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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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- Short course
- Manchesterand5 other venues
- Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- May
...Our Creative Problem Solving Masterclass will give you the tools and techniques to develop new perspectives, generating new ideas and solve practical problems on a personal... Learn about: Solving Problems, Problem Solving, Mapping techniques...
...Our Creative Problem Solving Masterclass will give you the tools and techniques to develop new perspectives, generating new ideas and solve practical problems on a personal... Learn about: Solving Problems, Problem Solving, Mapping techniques...
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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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My experience with the AET course was exceptionally great! Everything i learnt was very helpful for my current job.
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I had been referred by one my colleagues who recently have done Level 3: Award in Education & Training (AET) Course. I Found them to be very professional. so happy. Great place and lovely people. Thank you all.... Liz
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Have completed home study online Level 3: Award in Education & Training (AET) Course under Russbridge Academy.
great academy, good people.
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- Course
- Blended in Manchesterand20 other venues
- London, Stratford, Wood Green, Croydon, Harrow, Mitcham, Greenwich, North Acton, Southampton, Sheffield, Newcastle-Upon-Tyne ...
- Intermediate
- 26 Oct 2026
- 3 Days
- Internship
...Scotland and Ireland. Level 3 Award in Education and Training AET /PTLLS is designed to give people the knowledge and confidence to teach any adult people... Learn about: Fire Engineering, Confidence Training, Food Safety Course...
...Scotland and Ireland. Level 3 Award in Education and Training AET /PTLLS is designed to give people the knowledge and confidence to teach any adult people... Learn about: Fire Engineering, Confidence Training, Food Safety Course...
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My experience with the AET course was exceptionally great! Everything i learnt was very helpful for my current job.
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I had been referred by one my colleagues who recently have done Level 3: Award in Education & Training (AET) Course. I Found them to be very professional. so happy. Great place and lovely people. Thank you all.... Liz
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Have completed home study online Level 3: Award in Education & Training (AET) Course under Russbridge Academy.
great academy, good people.
← | → see all
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
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- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- May
...Action planning to bring about improvements. This programme is designed for busy managers and those professionals who are responsible for sales and financial... Learn about: Sales Strategy, Sales Techniques, Sales Training...
...Action planning to bring about improvements. This programme is designed for busy managers and those professionals who are responsible for sales and financial... Learn about: Sales Strategy, Sales Techniques, Sales Training...
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
← | → see all
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
← | → see all
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Advanced
- August
...The course provides you with an overview of essential aspects of finance which will enhance management evaluation skills and an improved ability to affect... Learn about: Financial Ratios, Financial Reports, Financial Terms...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- May
- 1 Day
...Delegates are invited to bring with them a current or intended project. Throughout the morning this will form the basis of the learning so that they... Learn about: Project Management, Project considerations, Project scheduling...
- Short course
- Manchesterand5 other venues
- Birmingham, Bristol, Edinburgh, London, Nottingham
- Intermediate
- March
...writing SMART objectives and produce and action plan Successfully Setting and Achieving Business Objectives - Timetable 09:30 - 10:00 Coffee... Learn about: Team Training, SMART Objective Setting...
- Short course
- Manchesterand5 other venues
- Birmingham, Edinburgh, Leeds, London, Nottingham
- Intermediate
- March
- 1 Day
...tell you identifying working capital applying ratios and measures of performance 14.30 - 15.30 Managing working capital stock management debtors and credit... Learn about: Cash Flow, Profit and Loss Account, Fundamentals of costing...
- Short course
- Manchesterand5 other venues
- Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- July
...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 Establish the Business Priorities - What\'s in a Budget? (What are the key activities... Learn about: Business priorities, Business Plan, Business Finance...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course... Learn about: Best Practice, Call Centre, Correct Vocabulary...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...Focussing on the most common objections, delegates discuss the best ways to handle them, sharing ideas is encouraged. 14:45 - 15:30 Handling Objections... Learn about: Customer Care, Incoming Calls...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...14:00 Lunch 14:00 – 14:30 Customer Care – Best Practice (Dealing with difficult situations, remaining calm under stress.) 14:30 – 15:30 Outgoing Calls... Learn about: Customer Complaints Calls, Customer Care, Handling Complaints...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
...that govern what we do) 15:30 - 15:45 Coffee Break 15.45 - 16:30 Have we got it right? 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Finance Market, Financial acts, Plans Agreed...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- February
...13:00 Role Plays 13:00 - 14:00 Lunch Break 14:00 - 15:00 Customer Care Role Plays in Groups 15:00 - 15:30 Developing Best Practice 15:30 - 16:30 Dealing... Learn about: Customer satisfaction, Role Plays, Developing Questions...
- Short course
- Manchesterand5 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London
- Intermediate
- March
...Dealing with Difficult People - Timetable 09:30 - 10:00 Coffee – Course and Personal Objectives 10:00 - 10:30 A Difficult Exercise 10:30 - 11:00 Who’s... Learn about: Customer Complain, Difficult People, Difficult Exercise...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...14:20 Golden Rules For Achieving Excellent Customer Care 14:40 GROUP 2 AS ABOVE 15:30 One to One Supervision 16:15 - 16:30 Both Groups Together... Learn about: Incoming Calls, Excellent Customer Care, Customer Care...
- Course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty... Learn about: Skills sets, Via Email...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- March
- 1 Day
...11:00 – 11.30 Moments of truth. Best practice on the telephone and email. 11:30 – 12:00 Current and effective communication skills. The power of tone awareness... Learn about: Telephone answering, Customer Service, Communication design...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...The course provides an overview of essential customer care skills and how the visitor can have an outstanding customer experience. The content is delivered... Learn about: Visitor Satisfaction, Care Skills, Course Objectives...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing... Learn about: Customer Care, Customer Service, Customer satisfaction...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...11:00 - 12:00 Handling Objections/Negotiating/Closing 12:00 - 13:00 Customer Care 13:00 - 14:00 Lunch 14:00 - 14:45 Customer Expectations 14:45... Learn about: Customer Service Skills, Customer satisfaction, Customer Care...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
...feedback forms and social media. What works best in establishing what your customer really wants. Develop a practical and inspirational action plan... Learn about: Customer Care, Customer Relationship Management, Customer Manager...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- February
...This is a fully hands-on course that will improve the incoming call skills of both inexperienced and experienced staff who take incoming calls. Greater... Learn about: Incoming Calls, Telephone answering, Outgoing calls...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...10:00 Coffee & Introduction 10:00 - 10:30 What makes for good customer care 10:30 - 11:00 Getting it Right - Building on your Good Practices 11:00... Learn about: Customer Service Skills, Customer Retention Strategy, Customer satisfaction...