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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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- Short course
- Manchesterand5 other venues
- Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- May
...a personal toolkit of problem solving techniques Masterclass In Solving Problems at Work More Creatively - Half Day (pm) - Timetable 14... Learn about: Mapping techniques, Problem Solving, Solving Problems...
...a personal toolkit of problem solving techniques Masterclass In Solving Problems at Work More Creatively - Half Day (pm) - Timetable 14... Learn about: Mapping techniques, Problem Solving, Solving Problems...
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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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My experience with the AET course was exceptionally great! Everything i learnt was very helpful for my current job.
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I had been referred by one my colleagues who recently have done Level 3: Award in Education & Training (AET) Course. I Found them to be very professional. so happy. Great place and lovely people. Thank you all.... Liz
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Have completed home study online Level 3: Award in Education & Training (AET) Course under Russbridge Academy.
great academy, good people.
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- Course
- Blended in Manchesterand20 other venues
- London, Stratford, Wood Green, Croydon, Harrow, Mitcham, Greenwich, North Acton, Southampton, Sheffield, Newcastle-Upon-Tyne ...
- Intermediate
- 18 May 2026
- 3 Days
- Internship
...Understand teaching and learning approaches in the specialist area Demonstrate session planning skills Understand how to deliver inclusive sessions which motivate learners... Learn about: Fire Safety, Confidence Training, Food safety...
...Understand teaching and learning approaches in the specialist area Demonstrate session planning skills Understand how to deliver inclusive sessions which motivate learners... Learn about: Fire Safety, Confidence Training, Food safety...
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My experience with the AET course was exceptionally great! Everything i learnt was very helpful for my current job.
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I had been referred by one my colleagues who recently have done Level 3: Award in Education & Training (AET) Course. I Found them to be very professional. so happy. Great place and lovely people. Thank you all.... Liz
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Have completed home study online Level 3: Award in Education & Training (AET) Course under Russbridge Academy.
great academy, good people.
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
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- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- May
...and enabling paricipants to review options, identifying ways to maximise existing sales, profitability and cash flow. Maximising Cashflow, Sales & Profitability... Learn about: Sales Strategy, Financial Training, Sales Training...
...and enabling paricipants to review options, identifying ways to maximise existing sales, profitability and cash flow. Maximising Cashflow, Sales & Profitability... Learn about: Sales Strategy, Financial Training, Sales Training...
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
← | → see all
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
← | → see all
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Advanced
- August
...10:30 Review Understanding of Financial Terms (Translating the language into simple English. What do they mean?) 10:30 - 11:15 Understanding the Financial Reports... Learn about: Financial Training, Financial Ratios, Cash Flow Statement...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- May
- 1 Day
...Half Day (am) - Timetable 0930 Introductions and course objectives 0945 Pre-project considerations (Business objectives, feasibility, parties involved)... Learn about: Project considerations, Project scheduling, Risk Management...
- Short course
- Manchesterand5 other venues
- Birmingham, Bristol, Edinburgh, London, Nottingham
- Intermediate
- March
...Introduction and Course Objectives 10:00 - 10:45 Purpose of Setting Objectives 10:45 - 11:30 The importance of Prioritising and Planning time to achieve Objectives 11:30... Learn about: Team Training, SMART Objective Setting...
- Short course
- Manchesterand5 other venues
- Birmingham, Edinburgh, Leeds, London, Nottingham
- Intermediate
- March
- 1 Day
...the information needed to maintain effective financial control understand key measures of financial performance actions to improve the profitability... Learn about: Fundamentals of costing, Profit and Loss Account, Balance Sheet...
- Short course
- Manchesterand5 other venues
- Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- July
...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 Establish the Business Priorities - What\'s in a Budget? (What are the key activities... Learn about: Business Studies, Business Finance, Business Risk...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business... Learn about: Call Centre, Correct Vocabulary, First Impressions...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers... Learn about: Incoming Calls, Customer Care...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...Break 11:15 – 11:45 Task 2: What Are Your Objectives? 11:45 – 12:45 Delegates to Mark Pre-recorded Customer Complaints Calls (Here delegates use their... Learn about: Handling Complaints, Customer Complaints Calls, Incoming Calls...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
...Why should we bother? The good v the bad) 10:30 - 11:00 Benefits of Delivering Customer Excellence 11:00 - 11:15 Coffee break 11:15 - 12:00 Know your Customers 12:00... Learn about: Plans Agreed, Finance Market, Customer Excellence...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- February
...13:00 Role Plays 13:00 - 14:00 Lunch Break 14:00 - 15:00 Customer Care Role Plays in Groups 15:00 - 15:30 Developing Best Practice 15:30 - 16:30 Dealing... Learn about: Customer satisfaction, Developing Questions, Role Plays...
- Short course
- Manchesterand5 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London
- Intermediate
- March
...11:00 Who’s Being Difficult and Why? 11:00 - 11:15 Coffee 11:15 - 11:45 People Skills – KASH or CARD? 11:45 - 13:00 Social Styles and Behaviour 13:00... Learn about: Customer Behavior, Customer Types, Difficult Exercise...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...and getting instant feedback from the trainer. To increase confidence in taking all incoming calls Understand the importance of customer care in a sales... Learn about: Incoming Calls, Customer Care, Excellent Customer Care...
- Course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...Delegates will be come experts in delivering excellent customer service levels and ensure their email skills are highly professional. How you can compose... Learn about: Skills sets, Via Email...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- March
- 1 Day
...– 14:30 Managing difficult calls and responding to challenging emails. How to deal with conflict on the telephone. Exploration of the ULAR formula and... Learn about: Communication Training, Communication Skills, Telephone answering...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...individuals and build on good practices. Furthering your communication skills and developing positive attitudes are main features of the day. The ability... Learn about: Good Practices, Visitors Experience, Visitor Satisfaction...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...delegates will improve their customer-care skills when answering the telephone. Greater confidence when taking incoming calls Telephone etiquette when answering... Learn about: Customer relationship, Customer Care, Customer satisfaction...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...11:00 - 12:00 Handling Objections/Negotiating/Closing 12:00 - 13:00 Customer Care 13:00 - 14:00 Lunch 14:00 - 14:45 Customer Expectations 14:45... Learn about: Customer relationship, Customer Manager, Customer Care...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
...tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors. Understand... Learn about: Customer Care, Customer Service Skills, Customer relationship...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- February
...(Dealing with complaints and enquiries) 16:30 Summary & Action Plans Agreed... Learn about: Outgoing calls, Telephone Calls, Incoming Telephone Calls...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Relationship Management, Customer Retention Strategy, Customer satisfaction...