Other Interpersonal Skills courses

...with him and needs to be cared for; the disappointed guest, who for one reason or another feels let down, not by what you say but 'how' it is...

...It also gives an understanding of ethical issues, increased self-awareness and aids personal development. Course Structure The programme is delivered over 10 weeks...

...stages of problem solving COURSE FEES The cost of this 1 day course is £600.00 + VAT per course of 12 students for Organisations requiring bespoke in house training...

...How would it be if you were able to choose to communicate effectively with differing styles of communicator? This short session explores the characteristics...

...The key elements of Goleman's emotional intelligence concept are: -Self-awareness: utilising both facts and gut feelings -Managing emotions...

...senior staff, or any personnel who wish to deal with difficult situations assertively. Managers, senior staff, or any personnel who wish to deal with difficult...

...mysterious occurrence, but a ready tool that enables you to look at the ordinary and see the extraordinary. Hosted by professional photojournalist Dewitt Jones...

...on understanding your role within the organisation and the importance of effective working relationships with peers and colleagues to achieve your goals and targets...

...to get through to each other. Even though their fortunes are inextricably linked, they harbour very different ambitions. By learning how to communicate better...

...This inspirational programme mixes live action and animation to convey its message and is targeted both at individuals and managers. Individuals will...

...at the barriers to fresh, profit-related creative thinking and suggests some simple but powerful ways to overcome them. It shows how constantly stimulating...

...but very few treat their internal customers with the same level of respect and support as they do their external customers. Those that do are stronger...

...This engaging programme uses an inspirational real-life case study. Suitable for all levels of an organisation, it takes you behind the scenes at Southwest...

...he tells his sorry story to his ex-boss and gangland leader Bernie (Mel Smith) from behind bars. Jack started with a group of professionals...

...age or occupation. The discussion that follows the programme will be co-operative, allowing team members to become more comfortable in their dealings with each other...

...giving the team direction and information that will allow them to do the job in their own way; managing conflict constructively by helping the team to resolve its problems...

...needs and priorities, but works to set them aside in order to lay down some teamwork ground rules. The clear, structured approach to team skills conveys key learning points...

...of three diverse people whose failure to appreciate this need has disastrous effects on their colleagues and customers. One individual does not understand...

...this programme effectively illustrates how team working avoids duplication of effort and allows members to share knowledge and experience. Comprising of two programmes...

...organisation-focused learning points and is a versatile teamwork, management and motivation tool. It can be shown either as part of management training...