Level 4 Diploma in Customer Service

Effective Customer Service is the backbone of every business as it provides the businesses a long-standing viability to operate. Besides, the importance of customer service for businesses, the discipline is also responsible for providing a number of career opportunities to new learners. Inspire London College has deliberately designed this Level 4 Diploma in Customer Services for the individuals and for businesses to identify the importance of customer service and its different aspects.

The course aims to introduce the learners with extensive knowledge of customer service and develops the key skills that are unavoidable for effective customer service. The course facilitates the learners to develop new skills and knowledge areas that will help them to understand the different types of customers, their needs and expectations. The course also discusses the needs of customer service strategy and role of communication in customer service. Diploma in Customer Service specifically focuses to develop the knowledge and key skills regarding the training and development, dealing with difficult customers, complaint handling process and taking feedbacks from the customers.

Inspire London College’s management and teaching staff will be there for your assistance for 24 hours a day and 7 days in a week. After enrolling for this course you will get access to our Virtual Learning Environment (VLE) /Moodle and all the study materials and assessments will be available /Moodle.