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Online/Distance Customer Retention Strategy NVQ
- NVQ
- Online
- Different dates available
- 12 Months
...24/7/365 access to all of your course materials- all lessons, assignments and resources are available from the moment you enrol Instant access to your course after you enrol... Learn about: Customer Retention Strategy, Customer Service, Customer Retention...
Similar training in other typologies
- Course
- Online
- Beginner
- Different dates available
...Personal Vision Statement, Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, understanding the Importance of Empathy... Learn about: Problem Solving, Customer Service, Customer satisfaction...
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Wow! It was an amazing, enjoyable, full of information day. Interesting facts for the past and how they affected the present situation. I totally recommend it.
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The course gave me the opportunity to understand how loyalty programmes work and what the companies try to achieve through them.
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- Course
- Online
- Different dates available
...like to have abetter understanding of the customer loyalty The delegates will be contaced by Diomas and more information about the course, available dates... Learn about: Customer Care, Customer satisfaction, Customer Retention...
...like to have abetter understanding of the customer loyalty The delegates will be contaced by Diomas and more information about the course, available dates... Learn about: Customer Care, Customer satisfaction, Customer Retention...
-
Wow! It was an amazing, enjoyable, full of information day. Interesting facts for the past and how they affected the present situation. I totally recommend it.
← | → see all
-
The course gave me the opportunity to understand how loyalty programmes work and what the companies try to achieve through them.
← | → see all
- Course
- Online
- Different dates available
...it has a focus on using it in the sales environment. COURSE OUTLINE Body Language To begin, participants will explore what body language means and... Learn about: Body Language Training, Customer Retention Strategy, Sales Training...
- Training
- Online
- Intermediate
- 1 Day
...Why should you Attend: want to meet customer needs and deescalate conflict want to understand what customers truly or want or need in an interaction... Learn about: Customer Retention Strategy, Customer Service Skills, Customer Manager...
- Course
- Online
- Intermediate
- Different dates available
...This online Customer Service course will help learners define who their customers are and how to understand their needs, the course will also help learners... Learn about: Customer Manager, Customer relationship, Customer Service Skills...
- Course
- Online
- Intermediate
- Different dates available
...The Selling System Based on the first eight chapters of the Sandler Sales Mastery program Introducing the Sandler Selling System Bonding & Building Rapport... Learn about: Sales Training, Building Rapport, Sandler Sales...
- Course
- Online
- Intermediate
- Different dates available
...This online Customer Service course will help learners define who their customers are and how to understand their needs, LEARNING OUTCOMES Understanding... Learn about: Customer Service Skills, Customer satisfaction, Customer relationship...
- Course
- Distance Learning
- Intermediate
- Different dates available
...effective, and efficient manner. This is an increasingly competitive world and there are many organisations, which on the face of it offer potential customers... Learn about: Communication Skills, Customer Care, Verbal Skills...
- Course
- Online
- Different dates available
...issues in a professional and courteous manner is an essential day-to-day task. Benefits: • Achieve a nationally recognised Level 2 qualification • Further... Learn about: Customer Care, Customer Service, Customer satisfaction...
- Course
- Online
- Intermediate
- Different dates available
...Key topics include; the process of listening to, questioning and confirming customers’ needs, the fundamentals of creating customer-focused environments... Learn about: Customer database, Customer Care, Customer care operatives...
- Course
- Online
- February
...The key elements in strong working relationships, and how to put more of these elements in working relationships. -Recognize key interpersonal skills and practice using... Learn about: Customer Relationship Management, Key Interpersonal Skills, Communication Training...
- Course
- Online
- January
...Asking the right questions and saying no -Taking messages and using voice mail effectively -Vocal exercises -Cold and warm calls, including developing a script... Learn about: Customer Retention Strategy, Customer Retention, Customer Service Skills...
- Course
- Online
- February
...at what CRM programs they are involved in and how these programs have affected their lives. Participants will also explore the meaning of CRM and its potential value... Learn about: Strategic Planning, Customer satisfaction, Customer Service...
- Course
- Online
- February
...Understanding Leadership Next, participants will explore what leadership is all about. Paul Hersey and Ken Blanchard’s Situational Leadership II® model will be discussed... Learn about: Problem Solving, Customer Manager, Listening Skills...
- Course
- Online
- January
...of Customer Service The morning of the course will be spent exploring the six critical elements of customer service: o A customer service focus o Defined... Learn about: Customer Retention, Customer Service Skills, Communication Skills...
- Course
- Online
- March
...Developing Your Script Now that participants have some fundamental tools, they will develop a script that can be used for any sales call. Pre-Call Planning... Learn about: Sales Training, Customer Service Skills, Customer Retention Strategy...
- Course
- Online
- February
...There are three easy steps to get started on writing a proposal. You will present each of them in a lecture. Participants will then apply these techniques to a case study... Learn about: Customer Manager, Marketing Tools, Customer Service...
- Course
- Online
- January
...customers’ information accordingly Protect your intellectual property Identify the rules and regulations that will govern your e-commerce businesses This... Learn about: Sales Techniques, Strategic Planning, Customer satisfaction...
- Course
- Online
- February
...If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This course will help... Learn about: Communication Training, Building Credibility, Customer Retention Strategy...