Customer Service – E-Learning CPD

Verrolyne Training Ltd

Course

Online

£ 9 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    Flexible

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

This online Customer Service course will help learners define who their customers are and how to understand their needs,

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

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Reviews

Subjects

  • Customer Service
  • Delivering
  • Customer
  • Outstanding
  • Customer Care
  • Customer relationship
  • Customer Retention
  • Customer satisfaction
  • Customer Service Skills
  • Customer Retention Strategy

Course programme

LEARNING OUTCOMES
  • Understanding of the aspects of delivering outstanding customer service
  • Understanding the benefits of outstanding customer service
  • Importance of handling complaints with care
  • Recognise & adapt to customer behaviour styles
  • Manage customer satisfaction levels
the course will also help learners to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.

See related categories

Customer Service – E-Learning CPD

£ 9 VAT inc.

The best Customer Management courses

See all

See all