Customer Service - e-Learning CPD
Course
Online
Description
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Type
Course
-
Level
Intermediate
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Methodology
Online
-
Duration
Flexible
-
Start date
Different dates available
-
Online campus
Yes
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Delivery of study materials
Yes
-
Support service
Yes
-
Virtual classes
Yes
This online Customer Service course will help learners define who their customers are and how to understand their needs, the course will also help learners to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.
Facilities
Location
Start date
Start date
Reviews
Subjects
- Customer Service Skills
- Customer Service
- Customer Retention Strategy
- Customer Relationship Management
- Customer Retention
- Customer Manager
- Customer relationship
- Customer satisfaction
- Care
- Handling
- Behaviour styles
Course programme
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
Customer Service - e-Learning CPD