training can be tailored as in-house programmes to address specific issues within your own company... Learn about: Negotiation Skills, Executive Presentation, Conflict Management...

...and the people in it. We say that the true skill of consultancy is to be bold, but not cut-throat; authentic without being mercenary. It could be teams not working well together... Learn about: Communication Training, Effective Communication, Team Training...

...delegates become more successful at running every kind of project... Learn about: Project Management, Customer Service, Effective Communication...

...The whole media industry is set up to Get the Story and if you want to have some say in how that story comes over, you'd better be prepared to put in... Learn about: Customer Service, Negotiation Skills, Communication Skills...

...Dramatically Different combines the skills, professionalism and insights of our highly trained facilitators with the flexible, creative abilities of... Learn about: Customer Service, Change Management, Personal Development...