Courses in Manchester

...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. Understand... Learn about: Customer Care, Customer satisfaction, Customer Retention Strategy...

...Leisure and Hospitality Industry - Timetable 9.30-10.00: Coffee and Intro. What makes customer service amazing? 10.00-10.30: The essentials of advanced... Learn about: Customer satisfaction, Customer Retention Strategy, Tourism Marketing...

...may include some/all of the following: Understanding of what a facilitator does and crucially what they do not do Develop and design an event that... Learn about: Facilitation Skills, Problem Solving, Time management...

...than listen to the speaker. This one-day course addresses all of these and provides you with the skills, knowledge and attitudes to become a skilled listener... Learn about: Listening techniques, Communication Skills, Relationship Building...

...relate to the various social styles. Ways to secure and consolidate agreements. This course suits Anyone who has to negotiate effectively, in internal... Learn about: Sales Techniques, Sales Training, Communication Skills...

...are required to give as part of their job and should last no longer than 12 minutes. Feedback and discussion on importance of clear objectives and outcomes)... Learn about: Time management, Communications Planning, Marketing Communications...

...they prefer in different situations and the results are analysed, highlighting delegates' strengths and weaknesses. Role-plays are devised and practised... Learn about: Sales Training, Customer relationship, Sales Techniques...

...10.45 - 11.45 The Process (The appraisal cycle, the timetable, the pre-appraisal meeting, attitudes, what can and cannot be achieved in an appraisal)... Learn about: Marketing Tools, Sales Training, Sales Techniques...

...plan that provides the manager and the individual with logical steps to deliver the mutually agreed objectives. Appraising Performance Effectively... Learn about: Appraising PERFORMANCE, Time management, Marketing Strategy...

...Assertiveness & Building Personal Confidence - Timetable 09.30 - 09.45 Coffee and Course Objectives 09:45 - 10:00 Defining Assertiveness... Learn about: Confidence Training, Assertive Behaviour, Assertion Training...

...The course then moves to areas which are most likely to be used frequently by delegates: How to work out cost and profit, how to plan and measure budgets... Learn about: Financial Reports, Business context, Profit and Cost...

...delegated or eradicated An understanding of the Data Protection Act and Health and Safety Issues An understanding of how behaviour affects good working... Learn about: Business skills, Organisational Skills, Works styles...

...control methods and techniques. It aims to enable managers to be more effective in ensuring their customers meet their commitments to pay regularly and on... Learn about: Customer Sanctions, Credit Rating, Communications Planning...

...and measures of performance 14.30 –15.30 Managing working capital stock management debtors and credit management creditors and other payments 15.30 –16.15... Learn about: Fundamentals of costing, Sales Training, Loss Account...

...Many business decisions are made which are based on, or have a major impact on, the finances. The aim of this one-day course is to provide managers... Learn about: Financial implications, Cash Flow Statement, Financial Reports...

...It is intended for professionals who have little or no training in finance and who use company accounts and publicly available financial information to aid marketing... Learn about: Cash Flow, Accounting Issues, Balance Sheet...

...The course helps to eliminate the fear and uncertainty for the Professional Buyer, allowing delegates to contribute profitability to the organisation... Learn about: Communication Skills, Strategic partners, Closing techniques...

...14:15 - 15:00 The 20 Golden Rules 15:00 - 15:30 Reducing Risk, Increasing Returns 15:30 - 16:00 Branding to Increase Value and Customers. 16:00... Learn about: IT risk, Profitable Business, Reducing Risk...

...implement and control budgets? Looking at Business Strategy) 11:15 -11:30 Coffee Break 11:30 - 12:15 Product Costing (Looking at examples of Product Costing... Learn about: Business Strategy, Business to plan...

...It is intended for those who are involved in making decisions which are influenced by or affect the financials. An understanding of the purpose... Learn about: Balance Sheet, Financial measurements, Financial Training...