Courses in Manchester

...Lunch 13.45-14.45: Inspiring our colleagues and employer. How can we get everyone involved? Case studies. Can we do what they do? 14.45-15... Learn about: Customer Service, Customer Manager, Customer relationship...

...Leisure and Hospitality Industry - Timetable 9.30-10.00: Coffee and Intro. What makes customer service amazing? 10.00-10.30: The essentials of advanced... Learn about: Customer Service Skills, Tourism Hospitality, Customer relationship...

...focused and fun! At the end of the day each participant will have acquired further facilitation skills, learned how to prepare and execute a professional... Learn about: Time management, Customer satisfaction, Customer Service...

...and ineffective listening including:Clarifying questions Probing questions Summarising Labelling behaviour) 15:15 - 15:30 Coffee break 15:30... Learn about: Team Bonding, Listening Skills, Communication Training...

...Ways to improve their handling of a variety of negotiation challenges. Guidance on how to choose the best tactics in various situations with concentration on the objective... Learn about: Listening Skills, Time management, Sales Training...

...are required to give as part of their job and should last no longer than 12 minutes. Feedback and discussion on importance of clear objectives and outcomes)... Learn about: Marketing Strategy, Communication Skills, Marketing Communications...

...This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate... Learn about: Customer satisfaction, Customer Care, Customer Relationship Management...

...This course encourages attendees to self-assess by reflecting honestly on their performance, what they do well, what they do less well and how to ask... Learn about: Purpose of Appraisals, Performance Management, Marketing Processes...

...A clear understanding of what is required and how to plan and conduct effective appraisal meetings. How to motivate employees and ensure they realise their true potential... Learn about: Sales Techniques, Marketing Communications, Performance Management...

...dealing with challenge to authority and aggression; dealing with difficult people and poor performance.) 11:30 - 13:00 Obtaining Results; Developing Inter-Personal... Learn about: Confidence Training, Assertion Training, Business management...

...The course then moves to areas which are most likely to be used frequently by delegates: How to work out cost and profit, how to plan and measure budgets... Learn about: Profit and Cost, Financial Training, Financial Data...

...relationships An understanding of how to set clear communication objectives How to plan internal and external communication Business Skills for Administrators... Learn about: Works styles, Data Protection, Organisational Skills...

...control methods and techniques. It aims to enable managers to be more effective in ensuring their customers meet their commitments to pay regularly and on... Learn about: Credit Control, Written communications, Credit Rating...

...how their negotiations affect the financial performance of their company. Understanding how costs may vary with sales Understanding cash flow forecasts... Learn about: Fundamentals of costing, Ratios and measures, Financial Training...

...planning, target setting, measurements. The importance of the year-end activities: accruals and reserves. The importance of Expense Control)... Learn about: Financial Training, Financial Reports, Financial implications...

...importance of cash flow) 14:30 - 16:30 Evaluation Techniques (Liquidity, efficiency, risk, profitability, ratio analysis, limitations of ratios)... Learn about: Profit and Loss and Balance Sheet, Accounting Issues, Balance Sheet...

...This interactive training course ensures that delegates know how buying can contribute and when to apply a range of buying techniques. The course helps... Learn about: Communication Skills, Closing techniques, Strategic partners...

...to those that were not. The second shows you the fastest and most risk avoiding route to becoming wealthy, focusing on selling for a capital gain... Learn about: Increasing Returns, Profitable Business, IT risk...

...An understanding of basic product costing Managing Budgets - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 Glossary of Terms... Learn about: Business to plan, Business Strategy...

...Half Day (pm) - Timetable 13:20 - 13:30 Introduction & Course Objectives 13:30 - 14.15 Accounting issues and interpreting the Profit and Loss and Balance Sheet 14:15... Learn about: Cash Flow, Balance Sheet, Profit and Loss...