Insight into Customer Care

The Marketing Menu

Course

Distance

£ 79 + VAT

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Description

  • Type

    Course

  • Methodology

    Distance Learning

  • Duration

    6 Days

This course has been designed to help you develop the vital skills to offer positive Customer Care for any business. With this knowledge, you will be able to deal with customers effectively, maximise their potential, and exceed their expectations.

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Course programme

Insight into Customer Care

The course comprises six Units, with exercises, hints and tips, and lots of practical information, gained from our 25 years' experience in marketing and training, to help you learn Course content/syllabus:
· How to make customers feel appreciated
· How to understand your own organization
· Why you need to present a consistent professional image
· Communication techniques
· When you have to say, "No"
· What you need to know to solve customers' problems
· Interpersonal skills to help you deal with difficult customers
· Assertiveness techniques which help you retain your self-esteem.

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Insight into Customer Care

£ 79 + VAT

The best Other Sales courses

See all

See all