KSL Training courses

...Role of the chairperson in planning and running meetings Facilitating discussion as chair of the meeting Managing participation during an effective meeting...

...covering all aspects of dealing effectively with customer complaints, including complaint management techniques and improving client rapport and empathy...

...core skills useful to the hiring role. The techniques improve the recruitmanet and selection process and add structure and relevance to the interview...

...1 Day Delegate No: Min: 4 Max: 12 Target Audience: • For individuals who are responsible for remaining professional and providing excellent customer service...

...• Developing assertiveness skills • Techniques for building your confidence • Handling conflict situations • Action planning Methods: • Trainer presentation...

...selling in a practical and interactive way. Target Audience This course provides in-company training for individuals who are new to selling or have had no previous sales training...

...and use of stress test cards to assess current level of stress • Techniques for stress management - Review of current stress management techniques being...

...Suitable for individuals wanting to develop their skills, confidence and strategy for networking to win business. For individuals wanting to develop their skills...

...for in order to spot opportunities Encourage you to present products and services in terms of benefits Empower you to take appropriate actions to progress...

...• To be able to identify the main roles and responsibilities throughout a project life cycle. • To develop a work breakdown structure for projects and...

...insights into how each team member prefers to communicate and make decisions Identify how your preferences influence your overall team interactions Identify...

...you will learn what a high performance team looks like, the steps to take to create effective work teams, strategies for effective team building...