KSL Training courses

...Programme Topics Principles of successful meetings Using agendas and managing group energy Preparing for an effective meeting Establishing ground rules...

...Suitable for: Customer care or customer service staff including departmental managers responsible for managing client relationships. Customer care or customer...

...and selection of new staff members Course review: Learn competency based interviewing skills to make a concise and objective assessment of a candidate's...

...Course Objectives To provide participants with the skills and knowledge necessary to deliver effective customer service to internal and external customers...

...Saying no assertively and sticking to it! Responding to criticism Rights & beliefs Using assertiveness to give feedback Demonstrating being assertive Action...

...• The trainer will introduce the sales process and the underlying skills and techniques • There will be lots of individual and small group exercises to...

...Breathing exercises - Visualisation exercises - Relaxation techniques - Thought stopping techniques to tackle negative thought patterns • Personal ‘Stress...

...of your contacts Developing existing contacts Asking for referrals Networking action plans Removing the mental barriers to networking Working the...

...the sales process and underlying selling skills and behaviour. This course is ideal for experts and professionals who are moving into a role that involves...

...To develop a work breakdown structure for projects and plan project tasks to establish time frames and ensure deadlines are met. Suitable for individuals...

...how your preferences influence your overall team interactions • Identify how to balance and utilise the whole team to increase the effectiveness of team...

...and gain insights into other Belbin Team Roles within a team. You can then use this information to consider how best to apply your learning to building...