KSL Training courses

...to conduct effective meetings. The course focuses on how to improve the planning of meetings and aims to increase your skill in running and chairing successful meetings...

...covering all aspects of dealing effectively with customer complaints, including complaint management techniques and improving client rapport and empathy...

...and selection of new staff members Course review: Learn competency based interviewing skills to make a concise and objective assessment of a candidate's...

...tomorrow, next week, next month Production of individual action plan Methods Trainer presentation and input Group discussion Questionnaires Individual...

...across and to enable participants to communicate more effectively using assertive behaviour techniques. Programme Topics: • Benefits of assertiveness...

...Course Objectives: By the end of this course participants will be understand the psychology and principles of effective selling and will be able to follow...

...Programme Topics What is stress? What causes stress? Symptoms of stress - personal Symptoms of stress - organisational Stress in the short and long...

...of your contacts Developing existing contacts Asking for referrals Networking action plans Removing the mental barriers to networking Working the...

...Identify what triggers to look for in order to spot opportunities. Present products and services in terms of benefits. Take action to progress the...

...and techniques in managing projects Project Management Techniques Course Synopsis In this project management training course (run in-company)...

...and utilise the whole team to increase the effectiveness of team communications and decision-making. Suitable for those wishing to gain an appreciation...

...a compelling vision • Creating a team charter • Team roles and achieving a balanced high performing team • Team development stages • Influencing team development Methods...