Courses in Manchester

...utilise this to your customers delight How to develop an awareness of competitors and how to use this to improve your own service Using current case studies... Learn about: Customer Retention Strategy, Customer satisfaction, Customer Manager...

...and how that can be applied to the leisure industry Recognise and develop selling skills to promote our services Feedback forms. What works?... Learn about: Tourism Hospitality, Customer satisfaction, Tourism management...

...After each event the facilitator will receive feedback from the other participants and the tutor on their performance.This continues for the remainder... Learn about: Sales Training, Customer Care, Customer Retention Strategy...

...Lacking the ability to concentrate. An inability to let go of a specific point and spending most of their time thinking about what they want to say rather... Learn about: Communication Skills, Team Leadership, Counselling Psychology...

...relate to the various social styles. Ways to secure and consolidate agreements. This course suits Anyone who has to negotiate effectively, in internal... Learn about: Listening Skills, Sales Techniques, Negotiation Skills...

...and the suitability for the audience. You will look at the audiences needs and the outcomes required from the presentation. The aim is to encourage... Learn about: Communication Skills, Communications Planning, Marketing Strategy...

...This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate... Learn about: Customer Manager, Customer Relationship Management, Sales Techniques...

...This course encourages attendees to self-assess by reflecting honestly on their performance, what they do well, what they do less well and how to ask... Learn about: Marketing Strategy, Marketing Tools, Purpose of Appraisals...

...Improvement Plan (Using self analysis to identify personal development areas and creating a plan to deliver results.) 16:30 - 17:00 Summary... Learn about: Marketing Processes, Sales Training, Marketing Tools...

...(What is assertiveness? Why is assertiveness essential to business success? How we influence and how this affects our role in the company.) 10:00... Learn about: Confidence Training, Business management, Assertiveness Training...

...a practical knowledge of finance which will help them make more informed decision and be conversant with areas of financial theory which can be used in their daily activities... Learn about: Business Ratios, Business context, Financial Data...

...relationships An understanding of how to set clear communication objectives How to plan internal and external communication Business Skills for Administrators... Learn about: Business skills, Health & Safety quiz, Routine planning...

...Delegates can either join our public course dates (limited to a maximum of 10) or you can arrange a 1-2-1 or a session just for a group of your colleagues... Learn about: Credit Rating, Customer Sanctions, Credit Control...

...Timetable 9.30 –9.45 Coffee & course objectives 9.45 –10.30 What information is needed: time frame format accuracy 10.30 –11.15 Reading your profit and... Learn about: Sales Training, Financial Training, Profit and Loss Account...

...14.45 – 15.00 Tea 15.00 – 15.45 Budgeting, Costing & Planning (Planning a budget. Monitoring and controlling a budget. Plans against actual... Learn about: Finance Department, Financial Terminology, Cash Flow Statement...

...credit, procurement or other business decisions. An understanding of the purpose and content of the three financial statements and how they relate to one another... Learn about: Profit and Loss and Balance Sheet, Accounting Issues, Financial Training...

...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11:00 Communication Skills (The clues that point to the integrity of the seller. What skills... Learn about: Negotiation Skills, Communication Skills, Strategic partners...

...14:15 - 15:00 The 20 Golden Rules 15:00 - 15:30 Reducing Risk, Increasing Returns 15:30 - 16:00 Branding to Increase Value and Customers. 16:00... Learn about: Profitable Business, Increasing Returns, Reducing Risk...

...This managing budgets course suits anybody that has a need to understand the basic premise of budgeting. Too frequently in business we ignore the value... Learn about: Business to plan, Business Strategy...

...16:00 Costing, pricing, break-even 16:00 – 16:45 Investment appraisal – discounted cash flow 16:45 -Summary & Action Plans Agreed... Learn about: Profit and Loss, Financial measurements, Cash Flow...