IT Training Solutions Limited courses

...customer Helping other difficult customers Managing a difficult call The rewards of good service Dealing with Stress Understanding stress Evaluating individual...

...Managing change using facilitation Internal communications The role of internal communications The message Different approaches Evaluating its effectiveness...

...Prerequisites No previous knowledge is required Objectives Delegates will be able to : Understand what is important to them and drives them as an individual...

...at our training room or at an independent location, convenient to you Whats Included Comprehensive colour course manual and exercises Lunch...

...(When at our training venue) Refreshments (When at our training venue) Relaxed refreshment area at our training room Course Content Website Frames Framesets...

...creating insert tools Editing records Populating a form from a recordset Live objects: an update page Deleting records Performing the delete on one...

...per computer 12 Months telephone and email support Lunch (When at our training venue) Refreshments (When at our training venue) Relaxed refreshment...

...feel appreciated staff turnover decreases. Appraisals which are planned, structured and implemented effectively allow managers to improve communications...

...and the responsibility for achieving those tasks. Course Overview Too many people use delegation as a way of offloading routine tasks which they don't...

...The benefits of getting it right First Steps What is the format of the event? What is the target market? Are you charging for the event or is it complimentary?...

...Use sum, average, count, min and max on a range of numbers to speed up basic calculation. Follow on Courses Excel 2007 Level 2 Excel 2007 Level 3 Excel...

...skills necessary to create templates, sort and filter data, import Course Overview In Microsoft Office Excel 2007 Level 1, delegates created...

...we recommended that you have attended the Excel 2007 Level 1 and 2 courses or have equivalent knowledge. Objectives Delegates will be able...

...Prerequisites A basic knowledge of Word, Excel and PowerPoint are essential. Objectives Delegates will be able to : At the end of the course delegates...

...Prerequisites Previous use of a keyboard and mouse is assumed for this course. Delegates should have some working knowledge of using a Windows based...

...repetitive tasks and display spreadsheet data in more visually effective ways. Delegates will use Excel to streamline and enhance spreadsheets with templates...

...(When at our training venue) Relaxed refreshment area at our training room Course Content Lesson 1 : Outlining Using the outline symbol Removing the outline...

...from one sheet to another or around the same sheet Deleting a pivot table Connecting to an External Source Sorting and Filtering Drilling down into a summary...

...Be a good listener Listening with your eyes Getting to the source Handling Difficult Situations The person trying to dominate The person who says nothing...

...ideal environment for a perpetrator, learn how to avoid risky situations and demonstrate methods of protecting themselves. Whats Included Comprehensive...