Courses in Manchester

...deliver them in the public sector environment. 10.30-11.15: Product knowledge. The backbone of amazing customer service. 11.15-11.30: Coffee break 11.30-12... Learn about: Customer Retention Strategy, Customer Relationship Management, Customer Service Skills...

...Leisure and Hospitality Industry - Timetable 9.30-10.00: Coffee and Intro. What makes customer service amazing? 10.00-10.30: The essentials of advanced... Learn about: Customer relationship, Customer Relationship Management, Customer satisfaction...

...lead a group through to a successful outcome The difference between facilitation and chairing 5 of the best facilitation techniques for problem solving... Learn about: Customer Service Skills, Sales Training, Problem Solving...

...the speaker in terms of content and context.) 14:30 - 15:15 Behaviour Analysis (BA) (How to identify, analyse and use behaviours that demonstrate effective... Learn about: Relationship Building, Team management, Team Bonding...

...Practice 16.30 – 16.45 Summary & Action Plans Agreed... Learn about: Speaking Skills, Sales Techniques, Customer Relationship Management...

...(Benefits of preparation, good image, strong content and well structured, criteria for judging a good presentation, analysis of a persuasive speech)... Learn about: Marketing Communications, Presentation Skills, Communications Planning...

...& Improving Qualification (Much improved qualification. Delegates will be encouraged to take the first conversation much further and encourage more meetings... Learn about: Customer Service Skills, Customer relationship, Customer Service...

...11.45 - 12.45 Appraisee Preparation (Review of activities, collection of relevant information to inform reviews, perceived developments, tips for preparation)... Learn about: Sales Techniques, Sales Training, Marketing Tools...

...objectives that once achieved, make a positive contribution to business results. How to avoid setting objectives that are not aligned to the business goals... Learn about: Marketing Processes, Marketing Strategy, Time management...

...Assertiveness Training – This assertiveness and building personal confidence programme helps delegates understand why it is sometimes hard to refuse demands... Learn about: Assertiveness Training, Personal confidence, Performance Management...

...This course is aimed at non financial managers and others in positions where an understanding of finance will help them be more effective in their main... Learn about: Business Ratios, Profit and Cost, Financial Training...

...also take a look at certain legislation that may effect their working environment. This Business Skills for Administrators training course is available throughout the... Learn about: Business skills, Data Protection, Health & Safety quiz...

...NEW! PTP has introduced a new product called Face-to-Face Live. This is where the delegate can log on from anywhere and attend a live training session... Learn about: Communications Planning, Credit Rating, Credit Control...

...The aim of this 1 day workshop style course is to equip marketing and sales people with the financial knowledge they need to fulfil their role and appreciate... Learn about: Profit and Loss Account, Sales Training, Loss Account...

...10:00 Coffee & Course Objectives 10:00 - 10:30 Understanding The Role of ‘Finance’ (The roles of the Finance Department and the non-finance manager... Learn about: Financial Reports, Financial implications, Financial Training...

...Knowledge of ratios and other evaluation techniques The steps necessary to make an assessment of the financial performance and health of a business. Interpreting... Learn about: Balance Sheet, Accounting Concepts, Financial Training...

...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11:00 Communication Skills (The clues that point to the integrity of the seller. What skills... Learn about: Closing techniques, Negotiation Skills, Communication Skills...

...find genuine bargains for immediate capital gain Why branding is important and how to achieve it How to groom their business to maximise return Investor... Learn about: Increasing Returns, Reducing Risk, Profitable Business...

...and how to establish the ideal Selling Price) 12:15 - 13:00 Overhead Allocation (including an understanding of the decision to \'make\' or \'buy\')... Learn about: Business Strategy, Business to plan...

...14:45 Using the financial measurements – practical applications 14:45 -15:00 Coffee break 15:00 - 15:30 Understanding cash flow and its relationship to profit 15:30... Learn about: Cash Flow, Financial measurements, Balance Sheet...