Listening to Your Customers

Oxford Applied Training - Business Courses

Training

Inhouse

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Description

  • Type

    Training

  • Methodology

    Inhouse

  • Start date

    Different dates available

Learn how to effectively listen to your customers to meet their individual needs. Ask for more information through Emagister's website!

Facilities

Location

Start date

Inhouse

Start date

Different dates availableEnrolment now open

About this course


This individual module belongs to the following bundle: Customer Service Basics. That is why this course can be taught as an individual module or as part of a bundle.

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Course programme

Communication is an essential skill for anyone to have, and listening is an essential component of communication. When we listen well to others, we hear what was said and get key information. We show the person that he or she is valuable, and that what the person has to say is important. Of course, all of this is especially important when interacting with our customers.

The better you listen to your customers, the more likely they will communicate with you, share their experiences with your products or services, as well as help you understand what’s required to keep them as customers for the long-term.

By completing this course, you will:

  • Know how to strengthen your ability to listen to your customers

    • See related categories

    Listening to Your Customers

    £ 5 VAT inc.

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