Managing Staff for Better Performance

MODULE 1: Leadership versus Management

Topics covered:

• Adairs Top Leadership Qualities
• Action Centred Leadership
• Management Styles

MODULE 2: Giving Feedback

Topics covered:

• Receiving Feedback
• Assertiveness, Aggressiveness And Passivity
• Assertiveness - The 3 Steps
• Assertiveness And Feedback Exercise

MODULE 3: Setting S.M.A.R.T. Objectives

Topics covered:

• Measurability of Objectives
• Defining Standards Exercise

MODULE 4: Performance Management

Topics covered:

• Skill / Will Matrix
• Applying the Skill/Will Matrix
• Managing Poorer Performance
• Overcoming Performance Blockages

MODULE 5: Managing Poor Performance

Topics covered:

• Performance Counselling Meeting
• Performance Counselling Meeting: Preparation
• Undertaking The Performance Counselling Meeting
• Performance Counselling Meeting Process
• Exercise: Friday the 13th !