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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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- Short course
- Manchesterand5 other venues
- Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- May
...Our Creative Problem Solving Masterclass will give you the tools and techniques to develop new perspectives, generating new ideas and solve practical problems on a personal... Learn about: Solving Problems, Mapping techniques, Problem Solving...
...Our Creative Problem Solving Masterclass will give you the tools and techniques to develop new perspectives, generating new ideas and solve practical problems on a personal... Learn about: Solving Problems, Mapping techniques, Problem Solving...
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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
← | → see all
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
← | → see all
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My experience with the AET course was exceptionally great! Everything i learnt was very helpful for my current job.
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I had been referred by one my colleagues who recently have done Level 3: Award in Education & Training (AET) Course. I Found them to be very professional. so happy. Great place and lovely people. Thank you all.... Liz
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Have completed home study online Level 3: Award in Education & Training (AET) Course under Russbridge Academy.
great academy, good people.
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- Course
- Blended in Manchesterand20 other venues
- London, Stratford, Wood Green, Croydon, Harrow, Mitcham, Greenwich, North Acton, Southampton, Sheffield, Newcastle-Upon-Tyne ...
- Intermediate
- 08 Jun 2026
- 3 Days
- Internship
...Understand the use of different assessment method and the need for record keeping. The award is accredited onto the QCF / RQF and is a 12 QCF/RQF credit value... Learn about: Hair and beauty, Fire Safety, Fire Engineering...
...Understand the use of different assessment method and the need for record keeping. The award is accredited onto the QCF / RQF and is a 12 QCF/RQF credit value... Learn about: Hair and beauty, Fire Safety, Fire Engineering...
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My experience with the AET course was exceptionally great! Everything i learnt was very helpful for my current job.
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I had been referred by one my colleagues who recently have done Level 3: Award in Education & Training (AET) Course. I Found them to be very professional. so happy. Great place and lovely people. Thank you all.... Liz
← | → see all
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Have completed home study online Level 3: Award in Education & Training (AET) Course under Russbridge Academy.
great academy, good people.
← | → see all
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
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- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- May
...A tool to enhance people and business performance. 10:30 - 11:00 Mapping the Business; Looking at a way to map the inflows and outflows of cash and... Learn about: Sales Training, Sales Strategy, Sales strategy process...
...A tool to enhance people and business performance. 10:30 - 11:00 Mapping the Business; Looking at a way to map the inflows and outflows of cash and... Learn about: Sales Training, Sales Strategy, Sales strategy process...
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
← | → see all
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
← | → see all
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Advanced
- August
...14:00 Lunch Break. 14:00 - 14:30 Review of Organisation Measurements (Making the most of your resources and measuring your success criteria... Learn about: Financial Terms, Financial Training, Cash Flow Statement...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- May
- 1 Day
...The opportunity to develop a current project during the session This half-day course is designed for those who are increasingly undertaking project... Learn about: Risk Management, Project scheduling, IT Project Management...
- Short course
- Manchesterand5 other venues
- Birmingham, Bristol, Edinburgh, London, Nottingham
- Intermediate
- March
...15:45 Setting and Reviewing SMART Objectives with your Team 15:45 - 16:30 Analysis of SMART Objectives set previously 16:30 Summary & Action Plans... Learn about: Team Training, SMART Objective Setting...
- Short course
- Manchesterand5 other venues
- Birmingham, Edinburgh, Leeds, London, Nottingham
- Intermediate
- March
- 1 Day
...performance benchmarking against your competitors 11.15 - 11.30 Coffee break 11.30 - 12.45 Actions to improve profitability fundamentals of costing knowing... Learn about: Fundamentals of costing, Profit and Loss Account, Cash Flow...
- Short course
- Manchesterand5 other venues
- Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- July
...11:00 - 12:30 Preparing the Case (How to put together successful budget) 12:30 - 13:00 Presentation of Budgets (1) 13:00 - 14:00 Lunch 14:00... Learn about: Business Studies, Business priorities, Business Risk...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...is always seen in the best light. Greater confidence when taking incoming calls Telephone 'etiquette' when answering, holding or transferring calls Understand... Learn about: Call Centre, Best Practice, First Impressions...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...12:30 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details) 12:30 - 13:00 Being... Learn about: Customer Care, Incoming Calls...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...own scoring systems and the whole group discusses whether these marking procedures can be improved.) 12:45 – 13:00 Review of Morning Activities 13:00 –... Learn about: Customer Complaints Calls, Handling Complaints, Incoming Calls...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
...12:45 Developing Customer Excellence (Customer expectations, service evaluation) 12:45 - 13:45 Lunch break 13:45 - 14:45 Customer Complaints... Learn about: Customer Excellence, Customer Expectations, Financial acts...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- February
...13:00 Role Plays 13:00 - 14:00 Lunch Break 14:00 - 15:00 Customer Care Role Plays in Groups 15:00 - 15:30 Developing Best Practice 15:30 - 16:30 Dealing... Learn about: Developing Questions, Customer satisfaction, Contact and Developing...
- Short course
- Manchesterand5 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London
- Intermediate
- March
...and avoid escalating them further Recognise personality types with which you may clash Handle aggressive behaviour Calm angry, upset and unresponsive individuals... Learn about: Strategies for Dealing, Customer Complain, Customer Behavior...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...What Do We Hate About Calling Other Companies? 09:45 Incoming Calls - The Basics 10:00 Task 2: What Do You Really Want From These Calls? 10:40 GROUP... Learn about: Customer Care, Excellent Customer Care, Incoming Calls...
- Course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...12:00 – 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow... Learn about: Skills sets, Via Email...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- March
- 1 Day
...How can we be outstanding on the telephone? 12:00 – 12:30 The 6 key components of active listening. (A great fun exercise to establish our own skills... Learn about: Communication Skills, Communication design, Communication Training...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...12:45 Developing your Customer Care Skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00 -14:00 Lunch 14:00 - 15:30 Handling Difficult... Learn about: Good Practices, Customer Care Skills, Visitors Experience...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer Service, Customer Care, Customer relationship...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...15:45 Role Plays 15:45 - 16:30 Effective Customer Care Letter Writing 16:30 Summary Action Plans Agreed... Learn about: Customer satisfaction, Customer Manager, Customer Care...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
...10.00 – 10.30: Let’s profile our existing customers. Who are they, where do they come from and what do you think they want? 10.30 – 11.15: What are our competitors doing?... Learn about: Customer Retention, Customer Manager, Customer relationship...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- February
...to see which of the 'hate factors' their organisation maybe guilty of. The trainer then helps them devise a scoring system to mark how well a call is handled... Learn about: Incoming Calls, Incoming Telephone Calls, Outgoing calls...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...and clients perspectives and needs A better understanding of themselves; both strengths and improvement areas An opportunity to gain more advanced customer... Learn about: Customer Service Skills, Customer Care, Customer relationship...