Courses in Manchester

...Dont ignore your competitors. Stay ahead of the game and how to implement it. 12.15-12.45: Advanced communication skills. The WOW factor. 12.45-13... Learn about: Customer Service Skills, Customer Care, Customer Retention...

...Understand the key elements of outstanding customer service. Recognise the huge role of product knowledge in advanced customer service skills and how... Learn about: Customer relationship, Customer satisfaction, Customer Manager...

...11:00 Break 11:00 - 12:00 Introduction to the best consensus building, problem solving and brainstorming tools: Brainstorming the right way Blue sky... Learn about: Customer Retention Strategy, Customer Care, Customer Service Skills...

...are you at listening - a diagnostic exercise to reveal how good a listener you are and why you may not always pay your full attention to the speaker... Learn about: Communications Planning, Team management, Team Leadership...

...in internal one-to-one or Team situations or external Client or Customer meetings at an advanced level. It will also benefit those responsible for developing... Learn about: Listening Skills, Communication Skills, Negotiation Skills...

...15:15 - 15:30 Tea 15.30 - 16:30 Feedback on Presentations 16:30 - 16:45 Summary & Action Plans Agreed. Delegates attending this course are required... Learn about: Marketing Communications, Time management, Marketing Strategy...

...12:30 Participants To Make Calls 12:30 -13:00 Brief review of calls. 13:00 - 14:00 Lunch 14:00 - 15:00 Advanced Objection Handling (This module gives participants... Learn about: Selling skills, Customer satisfaction, Customer relationship...

...issues of appraisal Produce an opportunity to share ideas about, and experiences of, appraisal. Appraisee Training - Timetable 09.30 - 10.00 Coffee... Learn about: Marketing Processes, Marketing Strategy, Sales Techniques...

...A clear understanding of what is required and how to plan and conduct effective appraisal meetings. How to motivate employees and ensure they realise their true potential... Learn about: Marketing Communications, Time management, Marketing Processes...

...15:00 - 16:30 Practice Makes Perfect; Building Confidence in Assertiveness Skills (Participants develop assertiveness skills through further role plays... Learn about: Confidence Training, Business management, Personal confidence...

...It is designed to demystify financial jargon and introduce the key financial statements, how to interpret them and how to use them to obtain essential business information... Learn about: Business context, Profit and Cost, Financial Data...

...relationships An understanding of how to set clear communication objectives How to plan internal and external communication Business Skills for Administrators... Learn about: Data Protection, Routine planning, Health & Safety quiz...

...Credit Control - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 A Sale is not Completed Until The Bill has been Paid - The Need for Credit... Learn about: Credit Rating, Written communications, Credit Control...

...Managing your cash resources understanding cash flow forecasts profit v. cash 16.15 –16.30 Action plans –what will you do now?... Learn about: Financial Training, Sales Training, Loss Account...

...participate in meetings where the finances are being discussed, build your own budgets, monitor your budgets and take a more active role in the financial aspects of the organisation... Learn about: Financial Training, Finance Department, Financial Terminology...

...It is intended for professionals who have little or no training in finance and who use company accounts and publicly available financial information to aid marketing... Learn about: Cash Flow, Accounting Issues, Financial Training...

...An understanding of the difference between value and cost The ability to distinguish between hard and soft negotiation skills The communication skills... Learn about: Negotiation Skills, Strategic partners, Closing techniques...

...find genuine bargains for immediate capital gain Why branding is important and how to achieve it How to groom their business to maximise return Investor... Learn about: Increasing Returns, IT risk, Reducing Risk...

...(A look at the jargon that surrounds finance and what it means in real terms) 10:30 - 11:15 The 6 Main Aims of Budgeting (Why is it important for a business to... Learn about: Business Strategy, Business to plan...

...It is intended for those who are involved in making decisions which are influenced by or affect the financials. An understanding of the purpose... Learn about: Balance Sheet, Financial Training, Cash Flow...