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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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- Short course
- Manchesterand5 other venues
- Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- May
...14.15 Your personal creativity 14.15- 13.30 How to develop an open mind and unleash your creativity 14.30- 14.35 Problem solving processes 14... Learn about: Solving Problems, Mapping techniques, Problem Solving...
...14.15 Your personal creativity 14.15- 13.30 How to develop an open mind and unleash your creativity 14.30- 14.35 Problem solving processes 14... Learn about: Solving Problems, Mapping techniques, Problem Solving...
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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
← | → see all
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
← | → see all
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My experience with the AET course was exceptionally great! Everything i learnt was very helpful for my current job.
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I had been referred by one my colleagues who recently have done Level 3: Award in Education & Training (AET) Course. I Found them to be very professional. so happy. Great place and lovely people. Thank you all.... Liz
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Have completed home study online Level 3: Award in Education & Training (AET) Course under Russbridge Academy.
great academy, good people.
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- Course
- Blended in Manchesterand20 other venues
- London, Stratford, Wood Green, Croydon, Harrow, Mitcham, Greenwich, North Acton, Southampton, Sheffield, Newcastle-Upon-Tyne ...
- Intermediate
- 18 May 2026
- 3 Days
- Internship
...specialty subject area. This course is suitable for someone who wants to work as a teacher/trainer/tutor in further education. Russbridge Academy are delighted... Learn about: Verifier Course, Fire Safety, Food Hygiene...
...specialty subject area. This course is suitable for someone who wants to work as a teacher/trainer/tutor in further education. Russbridge Academy are delighted... Learn about: Verifier Course, Fire Safety, Food Hygiene...
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My experience with the AET course was exceptionally great! Everything i learnt was very helpful for my current job.
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I had been referred by one my colleagues who recently have done Level 3: Award in Education & Training (AET) Course. I Found them to be very professional. so happy. Great place and lovely people. Thank you all.... Liz
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Have completed home study online Level 3: Award in Education & Training (AET) Course under Russbridge Academy.
great academy, good people.
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
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- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- May
...and enabling paricipants to review options, identifying ways to maximise existing sales, profitability and cash flow. Maximising Cashflow, Sales & Profitability... Learn about: Sales Techniques, Sales strategy process, Sales Strategy...
...and enabling paricipants to review options, identifying ways to maximise existing sales, profitability and cash flow. Maximising Cashflow, Sales & Profitability... Learn about: Sales Techniques, Sales strategy process, Sales Strategy...
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
← | → see all
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
← | → see all
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Advanced
- August
...used and the contents of various accounting statements. During the day you will enhance your understanding of the role of finance, the financial statements... Learn about: Financial Ratios, Financial Terms, Cash Flow Statement...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- May
- 1 Day
...of the foundations of a project developed through detailed planning and implementation An understanding of benefits of sound preparation and resourcing... Learn about: IT Project Management, Project considerations, Risk Management...
- Short course
- Manchesterand5 other venues
- Birmingham, Bristol, Edinburgh, London, Nottingham
- Intermediate
- March
...15:45 Setting and Reviewing SMART Objectives with your Team 15:45 - 16:30 Analysis of SMART Objectives set previously 16:30 Summary & Action Plans... Learn about: Team Training, SMART Objective Setting...
- Short course
- Manchesterand5 other venues
- Birmingham, Edinburgh, Leeds, London, Nottingham
- Intermediate
- March
- 1 Day
...tell you identifying working capital applying ratios and measures of performance 14.30 - 15.30 Managing working capital stock management debtors and credit... Learn about: Cash Flow, Balance Sheet, Measures of performance...
- Short course
- Manchesterand5 other venues
- Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- July
...14:45 Developing the Negotiation (Establish key elements to winning your budget) 14:45 - 15:45 Presentation of Budgets (2) 15:45 - 16:30 How to Implement... Learn about: Business Studies, Business Finance, Business Plan...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course... Learn about: Correct Vocabulary, Best Practice, Call Centre...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...12:30 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details) 12:30 - 13:00 Being... Learn about: Customer Care, Incoming Calls...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...– Your Objectives – Role Plays 15:30 – 16:30 Best Role Plays Repeated to Whole Group 16:30 Summary and Action Plans Agreed... Learn about: Customer Complaints Calls, Handling Complaints, Customer Care...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
...that govern what we do) 15:30 - 15:45 Coffee Break 15.45 - 16:30 Have we got it right? 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Financial acts, Finance Economics, Plans Agreed...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- February
...13:00 Role Plays 13:00 - 14:00 Lunch Break 14:00 - 15:00 Customer Care Role Plays in Groups 15:00 - 15:30 Developing Best Practice 15:30 - 16:30 Dealing... Learn about: Role Plays, Customer satisfaction, Customer Care...
- Short course
- Manchesterand5 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London
- Intermediate
- March
...and avoid escalating them further Recognise personality types with which you may clash Handle aggressive behaviour Calm angry, upset and unresponsive individuals... Learn about: Strategies for Dealing, Customer Behavior, Difficult People...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...10:40 GROUP 2 AS ABOVE 12:00 One to One Supervision 14:00 GROUP 1 Task 3: What Are Our Customers\' Main Objections? What is the Best Way to Handle Them?... Learn about: Incoming Calls, Excellent Customer Care, Customer Care...
- Course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...What annoys us and what delights us? 10:00 – 10:30 Best practice. The golden rules to writing an outstanding email. 10:30 – 11:00 Verbal communication skills... Learn about: Via Email, Skills sets...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- March
- 1 Day
...the advantages of using it. 14:30 – 15:15 Scenarios. Confidence building for every eventuality (Mystery shopping exercise where we create our own criteria... Learn about: Communication Training, Communication Skills, Customer Service...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...12:45 Developing your Customer Care Skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00 -14:00 Lunch 14:00 - 15:30 Handling Difficult... Learn about: Course Objectives, Customer Care, Care Skills...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...Incoming Calls - Timetable 09:30 - 10:00 Coffee & Introduction. 10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover... Learn about: Customer Service, Excellent Customer Care, Customer relationship...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...way The ability to negotiate at all levels To understand the importance of excellent customer care in a sales environment How to say 'No' and retain Customer... Learn about: Customer relationship, Customer Manager, Customer Service Skills...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
...15.45 – 16.45: Developing an Action Plan for changes you can make to increase customer satisfaction by really knowing your customer. 16:45 – 17:00 Summary... Learn about: Customer Care, Customer satisfaction, Customer relationship...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- February
...in relation to incoming calls How to handle complaints in a positive way Masterclass in Handling Incoming Telephone Calls - Half Day (pm) - Timetable 14:00... Learn about: Telephone answering, Incoming Calls, Incoming Telephone Calls...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...11:15 Coffee Break 11:15 - 12:45 Developing your Customer Care skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00... Learn about: Customer relationship, Customer Retention Strategy, Customer satisfaction...