NVQ Level 2 Front Office

NVQ

In Chatham

Price on request

Description

  • Type

    NVQ

  • Location

    Chatham

Important information

Government funding available

Facilities

Location

Start date

Chatham (Kent)
See map
Suite 8, 6-8 Revenge Road, Lordswood, ME5 8UD

Start date

On request

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Course programme

Overview

The industry's recognised professional qualification for staff involved in front office and reception activities for any residential outlet, including hotels, hostels, guest houses, even bed and breakfasts!

This City & Guilds NVQ in ‘Front Office' operations allows you train while you work, and there are NVQ units to match your normal job role.

This qualification is suitable for those already in employment as well as those wishing to enter the hospitality industry.

Catering & Hospitality ~ NVQ Level 2 Front Office

A total of 8 units to be achieved
A City & Guilds Professional NVQ Qualification

All of these Mandatory Units:

  • 501 Maintain a safe, hygienic and secure working environment
  • 504 Contribute to effective teamwork
  • 601 Give customers a positive impression of yourself and your organisation
  • 651 Deal with communications

Group A Choose 2 units from this group:

  • 502 Maintain and deal with payments
  • 652 Deal with the arrival of customers
  • 653 Deal with bookings
  • 654 Prepare customers accounts and deal with departures

Group B Choose 2 units from this group:

  • 657 Exchange foreign cash and travellers' cheques
  • 658 Prepare and print documents using a computer
  • 659 Record, store and supply information using a paper-based
    filling system
  • 660 Handle mail and book external services
  • 661 Resolve customers service problems
  • 662 Enter, retrieve and print data in a database
  • 663 Identify and provide tourism related information and advice

NVQ Level 2 Front Office

Price on request