Love your customers

The aim
To learn how to deliver outstanding customer service.


About the programme
Hollywood celebrity John O'Hurley is as much as part of business as he is show business. A spokesman and voice for countless companies throughout the years, he is one of the top corporate motivational speakers in US. The companies in which John is an investor are highly customer service-related.
Programme 1: Love Your Customers
Love Your Customers demonstrates that in whatever line of work, customer service is a direct extension of the way both you and your company are viewed by the customer. This insightful programme reminds us that there are no small parts only small choices we make about how to treat our customers. In the end, the role we play is always our choice. It's a funny and memorable programme with a simple and a universal message.

Programme 2: Love Your Difficult Customers
John O'Hurley has certainly seen unhappy customers and knows that trying to satisfy one can be frustrating and difficult for even the most skilled service person. But all problems are solvable. Not only can you satisfy an angry customer, but also, if handled correctly, you can turn an angry customer into a loyal champion for your company! In this separate 11-minute programme, John O'Hurley provides you with four simple steps to help you provide great service to difficult customers:

1. Take Responsibility: Remember that YOU are the company
2. Listen and Confirm: Be sure that you understand their needs
3. Empathise: Let them know you appreciate how they feel
4. Provide Options: Empower your customer with options so that an agreeable solution can be reached


The key outcomes
-Provide first-class customer service
-Benefit from greater customer loyalty
-Learn to handle the most difficult customer


Programme includes:
DVD (includes bothLove Your Customers28 mins andLove Your Difficult Customers11 mins)
1 Action Guide forLove Your Customers
1 Action Guide forLove Your Difficult Customers
10 Pocket Reminder Cards forLove Your Customers
10 Pocket Reminder Cards forLove Your Difficult Customers


Information:
Produced by Enterprise Media.