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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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- Short course
- Manchesterand5 other venues
- Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- May
...Our Creative Problem Solving Masterclass will give you the tools and techniques to develop new perspectives, generating new ideas and solve practical problems on a personal... Learn about: Problem Solving, Mapping techniques, Solving Problems...
...Our Creative Problem Solving Masterclass will give you the tools and techniques to develop new perspectives, generating new ideas and solve practical problems on a personal... Learn about: Problem Solving, Mapping techniques, Solving Problems...
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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
← | → see all
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
← | → see all
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My experience with the AET course was exceptionally great! Everything i learnt was very helpful for my current job.
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I had been referred by one my colleagues who recently have done Level 3: Award in Education & Training (AET) Course. I Found them to be very professional. so happy. Great place and lovely people. Thank you all.... Liz
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Have completed home study online Level 3: Award in Education & Training (AET) Course under Russbridge Academy.
great academy, good people.
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- Course
- Blended in Manchesterand20 other venues
- London, Stratford, Wood Green, Croydon, Harrow, Mitcham, Greenwich, North Acton, Southampton, Sheffield, Newcastle-Upon-Tyne ...
- Intermediate
- 16 Mar 2026
- 3 Days
- Internship
...Secondary Education Teaching Professionals, Primary and Nursery Education Teaching Professionals, Special Needs Education Teaching Professionals... Learn about: Food Safety Course, Food Hygiene, Fire Engineering...
...Secondary Education Teaching Professionals, Primary and Nursery Education Teaching Professionals, Special Needs Education Teaching Professionals... Learn about: Food Safety Course, Food Hygiene, Fire Engineering...
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My experience with the AET course was exceptionally great! Everything i learnt was very helpful for my current job.
← | → see all
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I had been referred by one my colleagues who recently have done Level 3: Award in Education & Training (AET) Course. I Found them to be very professional. so happy. Great place and lovely people. Thank you all.... Liz
← | → see all
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Have completed home study online Level 3: Award in Education & Training (AET) Course under Russbridge Academy.
great academy, good people.
← | → see all
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
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- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- May
...creditor control and ways to get the monies owed to your business. Tactics and techniques to map the business and identify constraints and opportunities... Learn about: Financial Training, Sales Techniques, Sales Strategy...
...creditor control and ways to get the monies owed to your business. Tactics and techniques to map the business and identify constraints and opportunities... Learn about: Financial Training, Sales Techniques, Sales Strategy...
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
← | → see all
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
← | → see all
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Advanced
- August
...The course provides you with an overview of essential aspects of finance which will enhance management evaluation skills and an improved ability to affect... Learn about: Financial Reports, Balance Sheet, Financial Training...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- May
- 1 Day
...in their job roles and have had no basic training in the important and necessary steps required to ensure the development of the project. Project Management Masterclass... Learn about: Project considerations, IT Project Management, Project Management...
- Short course
- Manchesterand5 other venues
- Birmingham, Bristol, Edinburgh, London, Nottingham
- Intermediate
- March
...There is often much confusion around the subject of SMART objective setting. This course aims to give managers a clear understanding of the purpose of SMART Objective Setting... Learn about: Team Training, SMART Objective Setting...
- Short course
- Manchesterand5 other venues
- Birmingham, Edinburgh, Leeds, London, Nottingham
- Intermediate
- March
- 1 Day
...tell you identifying working capital applying ratios and measures of performance 14.30 - 15.30 Managing working capital stock management debtors and credit... Learn about: Cash Flow, Fundamentals of costing, Measures of performance...
- Short course
- Manchesterand5 other venues
- Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- July
...11:00 - 12:30 Preparing the Case (How to put together successful budget) 12:30 - 13:00 Presentation of Budgets (1) 13:00 - 14:00 Lunch 14:00... Learn about: Business Analyst, Business Studies, Business Plan...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...(First impressions, Answering the Telephone, The Correct Vocabulary) 11:00 - 11:15 Coffee Break 11:15 - 11:45 Task 2: What Are Your Objectives?... Learn about: Correct Vocabulary, Best Practice, Handling Complaints...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...amount of relevant information in order to move the organisation forward in a constructive manner Customer Care - Timetable 09:30 - 10:00 Coffee & Introduction 10:00... Learn about: Incoming Calls, Customer Care...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...09:45 – 10:45 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover delegates' personal experience of poor service... Learn about: Customer Care, Customer Complaints Calls, Incoming Calls...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
...This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence... Learn about: Customer Excellence, Plans Agreed, Finance Economics...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- February
...This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn... Learn about: Customer Care, Role Plays, Developing Questions...
- Short course
- Manchesterand5 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London
- Intermediate
- March
...This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary... Learn about: Strategies for Dealing, Difficult People, Customer Complain...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls... Learn about: Customer Care, Excellent Customer Care, Incoming Calls...
- Course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...12:00 – 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow... Learn about: Skills sets, Via Email...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- March
- 1 Day
...increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels on the phone and ensure their email skills are highly professional... Learn about: Communication Training, Communication Skills, Telephone answering...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...12:45 Developing your Customer Care Skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00 -14:00 Lunch 14:00 - 15:30 Handling Difficult... Learn about: Good Practices, Visitor Satisfaction, Care Skills...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing... Learn about: Customer Service, Excellent Customer Care, Customer Retention...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...15:45 Role Plays 15:45 - 16:30 Effective Customer Care Letter Writing 16:30 Summary Action Plans Agreed... Learn about: Customer Relationship Management, Customer satisfaction, Customer Service Skills...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills... Learn about: Customer satisfaction, Customer Care, Customer Service...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- February
...This is a fully hands-on course that will improve the incoming call skills of both inexperienced and experienced staff who take incoming calls. Greater... Learn about: Telephone answering, Incoming Telephone Calls, Incoming Calls...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Service, Customer relationship, Customer Retention...