Secretarial inhouse

...or part time tuition, during office hours, weekday evenings or on a Saturday. If you are already a receptionist, in customer service or an administrator...

...Appropriate language Fact and opinion Full course handout provided...

...reports Completing accident and incident forms Trainees will complete records and reports in a variety of formats...

...both customers and colleagues • You enjoy organising and sorting paperwork • You could see yourself working as part of a team or individually • You enjoy...

...Course Content Business & Administration has a crucial role to play in every organisation, therefore this is a very valuable apprenticeship for both...

...The telephone response is very often the first impression a potential customer has of your business. It is therefore essential that your team is aware...

...they portray whilst involved in telephone communication Prerequisites No previous knowledge is required. Objectives Delegates will be able...

...as a tedious and difficult task. Badly written documents with poor presentation will fail to communicate essential information, and cause confusion and mistakes...

...to write reports or review reports for other people This course would be suitable for anyone who needs to write reports or review reports for other people...

...including: emails, letters, executive summaries, reports, business plans and business proposals. Aimed at anybody writing business documents...

...This course is designed for those who are experienced at minute taking or those who take minutes at senior management or board level. Minute Taking (Advanced)...

...down of minutes of meetings. Minutes & Agendas - 1 Day Workshop Suitable For: Anyone involved in the preparation of agendas and taking down of minutes of meetings...

...styles & methods of minute taking To understand the different types of meetings, the different types of minutes and their purpose Modules: The role... Learn about: Skills Communication, Organisational Change, Minute Taking...

...or even whether they understand the content and background of the topics under discussion! This often results in high anxiety for the note-taker...

...Anyone who needs to use a keyboard and types regularly. Requirements: You need no previous experience of using a keyboard. Aim: By the end of the course...

...Suitable for: People who want to build effectiveness, confidence, capability and develop smarter ways of working. People who want to build effectiveness...

...wish to receive recognition for their Front Office experience This NVQ is designed for those people who: are involved in Front Office as their primary...

...the report to influence or persuade others. This course will develop the skills required to produce both formal and informal reports in a structured and professional style...

...Pitman Training Certificate. Suitable for: Those wishing to learn audio transcription skills. The course is also suitable for students who wish to...

...So much of the smooth running of an organisation, both internal and customer-facing, depends on clarity of communication. These exciting sessions focus...