LEVEL 2 HOTEL MANAGEMENT DIPLOMA

Clear, Concise Modules

If you have dreams of working in the hospitality sector in a highly respectable hotel management position, you can move towards achieving your goal with this comprehensive course. In less than 10 hours, you can work through the 23 different modules which cover all manner of relevant subjects, from customer relations and telephone skills to front desk management and leadership. With each module taking between 15 and 30 minutes to complete, students can pick up and put down the courseware as and when it suits their individual needs.

KEY LEARNING POINTS

As there are no entry requirements for the Hotel Management Diploma, it is possible for anyone to sign up to this course. However, it would be best suited to individuals who wish to embark on a career in hotel management, particularly those who are already part of the hospitality industry.

• Learn more about the role of a hotel manager, from the basics to the more advanced skills required.
• Understand how to manage the front desk, and what sort of person needs to be hired to staff it.
• Get to grips with some of the main services that a hotel offers, and the importance of housekeeping to ensure these services are executed to a high standard.
• Understand the importance of personal appearance, and what skills and traits are required to be a successful, respected hotel manager.
• Identify some of the key terms that you’ll use during your time in the hotel industry.
• Recognise the types of customers you will meet day-to-day, and how to build a rapport to ensure their needs are met.
• Gain some valuable training in leadership and communication, to ensure you can engage with both staff and customer.
• Learn about some of the check-in and check-out procedures you may have to deal with in a real-life scenario.
• Understand more about some of the paperwork a hotel manager has to complete as part of their job responsibilities.