Making Projects Work

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1. Introduction Situation Overview Workshop Logistics Workshop Materials

How to Get the Most Out of This

Workshop

About this Guide Foundation Skills Workshop Content

Personal Learning Objectives

2. Connected Listening

Purpose

Baseline Considerations Key Terms Definitions

When do we need to use connected

listening?

Common Deficiencies and Problems in

Conversations

Connected Listening

The Process of Listening, Dialogue

Creation, & Problem Definition Practice Instructions for Connected

Listening

3. Contracting for Commitment

Purpose

Key Terms Definitions When do we need

Common Deficiencies and

Problems with Negotiating and Contracting

Negotiation Considerations Key Elements in Developing

Commitment

Negotiation Principles How Do You Do It?

Apply – Practice Instructions

Soliciting Feedback

4. Influence through Selling Ideas

Purpose

Baseline Considerations

When do we need to influence? What Is It?

Opening Line SOCR

Simulation: Influencing an

individual

Influencing a Group

5. The Art of Managing

Resistance

Purpose

Baseline Considerations Definitions

What Really Happens?

contracts/commitments?

Analyze Resistance Tool – ART

Apply – Practice Instructions for the

Analysis Resistance Tool

Purpose/ Process

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6. Group Facilitation

Purpose

Baseline Considerations

Preparing for a Facilitation

Summary of GARP Questions

Meeting Facilitation Design Worksheet Facilitating for Commitment

7. Process Start-Up

Purpose

When do we need to use the Process

Start Up Matrix?

What is it?

Using the Process Start-Up Matrix How do we get started? Apply

8. Scope Facilitation Technique

Purpose

Baseline Considerations Key Terms Definitions What is it?

Scope Facilitation Steps Apply

9. Stakeholder Mapping and Analysis

Purpose

Baseline Considerations When do we need to use? What is it?

How to steps

10. Force Field Analysis

Purpose

Baseline Considerations Human impact conditions

When do we need to use Force Field

Analysis?

Project Characteristics

Three Approaches to Facilitation Force Field Analysis